HT204266 Charged twice for an app

I bought an app yesterday and the first time I tried to download, I was told download interuppted.  I tried it again and it worked but now I've been charged twice for the app.  How or who do I contact to have one charged removed?

http://www.apple.com/support/contact/

Similar Messages

  • HT204266 Charged twice for same app

    I did my taxes withe the h&r block at home app and I checked my bank account and it showed 1 charge for 1.00 dollar and 2 charges for 29.97 each I only bought 1 app at 27.99 + tax why did you charge me all the other times and will I get my money back ????

    These are user-to-user forums, you are not talking to Apple here.
    If you added or changed the credit card details on your account then you will probably have received a $1 temporary store holding charge to check that the card details are valid and active - it should disappear within a few days (store holding charge).
    For the duplicate $29.97 you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • TS1424 I have been Charged twice for an app

    I was charged twice for an app- iPad and iPhone. Anyone know how to get one credited?

    Report to Apple and they should be able to provide the credit.  In iTunes under the Store menu, select View Account.  There you should find a selection for Purchase History.  Find the item and select the arrow tab next to it where you will find a selection to Report a Problem.  From my experience Apple will get back to you within 24-hours or less.

  • HT204088 I have been charged twice for an app subscription.

    I have been charged twice for an app subscription thinking that I would get two months but I didn't. How do I dispute?

    You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT1491 Charged twice for 1 app. want refund!

    Somehow I have been charged twice for 3 apps (each app was charged and paid for twice). I want a refund! How do I go about doing this?

    Hey there , welcome to the community!
    Sounds like you have multiple accounts that got upgraded. Contact that payments team through the online contact form and they will be able to locate the other account. If you receive an automated reply directing you back to the community, just reply to it and you should receive a  response from a representative within 24-48 hours.

  • HT204088 charged twice for an app and report problem link not working help

    Please help charged twice for an app and link does not work to report this rang apple they cant help because apps are all online only

    Go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • HT3702 I was mistakingly charged twice for an app purchase.  How do I fix this?

    I was mistakingly charged twice for an app purchase.  How do I fix this?

    Hello there, jm1992.
    This Knowledge Base article provides the information you need to report an issue with your purchase:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/ht1933
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • TS1368 I was charged twice for an app that I purchased..how can I fix this problem?

    I was charged twice for an app I purchased. How can I fix this problem?

    http://www.apple.com/support/contact/

  • HT201359 I was charged twice for an app that I purchased. Who do I contact?

    I was charged twice for an app that I purchased. Who do I contact?

    http://www.apple.com/support/contact/

  • I have been charged twice for an app that I downloaded - does anyone know how to complain as they dont answer their phone after half an hour of waiting

    I have been charged twice for an app that I downloaded - TOM TOM Traffic  does anyone know how to complain as they dont answer their phone after half an hour of waiting and the website is useless to try and find contact details
    The Chat on line guy was hopeless too

    thanks. yes i am aware of the VoiceOver feature but it is NOT the solution to my problem. as you said, it is a solution to a different set of issues. i want the text to speech ability because i there are books i need to read but do not have the time to sit down and read them and have become used to listening to them read to me either by a professional human reader or with the text to speech software on the Kindle.
    I think Apple makes the best audio devices but i am really disappointed in this inexplainable shortcoming. if apple can give us siri they ought to be able to design a nice little button that i can push to turn on text to speech while i am in a document, book, magazine or webpage. clearly it is possible as apple has added the "reader" button in safari to have web pages dropped into the reader format.
    thanks for your suggestion though, it is what everyone suggests but it does not address the issue.

  • HT204266 What can I do if I have been charged twice for an app

    I have been charged twice for an in app purchase whilst playing the sims. Can I be refunded? If so how? Charged £3.99 twice.

    Get a refund
    http://www.labnol.org/software/itunes-app-store-refunds/13838/

  • HT204266 I was charge twice for an app

    I was charge twice for the purchase of the turbotax app on mt iPad. How do I get it fixed?

    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: [email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
    iTunes Purchase Problems: How to Report a Problem to iTunes Support
    http://tinyurl.com/7tscpa7
    How to Get a Refund from the App Store
    http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
    Getting Refunds for your iTunes Store Purchases
    http://www.labnol.org/software/itunes-app-store-refunds/13838/
    Canceling a Digital Subscription
    http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
     Cheers, Tom

  • HT3702 Charged twice for an app

    Hi, i purchased an ipad app last night but for some reason i have been charged twice for that same app. How do i go about having this refunded?
    thanks for your help in advance.

    Try contacting iTunes support and ask for a refund/credit for one of the charges : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store

  • Being charged twice for in app purchases with MY SINGING MONSTERS

    this has gone on long enough and I'm sick and tired of hearing the same talk over and over again .
    For some ungodly reason twice now I've been charged randomly for in app purchases that I have only purchased once ,I have made the purchase using a gift credit but have also been charged to my card which has declined the purchase ,I have contacted support and they say send an email with the details ,I've sent 4 emails and after many weeks am still yet to receive a call back ,the issue with the overcharge means my icloud account has been rendered unusable ,even previous purchases I have made cannot be restored aswell because my sons ipad is linked to my account his has been stuffed up too ,we can't even update our apps and to restore this I could make the payment ,out of principal I refuse to do so .
    This overcharge problem has happened twice now ,the first time they said it was a system glitch and they credited my account ,problem solved ,but this time round after completing the instructions I was informed to do I'm still waiting for a fix
    Ready to throw my iPad at the wall and go android
    Regards Henshooten

    We're not Apple, we're just other users like you who can possibly provide advice.
    Was this an audiobook or was it an iBook?  Audiobooks can only be downloaded once per payment.  You can avoid multiple payments by transferring the files while syncing.
    If it was an iBook it should have warned you about making a second payment.  There are specific steps to downloading past purchases.
    Downloading (using iOS or computer) past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not all media formats are available in all countries (see: iTunes in the Cloud and iTunes Match Availability by Country - http://support.apple.com/kb/HT5085); apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this).  Downloading previously purchased movies and TV shows requires iTunes 10.6 or later.  Discontinued items not available. For items not included in the iCloud list (e.g., ringtones, audiobooks), or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid.  Apple notes it is your responsibility to back up your purchases.
    Select the iTunes Store on the left side of iTunes.
    Click on Purchased on the right side under Quick Links.
    You can re-download your available previous purchases.
    Apple's sales policy is all purchases are final.  You can try asking if they will refund but the decision is up to them.  iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store

  • I got charged twice for an app that froze & disappeared

    I bought an app called Interior Design_floor plans & decorating ideas by pengfei zheng. It froze when I tried to look at the demo plan on the app so tried reloading it. Completely disappeared so I went back to the App Store and when I clicked on it to see if it would let me reload and it charged me again. So now I've paid twice for an app that first froze then wouldn't reload after it charged me again. No reviews came up until after I clicked to reload it again, if there were any that showed up I wouldn't have bought it at all. How can I get my money back? The app is crap and the reviews I read said the same.
    Also clicked on app support and it took me to a website called livejournal which says "this journal has been deleted and purged.

    The following may help: http://www.imore.com/how-request-refund-itunes-or-app-store-purchase

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