HT204168 touch screen function not working when using facetime

Why is my iPad touch screen function not working when using FaceTime?

Hi megascones,
I apologize, I'm a bit unclear on the exact nature or scope of the issue you are describing. If you are having issues with the touch screen on your iPad, you may find the troubleshooting steps outlined in the following article helpful:
If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch - Apple Support
Regards,
- Brenden

Similar Messages

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    Why is my touch screen function not working when using facetime

    Hello megascones,
    After reviewing your post, it sounds like the screen is not responding to touch in one app. I would recommend that you read this article, it may be able to help the issue.
    If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch - Apple Support
    Restart your device. If you can't restart, reset your device.
    Thanks for using Apple Support Communities.
    Have a nice day,
    Mario

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    Try:                                               
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    - Also try DFU mode after try recovery mode
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    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
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    - Try on another computer                                                       
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    Try:
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    Apple Retail Store - Genius Bar
    or sent it in to Apple. See:
    Apple - Support - iPod - Service FAQ
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    iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens

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    touch screen does not work on my ipod when playing music on itunes, but works fine on every other thing on ipod, can anyone help or what is the cause

    Try:
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    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
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    - Unsync all music and resync
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    Go to Settings > General > Reset and tap Reset All Settings.
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    - Restore from backup. See:                                 
    iOS: How to back up           
    - Restore to factory settings/new iOS device.
    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
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    Very strange, try to turn off/on your iPhone. Or make a reset (home+power button)...
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  • My 5800 touch screen is not working properly.

    Hi,
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    Tarun Konduri. 

    Tarun_Konduri wrote:
    Hi,
    Frequently my 5800 touch screen is not working. Some times I am unable to use the screen. It's just hung. The call, menu and disconnect buttons only work during this time. Can any please let me know what might be the problem.?
    Thanks in advance,
    Tarun Konduri. 
    Tarun_Konduri wrote:
    Hi,
    Frequently my 5800 touch screen is not working. Some times I am unable to use the screen. It's just hung. The call, menu and disconnect buttons only work during this time. Can any please let me know what might be the problem.?
    Thanks in advance,
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    I had the same issue with my nokia 5800, finally I found very interesting thing, I have been doing everything to bring my phone back to original  condition where simply I can touch and access the phone.
    Actually the issue was with the thin plastic piece which was put on the touch screen for its protection. I was struggling to touch and access the phone but i coudnt for almost 2 weeks, it was directing me to bottom left corner touch buttons of the phone and automatically opens and activate functional which I didn't want.
    Solution was, I simply removed the thin plastic layer from the phone , Now it works fine.
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  • HT201406 my ipad touch screen is not working please give solution for it.

    my ipad touch screen is not working please give solution for it.
    i have connected ipad to itunes and done it restore seetings then also my touch is not working but
    when i connected ipad to i tunes inside functions are working properly but touch screen is not working what can i do

    If you have a screen protector on the iPad's screen, try removing it. If you don't or that doesn't help, and restoring the iPad to factory settings has not corrected the problem, then the iPad probably has a hardware problem and will need to be taken or sent to Apple for replacement.
    Regards.

  • I have an ipod touch 3rd generation and the whole touch screen is not working.

    I have a 32gb ipod which I bought for fifty dollars and when i bought it had a pretty baddly cracked screen but thing is it worked fine. Every part of the screen worked fine; it was as senstive where the screen was cracked as the areas of the screen that were not cracked. I dropped it a couple times from like two or three feet on two a hard wood floor about four times all it did was make the cracks on the screen a little worse. Then one day I dropped it from about a foot and now the whole touch screen is not working does anyone know why this is. They told me at the ipod store to get a new one would be 130 to trade mine in. But the thing is I very mechanically inclined and I am very good with electrionics; I was planing on buying the glass for fifty bucks and putting it on myself because I read how to do it and I am more then capapble of doing it. But now since the touch screen is now working; do I need a new screen along with a new glass? See the thing is because I think both those part cost 120 together. Which would not be worth me doing that when I can go to the ipod store and they would trade me a new one for 130 bucks. But the issue is, they told me at the ipod store they would have to look and see how damaged the ipod is to see if they will exchange it. My screen is severly cracked; also I have a dent that is a half inch long and 1/8th inch deep in the back of my ipod and its very scracthed up; do you thing an ipod store would exchange it in the condition it is in. Also has anybody had this problem before and I was wondering if it would be possible for me to take it apart and fix it my self without buying any new parts.

    If I were you, I would pay the $130 for a replacement. Then you can be sure that it has all the working parts it needs.

  • U330 touch screen randomly not working

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  • Hi i had my ipad mini on the windowsill and the touch screen is not working or the button on the screen and the screen is coming away is there anything i can do

    hi i had my ipad mini on the windowsill and the touch screen is not working or the button on the screen and the screen is coming away is there anything i can do will apple take it back

    pvonk wrote:
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    Depends on the damage. The battery came loose in my iPhone. When Apple opened the phone to redo the glue they discovered the speakers were also loose. Apple replaced the phone.
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  • What should I do if my touch screen is not working?

    My touch screen is not working and I can reset my ipod because I cant turn it off. Help!

    - Are you saying that yu can't do this?
    Reset iPod touch:  Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    Do it if you can.
    - Next connect to the computer and restore from backup via iTunes
    - If problem persists, retore to factory defaults/new iPod.
    If iTunes does not see the iPod try placing the iPod in recovery mode and then restoring. For recovery mode:
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  • My touch screen will not work at all. I cant even turn it off, so i dont know what do to?

    My touch screen will not work.

    Hey ajnissly25,
    Thanks for the question. If I understand correctly, the touchscreen on the iPhone wont work. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
    iPhone, iPad, iPod touch: Troubleshooting touchscreen response
    If you can't restart your device, reset it by pressing and holding the Sleep/Wake button and the Home button at the same time for a least ten seconds, until the Apple logo appears.
    Thanks for using Apple Support Communities.
    Have a great day,
    Mario

  • I have recently upgraded from my iphone 5 to a new phone. My iphone 5 's touch screen does not work anymore. I need to backup my phone, but I can't do it on itunes without my password. Everything besides screen is ok. Is there a way around it? :(

    I have recently upgraded from my iphone 5 to a new phone. My iphone 5 's touch screen does not work anymore. I need to backup my phone, but I can't do it on itunes without my password. Everything besides the screen is completely fine-the screen will not recognize my finger anymore. I am not trying to fix the phone, but I need to have my contacts. The pictures have already synced, but I need my password to do a full backup. Unfortunately, I can't type in my password. Is there any way around it? If I take my phone to the apple store, will they be able to help me? I am not willing to replace the screen just to do this, however, so that is out of the question. 

    Someone else may have a workaround, but, as far as I know, if you cannot interact with the screen on the iPhone, there is no way to unlock it so you can get to your contacts.
    Were you saving them to iCloud by chance? If so, you can restore them to your new phone.
    ~Lyssa

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