HT204266 app store security questions

What to do if you cant remeber the answers to the security questions.

The Three Best Alternatives for Security Questions and Rescue Mail
    1. Use Apple's Express Lane.
          Go to https://expresslane.apple.com ; click 'See all products and services' at the
          bottom of the page. In the next page click 'More Products and Services, then
          'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
          ID security questions' and click 'Continue'. Please be patient waiting for the return
          phone call. It will come in time depending on how heavily the servers are being hit.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

Similar Messages

App Store Security Questions Wrong Language

Hi I am experiencing a problem on the app store. I try to buy something off of the app store and it asks me to answer two security questions. The problem is the security questions are in spanish. I dont know what they are saying! How do I change the language? And also know I tried to answer them and my account was restricted for a while -_-

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(101518)

App Store security questions keep timing out?

I am trying to download some new apps, and since I updated to IOS6 it keeps asking me to answer security questions and add an email, and every time I do, it says it has timed out no matter what I try?
Any tricks or suggestions?

Try going on to iTunes on your laptop/PC or whatever it is on find the app you want to download. Download it. Then go on to your iPad find it on the App Store and download it on there. It seemed to work for me as i to have been having problems with timing out. Seems to bypass the extra security and timing out issue :)

Cannot download apps from apps store - security questions

I updated my ipad to IOS6 on sunday and since then, I cannot download anything form apps store.
I lets me update software already installed but does not install new apps.
Every time I try, it asks me to fill in three security questions with their answers, which I do, but I receive the message session ended and to try again later, and doesn't download anything. I don't know how many times I've tried but without success.
Please help me solve this inconveniance.
Mónica

Update: in trying to get past the security questions again during another attempt to download a new app a message appeared that the "back up" e-mail address was in use already. Strange, since I hadn't gotten anywhere so far, but sure. Entered a completely different e-mail address and voilá: the app downloaded.
Accessed my Apple ID (https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/178/wo/7ZmOPsE0KGRtkD DSmlYfhw/4.0.83.145.1.0.8) and found out the following:
- there is the primary e-mail address, also being your Apple ID
- there is another e-mail address, in my case the one provided as an alternate e-mail address during answering the
security questions while trying to download an app, which apparently and without any explanation is turned into an
alternate Apple ID.
- Because of this you need to supply yet another e-mail address (while answering the security questions in the app store
when trying to download an app) as a recovery e-mail address in case you forget your answers to the security
questions, since you apparently cannot use the ones that are used as your primary and the out of the blue created
secondary one
- subsequently accessing your Apple ID through the webpage you'll find all this back, including the questions and
answers and an e-mail is sent to the provided recovery e-mail address for verification.
Shoot me, but all this got me out of trouble (for now) to the detriment of my beauty sleep.
Hope it works for all of you with this problem as well!

I hove forgot my appe id security question. What can I do ?

I hove forgot my appe id security question. What can I do ?

Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
Nobody on these boards can reset them for you.
(91471)

Forgot answers to apple store security questions?

Need help how to find way to my answers to apple store security questions?

Ask the person who answered them for that account,

HT204266 App store say's I need to answer three security questions but keeps asking for my password! Won't log in to fill in info keeps asking for password even though I fill in password.

After setting up new account with iCloud so I can use the app store it asks me to answer three security questions for further security then I am prompted for my password to log in then I put in password and it never logs me in and keeps on asking for my password. I went over all setting but found no problems wit network as I can go on line etc, if anyone has had this issues please help. I was able to download too apps and then was prompted to answer these questions and it would not let me proceed.

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
      Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
      like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
      tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
      "done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
      Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
      should be asked to verify your security code for the credit /debit card and NOT the
      security questions.
d. At this time you can remove the card by going back in to edit the payment info and
      selecting "none" as the card type then saving the changes by selecting "done". You
      should now be able to use your iTunes store credit without answering the security
      questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends!

HT1725 App downloading security questions I've never seen

When downloading apps I type in my password and it asks questions that I haven't seen before like " what was the first car that you owned" I haven't even had a car.

Welcome to the Apple Community.
Contact Apple through iTunes Store Support, and explain that you have forgotten your 3 security questions, that you can reset your password, but doing so doesn't reset your security questions.
Explain that after resetting your password, you are still asked for the answers you have forgotten, before you can gain access to My Apple ID > Manage your account > Password & security, which is where you need to be to change your answers.
Remember, support will receive hundreds, if not thousands of requests per day, some from people trying it on, others with little explanation and others that are written extremely poorly. Take the time to explain your situation properly, be precise and concise, brief but comprehensive.

App Store security badly broken w ios 6.0.1

Updated Ipad 2 to ios 6.0.1
Now the app store application cannot download and install apps over the air. Repeatedly requests new security questions. After answering questions and clicking done results in session timeout; cannot connect to Apples server. Doesn't matter who's dns I've configured. Trying to disregard security questions, the app store simply times-out.
Called apple support and tried their default solution, resetting. pffft, no dice. This is a problem with Apples release of 6.0.1. Discussions indicate this to be a fairly widespread problem.
Apple: your lame non-attempt to inform users, including your own support, are really really weak.

Is this what you are after...
View Purchase History
http://support.apple.com/kb/HT2727

My iPad wont let me download apps bc security questions, but when I try to make them it freezes

Every time I try to download an app it tells me I need to update my security questions, but once I click to make the questions the box goes white. So I'm not sure how to fix it

The new questions show on your account on http://appleid.apple.com ? If they do then try logging out and back into your account on your phone (assuming that is where you are trying to purchase from) and see if the new questions then show on it.

App Store Secure Payment

Hi, the App Store will not accept my Visa Debit card or my MasterCard. They are both valid cards with ample credit but system says in red they are not recognised. Please advise.

Make sure that the billing adress and the card owner's name are right. also check if the security code is right. Also don't share your credit card or personal information with anyone to prevent fraud.

Help! $25 at risk! iTunes store security questions

I forgot the security questions to my apple id and so when I try to buy somthing on the store it says review your account, then I don't know the security questions. So I went on the apple id thing online and clicked manage apple id, then I signed in, then I clicked password & security thing and it said to enter the answers to the questions before I could acsess the section. Now I'm stuck, and I'm really mad about getting that itunes card

If you didn't get the reset link on that screen then you don't have a rescue email address (which is not the same thing as an alternate email address) set up on your account, and you won't be able to add one until you can answer 2 of your questions - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

HT204266 app store desable

How to enable app store?

Do you get a message saying "This Apple ID has been disabled for security reasons"? If so, check out the following article - http://support.apple.com/kb/TS2446.

Is the new apple store security questions legit?

When i tried to download free apps on my iPad, I was asked to re-enter my password and select three security questions. Is this legit?
It might be a little too late to ask as I already went through the security questions process and re-entered my password and everything. Now I just recieved an email saying I changed my security questions and if I did not do this, I should change my password right away.
Is this normal?

alee11 wrote:
When i tried to download free apps on my iPad, I was asked to re-enter my password and select three security questions. Is this legit?
It might be a little too late to ask as I already went through the security questions process and re-entered my password and everything. Now I just recieved an email saying I changed my security questions and if I did not do this, I should change my password right away.
Is this normal?
Yes, it's normal and is done to prevent your account from being hacked. They asked you to make some changes and then they wanted to confirm that you were, in fact, the person that responded to the request. Double-checking for security purposes is good.

HT204266 app store continually shows '1' but all apps up to date

I have an iPhone 3GS, after installing Real Racing 2, after installing version 1.13.01 (H491), the Apple Apps store continually re-displays a '1' notification, even if I go in to it, it shows 'all apps up to date', has anyone else had this problem? I have not contacted firemint yet, does installing iOS 5 fix this problem?

Tried that, tries a soft reset, and a hard reset, no luck. Funny thing is, my other iphones and IPad work fine, its just the Iphone 5.

HT204266 app store security questions

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