HT204266 Can I get refund after in app purchase, i paid the VPN data usage but i didn't get it.

i clicked buy to go but the app crashed at the first time so the purchase was failed. then i purchased again. checked my account only one purhase was successful and completed. now the bill came said i paid twice. Can i get one refund? cuz i didnt get what i paid....
it was VPN Fire - Bypass Internet Restrictions in China & Middle East, 5GB VPN Data Transfer. cost £3.99.

If you haven't gotten a refund from iTunes Store before, you might be able to. Get in contact with support to see:
http://www.apple.com/emea/support/itunes/contact.html

Similar Messages

  • How to get a refund after in app purchase?

    Hi everyone,
    I downloaded a app called flight box and I thought it would be useful so I decided to by the extras for it. But that was a mistake because it is the most useless app and not user friendly at all so I want to know if it would be possible to get my money back.
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    Apple's policy states that, "all sales are final" > iTUNES STORE - MAC APP STORE TERMS AND CONDITIONS
    But, if you are having issues with the app, you can at least ask for a refund.
    Use the email form here >  Apple - Support - Mac App Store - Contact Support

  • HT204088 why cant i resend a tax invoice related to app purchase?? the button is there but when click it says cant do it now!!!! VERY ANNOYED also trying to find somewhere/one to answer this question ie email....

    why doesnt resend on purchase history work??? VERY VERY ANNOYED trying to get aresponse and answer to this!!! found a tax invoice i need printed from last year , hit resend and it says 'SORRY cant do that right now, come back later'

    Ask iTS to email you invoices for your purchase.
    iTunes Store Support
    http://www.apple.com/emea/support/itunes/contact.html

  • How to get a refund of In-App Purchase in iPad?

    My son was playing around with my iPad and accidentally purchased the Color and Mixer tool in Paper by FiftyThree application on my iPad.
    I can get a refund for any APP purchased through the App Store from my iTunes Purchase History, but, when I click 'Report A Problem' on the 'Paper by FiftyThree, Color', it direct me to a link to the iTunes Support page.
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    Apple's policy states that, "all sales are final" > iTUNES STORE - MAC APP STORE TERMS AND CONDITIONS
    But, if you are having issues with the app, you can at least ask for a refund.
    Use the email form here >  Apple - Support - Mac App Store - Contact Support

  • HT4009 How do I get a refund on an app purchase

    How do I get a refund on an app purchase???

    Contact the iTunes Store folks through Express Lane, they should be able to help you out.

  • Ipad mini, after ios7 upgrade if turn off the mobile data, my carrier gets turned off and wifi doesnt work at all. Its slow and app store crashes everytime. Help me to gowngrade to ios6. This really *****.

    Ipad mini, after ios7 upgrade if turn off the mobile data, my carrier gets turned off and wifi doesnt work at all. Its slow and app store crashes everytime. Help me to gowngrade to ios6. This really *****.

    Tap Settings > General > Reset > Reset All Settings
    Then restart your iPad.
    Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, then swipe the slider to power off.
    Then press and hold the Sleep/Wake button until the Apple logo appears.
    Downgrading is not an option for an iOS device.

  • HT201304 Where is the form to request the "refund for in-app purchases made by a minor?

    Where is the refund request form located on your website. I am looking for the "Refund for in-app purchases made by a minor"

    How to report/refund an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    In th furuter set the Restrictions that prevent in-app purchases
    Also you can try:
    https://getsupport.apple.com/ServiceOptionAction.do

  • Why can't I make an in-app purchase?

    I try to make an in-app purchase and I get a message saying could not complete purchase and that I should go to the support site.  I have a grist card and I still can't make an in-app purchase.  Why can't I make an in app purchase?

    I think it is telling you to contact itunes support, which is exactly what you should do

  • HT204396 How to I submit a "Refund for In-app purchases made by a minor" request?

    Received an email from "insideapple" about applying for refunds for in-app purchases made by a minor.  I want to request refunds on quite a few in-app purchases made by a child without my knowledge/permission.  The email about getting a refund had a link. The link took me here.
    How do I submit a refund request?

    Hi  mario_08
    You are not addressing Apple here... this is a user to User Technical Support Forum.
    For your issue... Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • HT201304 How do I request a refund for "Refund for In-App Purchases made by a minor"? I received an email on this with a link that takes me into a loop with no request form to fill out as the email states. :(

    How do I request a refund for "Refund for In-App Purchases made by a minor"? I received an email on this with a link that takes me into a loop with no request form to fill out as the email states.

    Did you do this
    How to report/refund an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    or maybe
    1 - Use the Express lane and start here:
    https://expresslane.apple.com
    or the general place
    Apple - Support -form iTunes Store - Contact Us
    2 - Call Apple in your country by getting the number from here:
    http://support.apple.com/kb/HE57

  • HT3702 I need customer support on refund for an app purchase that was made by my child, thanks

    Hey I need info on who to contact about a refund on an app purchased by mistake....thanks

    To report an issue with a purchase, follow these steps:
    • Open iTunes. If you are already signed in, skip to step 4.
    • Choose Store > Sign in.
    • Enter your account name and password, then click the Sign In button.
    • Choose Store > View My Account
    • Click the Purchase History button
    • Click the Report a Problem button at the bottom of your purchase history
    • Click the arrow next to the purchase with which you want to report an issue
    • Click the Report a Problem link next to the item with which you wish to report an issue
    • Click the Problem menu
    • Choose the option that best describes the issue. If none of the options match your issue, choose "My concern isn't listed here."
    • Write comments about the issue (optional).
    • Click the Submit button

  • HT1689 "Contact iTunes support before you can make a in-game (in-app) purchased buy again.. Solutions? Don't have time to wait for iTunes support to fix this =p

    As the thread says.
    "Contact iTunes support before you can make a in-game (in-app) purchased buy again.. Solutions? Don't have time to wait for iTunes support to fix this =p

    You need to do as requested

  • HT4009 refund for in-app purchases made by minor

    how do I submit for a refund for in-app purchases made by a minor?

    Click here and ask the iTunes Store staff for a refund.
    (103881)

  • HT5552 Why can't I make an in app purchase on my ipad. I'm trying to buy something for 49.99 and I have 50.00 on my account from a gift card I just bought.

    Why can't I make an in app purchase on my ipad. I'm trying to buy something for 49.99 and I have 50.00 on my account from a gift card I just bought.

    As RG says, if you're in the US, you haven't allowed for the sales taxes charged by your city and state. You'll need to buy something less expensive, add a credit card, or redeem an additional iTunes card.
    Regards.

  • HT4009 I can't seem to download in-app purchases when I did it before

    I can't seem to download in-app purchases when I did it before

    Check in Restrictions... Settings > General > Restrictions
    Understanding Restrictions  >  http://support.apple.com/kb/HT4213
    Gregroy 1232 wrote:
    I can't seem to download in-app purchases when I did it before
    If necessary... Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

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