HT204204 I cannot download apps because they require newer software, but I also cannot update my iOS 5.1.1 to 8.0...why?

I cannot download apps because they require iOS8.0 and my iPad has iOS 5.1.1 and will now let me update to 8.0! Why?

Sorry to say that you may be at a dead-end as far your your device goes. You can't update to any iOS version above 5.1.1 due to hardware limitations of the iPad 1st gen...thus, you cannot use newer apps that are released. Use the link that Niel provided. You are still able to use the apps that are currently on the device but as far as newer apps that require iOS greater than 5.1.1, you're stuck.

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I have OS version 4.2.1, but can't download paid-for apps because they require OS 4.3. Also, it said in iTunes that my device was already up to date... Am I going crazy, or is there going to be an update?   I don't know what generation of iPot touch I hav

I have OS version 4.2.1, but can't download paid-for apps because they require OS 4.3. Also, it said in iTunes that my device was already up to date... Am I going crazy, or is there going to be an update?
I don't know what generation of iPot touch I have. If I am unable to download my paid apps because my iPod is too old, I'm not going to be pleased.
iPod touch, iOS 4.2

Sorry, there is no upgrade for your model based on what you've posted. See below:
See the chart below to determine whether you can upgrade your device and what you can upgrade to. If you do not have a Software Update option present on your iDevice, then you are trying to upgrade to iOS 5 or higher. You will have to connect your device to your computer and open iTunes in order to upgrade.
IPhone, iPod Touch, and iPad iOS Compatibility Chart
     Device                                       iOS Verson
iPhone 1                                      iOS 3.1.3
iPhone 3G                                   iOS 4.2.1
iPhone 3GS                                 iOS 6.1.x
iPhone 4                                      iOS 7.0.x
iPhone 4S                                    iOS 7.0.x
iPhone 5                                      iOS 7.0.x
iPhone 5c                                     iOS 7.0.x
iPhone 5s                                     iOS 7.0.x
iPod Touch 1                               iOS 3.1.3
iPod Touch 2                               iOS 4.2.1
iPod Touch 3                               iOS 5.1.1
iPod Touch 4                               iOS 6.1.x
iPod Touch 5                               iOS 7.0.x
iPad 1                                          iOS 5.1.1
iPad 2                                          iOS 7.0.x
iPad 3                                          iOS 7.0.x
iPad 4                                          iOS 7.0.x
iPad Mini                                      iOS 7.0.x
iPad Air                                        iOS 7.0.x
=====================================
Select the method most appropriate for your situation.
Upgrading iOS
   1. How to update your iPhone, iPad, or iPod Touch
   2. iPhone Support
   3. iPod Touch Support
   4. iPad Support
     a. Updating Your iOS from iOS 5
          Tap Settings > General > Software Update
     If an update is available there will be an active Update button. If you are current,
     then you will see a gray screen with a message saying your are up to date.
     b. If you are still using iOS 4 — Updating your device to iOS 5 or later.
     c. Resolving update problems
        1. iOS - Unable to update or restore
        2. iOS- Resolving update and restore alert messages

I CAN'T DOWNLOAD APPS BECAUSE THEY WANT ME TO CHOOSE 3 STUPID QUESTIONS TO PROTECT MY ID APPLE

I can't download apps because after I write my password a stupid blu window requests me "to protect my Apple ID" choosing 3 "security questions and answer" .
I don' t care about upgrading my security ! I only need to download apps.
Furthermore, there are no e-mail addresses where to complaint.
Please can somebody help me?
Many thanks !

So, you don't care if some hacker managed to get into your iTunes account and buy loads of apps using your credit card or gift card balance? You wouldn't mind?
And what if you use the same AppleID for iCloud? You wouldn't care if a hacker got in, deleted all your contacts and calendars, deleted your email, sent emails to all your contacts, wiped your iPhone, changed your password and locked you out of your own account? That wouldn't bother you either?
Now, maybe you don't use all these features, but a lot of people do, so the accounts need to be secure.

I changed my Apple ID and password on my IPad but now cannot download apps because it wants my old ID and password which are no longer linked to ITunes.

I Cash angled the Apple ID and password on my IPad but now cannot download any apps because it wants my old ID and password. It does not recognise the change of ID.

Have you tapped on the id at the bottom of the Featured tab in the App Store app - when you do that you should get a popup with options for 'View Apple ID',' Sign Out', 'iForgot' and 'Cancel'. Tap on the 'Sign Out' option and log out and then log back in

When will ios.7 be on ipod 4g. i cant download apps because they need ios.7

I have a ipod 4g and i try to download apps like ibooks i cant because i dont have ios.7 and it really bugs me and i was wondering if itunes could and when update iphone 3 and ipods to ios.7 please do it ASAP

Sad to say your out of luck and iOS 7 won't come to iPod 4 ever because iOS 7 require at least 512mb of RAM where the iPod 4 only has 256mb of RAM. Think about upgrading to a iPod 5 as it will also support iOS 8 and it about 2x+ faster than the iPod 4 so games will run better. It also has features like a better camera, etc.
Sincerely, Rob

Cannot download apps because it shows old itunes account

I had changed my itunes account ( email) and varified it...when download apps, it shows old email address and when i put the password, it says it is incorrect. How to change the email in the box before the download?

Sign out of the iTunes account then sign back in.
Select the iTunes store on the left side of iTunes.
Click on your account name at top right then Sign out.
Sign back in with new account name.

I cannot download App because of former owner

I have bought a computer, OSX already installed. I clean the whole system. But it is still not possible to download apps. The message I get is that the App is already downloaded by other Apple-iD (the former owner of the MAC, I assume).

This is probably the iLife bundle, as it's tied in with the serial/Mac address. You can't just wipe the system clean and think you can't accept the apps all over again.
You'll have to contact iTS to unadopt this if possible.
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

HT4972 I have never updated/pluged my iphone 4 into my computer, i am trying to now; however, cannot figure it out. I cannot purchase apps, or download them because they require ios5 or something. iIalso do not have a button that says "software update."

I have never pluged/synced/updated my iphone 4, and need help badly. There is not a button under settings, then general that says "update," and i don't know how to get it there. I have tried pluging my phone into my computer, but get lost there too. My computer askes if i want apple to make changes to my computer, i click "yes," and then i cant find the device anywhere. I look under itunes, then file, then devices, and it does not pick up on the iphone. I am lost, and tech defecent. I am 19 and worse then 90 year olds with technology. Help please! I cannot update any of my aps because of this, so a little bit of a problem. Thanks!

I would restore the iPod to factory defaults/new iPod on your computer and start over. It appears the iPod is associated with another account. Any media that came with the iPod does not belong to you and di not transfer with the iPod hardware.

[PLEASE HELP] iPhone 4 4.2.8 iTunes cannot sync apps because they cannot be determined

I have an iPhone 4 Verizon running iOS 4.2.7. When I try to sync the phone with my PC it says something like "iTunes cannot sync because the installed apps cant be determined." This is very frustrating and Ive tried every trick people say fixes it(device manager trick, updating itunes, restarting itunes, different port, restarting cp etc). What can I do? I just want to sync a new album to my phone Please help!

dcjsail wrote:
I am encountering the same problem. This is a good start but need some guidance:
1. How do you get to the iTunes files you mention?
2. What specific files do you need?
3. Will I lose any data?
Thanks for any help.
1) The files are in the iTunes folder. The iTunes folder is in your Music folder which is in your home folder (user).
So go to <user home>/Music/iTunes.
2) Any files that end with .xml, .itl, or itdb. Please note that I had upgraded iTunes many times over the years and had several obsolete versions of those files in my iTunes folder. By moving them out and forcing iTunes to create new ones (see steps 3 & 4 above), I was able to determine which ones iTunes actually needed. Those were the files that I copied back into the iTunes folder, overlaying the new empty files.
3) Always make backups before you try tricks like this. I would recommend backing up your entire iTunes folder. I did not experience any data loss. Those files seem to contain your iTunes library information but not the actual music, movies, etc. When I started iTunes in step 3 (see above), iTunes showed an empty library. After performing step 4 (see above), I started iTunes again and it showed all my music, movies, etc. So I assume that the actual media files are stored elsewhere. Again, always make backups before trying something like this. I use Time Machine.
Good luck. Let us know what happens.

Cannot download app because only "open" appears as option.

Upon searching for the spotify app to download on my brand new iPad, I discovered I only had the option to "Open" the app, not to download. It is a brand new iPad and I did not do a cloud backup from an old iPad, I started from scratch. I have double/triple/quadruple checked that it does not already exist on my iPad and confirmed that it does not. Thoughts anyone?

Does tapping on the 'open' open the app - the 'open' indicates that the iPad thinks that it's already installed.
If tapping 'open' doesn't do anything then try closing the App Store app via the iPad's taskbar and then do a soft-reset and see whether you can download the app when the iPad has restarted. To close the App Store app : double-click the home button to open the taskbar, and then swipe or drag the Camera app's screen from there up and off the top of the screen to close it, and click the home button to close the taskbar.
Soft-reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

Cannot download apps, it just keeps saying loading but never loads

When I try to download any apps, they just keep say waiting and waiting and never load, what is the problem, this is getting me very irritated!!

Clear Cookies & Cache
* https://support.mozilla.com/en-US/kb/Template:clearCookiesCache
Clear the Network Cache
* https://support.mozilla.com/en-US/kb/How%20to%20clear%20the%20cache#w_clear-the-cache
-> click Firefox button and click Options -> Content panel -> place Checkmark on Load Images Automatically -> click Exceptions... button and click Remove All ->Now type the addresses of the websites on which you want to Load Images e.g. '''msn.com''' , '''yahoo.com''' , '''google.com''' , '''facebook.com''' etc. -> click '''Allow''' for each, One by One -> click Close
-> click OK on Options window -> Restart Firefox
Check and tell if its working.

My ipod touch has software 2.2.1 but all the apps now require newer software. It won't update because it says it's the up to date software. do i need to buy a new ipod touch?

I can't update my ipod touch software because when i check for updates using itunes it says the software is up to date. Does this mean i have to get a newer ipod touch or is there a way to manually update the software to the newer versions?

You probably have a 1G iPod. See here:
Identifying iPod models
The 1G can go as far as 3.1.3. You can purchase that update here. You may have to use another browser to get the sublink to work correctly.
Purchasing iOS 3.1 Software Update for iPod touch (1st generation)

Help - I cannot de-instal Adobe 8 from my computer - but I also cannot print anything today -

I am a not very experienced home computer user. I only ever instal updates to Adobe reader when told to. Today I am getting messages saying Adobe cannot be opened - and I cannot now print my gas bill ! I have tried to de-instal from control panel on my computer and the following message comes up:
I am getting messages saying there is a problem with Adobe and I cannot then print the item I want. I have tried to de-instal the product in order to re-instal and I get a message saying '/This patch package could not be opened. Verify that the patch package exists and that you cannot access it, or contact the vendor to verify that this is a valid Windows Installer patch package'.
I have no idea what this means !
I have tried to search the Adobe site for over an hour to find advice - we are using Windows XP and the free
version of Adobe - updating when told to.
Please advise with simple explanations for rectifying this problem. Thanks

I
Maybe its not compatible with with your program as its not compatible with Vista,,,,,,,
I have run the cleaner hoping it helps delete my Photoshop CS6 from my laptop....
The problem I encountered turned out to be because I have Vista on my laptop with 4 mbs memory.
Nowhere does it say you cannot use photoshop with Vista...and that 8 mbs of memory is required.
I have encountered numerous problems and now cannot restore my computer or uninstall Photoshop.
Its one huge mess
I have purchased a new computer with windows 7 and am having it set up by a technician right now but I still want this computer working too...
I still cannot delete Photoshop though I have tried and tried...and I cannot afford to pay him more to fix this computer up too...so I have to do it alone
The latest programs require 8 mbs of memory and Windows 7

IPad doesn't appear in devices because its running older software but I can't update it because the mac can't see it

iPad doesn't appear in devices because it needs to download updated version of IOS but I can't do that if iTunes can't see it

Hello,
Take a look at the Apple support article http://support.apple.com/kb/TS3274, iPad: Basic troubleshooting. In particular the section "If iPad doesn't appear in iTunes or you can't sync iPad" might be useful as it leads to a Troubleshooting Assistant.

Have read posts re the iOS 6.1 mess up... but how do I fix this? It says 6.1.1 is there to correct this problem but it is not on iTunes to download. I cannot updte apps, download apps and have had to remove apps because they keep crashing! Very angry!

have read posts re the iOS 6.1 mess up... but how do I fix this? It says 6.1.1 is there to correct this problem but it is not on iTunes to download. I cannot updte apps, download apps and have had to remove apps because they keep crashing! Very angry!

I cannot update apps, download apps and have had to remove apps because they keep crashing!
I have turned off, removed apps, tried to reinstall them. iTunes can't download them either, the updates for them won't work.
Never had problems with iPhones until now and this has really annoyed me... Apps have cost me money have had to go because they won't function
the error messages say that data cannot be downloaded at this time and it is ot because I do not have free space because I have removed items to make sure there is room!

HT204204 I cannot download apps because they require newer software, but I also cannot update my iOS 5.1.1 to 8.0...why?

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