HT204266 App Store feature frozen will not function

App Store fiction on iPad frozen every time I hit the icon it comes on with a small square white empty box to view any advice how to unblock it as it says I have an up date to process and I can't get into the feature

Hello there, Howard.
The following Knowledge Base article offers some great steps for troubleshooting an app that responds unexpectedly:
iOS: Understanding multitasking
http://support.apple.com/kb/ht4211
Particularly:
Additional Information
If an app doesn't respond to your input, or doesn't perform as expected, do the following, testing after each step:
Check for app updates.
Force the app to close.
Restart your device.
Update your iOS device.
Learn more about troubleshooting apps.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

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