HT204266 For months now I have not been able to make a purchase in the app store. It will ask me to answer my security questions , but will not accept the answers. I have raised the issues a number of times with customer service, but it has been no help

How can I reset my security questions to be able to access my account and purchases?
I have been told it is not possible, could this be true?

Welcome to the Apple Community.
Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

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I want answers to security questions and does not have email Rescue

I want answers to security questions and does not have email Rescue email anthore

If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support or Apple to get the questions reset (we are fellow users here on these forums).
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

Microsoft Office 2011 no longer opens because "there is a problem" after updating mountain lion when the app store said there was an update available this morning. Reinstalling did not work. What's the problem?

Microsoft Office 2011 no longer opens because "there is a problem" after updating mountain lion when the app store said there was an update available this morning. Reinstalling did not work. What's the problem?

Has your problem been solved by the updates??
Have a similar problem. This MacBook opened all MS Office programs in Dec2012 but no longer does in Feb2013. Went to Microsoft/mac/downloads but none of the three updates would run citing a problem "version of software needed to run this update was not found on this volume".
MacBook: 7.1, Intel Core 2 Duo, 2.4 GHz
Microsoft Office 2011: version 14.2.3
Mountain Lion: 10.8.2 (12C60)

My app store is not working after installing mavericks. When I open app store it repeatedly asking me to login with apple ID and to provide User name and Password for proxy authentication in a loop.I am a newbie to mac,Please help me.

My app store is not working after installing mavericks. When I open app store it repeatedly asking me to login with apple ID and to provide User name and Password for proxy authentication in a loop.I am a newbie to mac,Please help me.

Hmmmm... would appear that you need to be actually logged in to enable the additional menu features.
Have you tried deletting the plists for MAS?
This page might help you out...
http://www.macobserver.com/tmo/answers/how_to_identify_and_fix_problems_with_the _mac_app_store
Failing that, I will have to throw this back to the forum to see if anyone else can advise further.
Let me know how you get on?
Thanks.

I changed the name of my apple id and now I can't use the app store on my phone correctly because it's using my apple id's old name. I signed out and in on itunes and synced my iphone. Still doesn't work. Help please?

I changed the name of my apple id and now I can't use the app store on my phone correctly because it's using my apple id's old name. I signed out and in on itunes and synced my iphone. Still doesn't work. Help please?

Settings>Store...tap the ID shown...sign out...sign back in with the ID you want to use.
Note: Apps are forever tied to the Apple ID used to originally obtain them. They cannot be updated using any other Apple ID other than the one they were originally obtained with.

HT5312 I Forgot My Answer of Security Questions and iam not receiving email from your side what can i do

Dear Sir.
Iam facing a problem that I Forgot My Answer of Security Questions and iam not receiving email from your side what can i do.
If is possible to Solve this prob as soon as possible.
Thank You

We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
If you aren't receiving the email to your rescue email account (and you've checked the spam folder on the account as well as the inbox, and tried clicking the reset link again) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699

HT1311 trying to update apps in the app store. My old apple id comes up. I've already signed in and out off itunes and the app store several times with the current id. still everytime i try to update the apps the old id comes up

trying to update apps in the app store. My old apple id comes up. I've already signed in and out off itunes and the app store several times with the current id. still everytime i try to update the apps the old id comes up

Apps and their updates are permanently tied to the ID used to purchase them originally. It will always ask you for your old ID if they were purchased using that ID. The only way to stop this would be to delete them from your phone and your iTunes library, then repurchase them using your current ID.

When trying to download a free app from the App Store it keeps asking me to verify my bank details.

When trying to download a free app from the App Store it keeps asking me to verify my bank details.

http://support.apple.com/kb/HT2534
Does this cover your issue

Every time I try and buy something on the App Store I am asked a sucerity question is there a way to stop them thanks

Every time I try and buy something on the App Store I am asked a sucerity question is there a way to stop them thanks

Yes, once you correctly answer them and verify your ID, the requests will stop until you make changes to teh account again.

HT201303 when I try to do updates in the app store it keeps asking for my credit card info and telling me that my "security code is invalid". it obviously isn't. how can I fix this issue?

I have 3 Iphone 4's. One of them updates from the App Store with no issues. My other two which are under the same AppleID will not let me do updates. when I try it asks for my Credit card info then after i enter it it says "security code invalid". Has anyone else had this issue and how have you fixed it?
thank you

Leigh...
but cannot do this because I cannot access Mac App Store
If you can't access the App Store from the Apple menu, Dock, or Applications folder installing the Mac OS X 10.6.8 Update Combo will reinstall the App Store for you.
It's ok to do this even you are already running v10.6.8.
Plants vs. Zombies, and that is all for additional software on here
FYI: Some third party software can cause issues with the App Store > Mac App Store: Sign in sheet does not appear, or does not accept typed text
Apple is not responsible for incompatibility isssues with third party software.

I'm trying to purchase an app from the app store and getting an error message that says unable to verify my computer or device. Anyone have any suggestions?

I'm trying to purchase an app from the App Store but continually getting an error message that reads -"Unable to verify your device or computer". I can purchase apps from iTues with no issues at all, but not from the App Store. Any suggestions?

Read the article you linked

Trying to get into the app store and it asks for my password. The problem is that it is showing an Apple ID I don't use ghosted in. I can't figure out how to use my correct ID.

Trying to get into the App Store to update some apss. It asks for my password but the problem is that it is showing ghosted an Apple ID I don't use. Can't figure out how to fix it.

You installed a hacked app, originally from the Mac App Store. It contains the receipt for a different app, downloaded using an account that you don't control. You need to identify and remove the hacked app.
Important: The app you need to remove is not necessarily the one named in the App Store alert. For example, if the App Store says you need to update "Twitter," the hacked app may be "Angry Birds" or something else entirely. Don't make any assumptions about which app you're looking for. To find it, you have to carry out a systematic search.
Triple-click anywhere in the line of text below on this page to select it:
kMDItemAppStoreHasReceipt=1
Copy the selected text to the Clipboard by pressing the key combination command-C.
In the Finder, press command-F to open a search window, or select
File ▹ Find
from the menu bar. In the search window, select
Search: This Mac
from the row of tokens below the toolbar. Below that is a popup menu initially showing Kind. From that menu, select Other...
A sheet will drop down. In that sheet, select Raw Query and click OK or press return.
Now there will be a text box to the right of popup menu. Click in that box and paste (command-V).
The search window will show all the App Store products you've installed. Compare those search results with the list of your purchases from the App Store. To see the complete list, you may need to unhide hidden purchases. If any apps were download from the App Store using other Apple ID accounts that you control, sign in to the store under each of those ID's and check the purchases.
At least one of the items listed in the search window is not among your purchases in the App Store. Move each such item to the Trash. You may be prompted for your administrator password. Empty the Trash.
Log out and log back in. Test.

HT1311 im borrowing a friends ipod touch and want to add apps to it. i signed into my apple account but when i go to the app store it still asks for my friends password even though my apple ID account is signed in. any help?

I'm borrowing a friend's iPod touch until I get another phone and I want to add some apps. I deleted all the apps that weren't needed and then I tried to add some of the apps that I need. I switched the Apple ID account on the iPod and the iCloud account to my own along with all the other apps (Facebook, Google+, Twitter, Instagram, Skype, mail, YouTube, etc.) When i go to the Apple app store and try and update or download a new app it still asks for the old password. How do I get it so when I try and download new stuff it asks for MY password?

It is showing updates because your machine is tied to the original purchase and will remain so until you wipe the drive.
As you purchased it used and the seller obviously did not do what he was supposed to do and that is erase the hard drive and reinstall the original system, you will run in to far more difficult problems when you need to reinstall for whatever reason. The new licensing requirements are that any mac is sold with the original OS - any OS or app obtained at the app store is NOT transferable and the buyer needs to purchase their own license. That means you will not be able to reinstall the OS.
At some point, you will need to try to get either the original install disks (from the seller or Apple) and wipe your drive and reinstall. Then you can download your own licensed copy of Mavericks and any apps you want.

Been trying to make a purchase on an App. It says Opps transaction cannot go through. On the Apps end it shows the purchase was created but never went through. How do I fix it so I can make the purchase

Been trying to make a purchase and the App says Opps, transaction error. On the Apps end it shows the transaction was created but didn't go through. How can I get the transaction to go through

just call them...i bought my PB when it came out...but I had an issue recently and called them up and they helped me out....
Sorry can't help you with any of the other problems...mine are working fine...

ITunes purchase requires answering a security question that's not mine

twice now I have tried to purchase an app from the iTumes store and it has wanted me to log in and then answer two security questions. Problem is, one security question is not mine and I dont have an answer to it. This is frustrating and I am tired of dealing with stuff like this. Any ideas why this is happening and how to permanently get around it so it no longer is a bother?

You can get the questions reset. If you go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, and then click on 'Password and Security' on the left-hand side of that page, then which questions appear on the right-hand side of the screen ? If they are the 2 that you know then you can answer them and then change the questions. If one of them is the one that you don't know the answer to then do you get the 'send reset' link immediately below them ? That reset option only appears if you have a rescue email address (which is not the same thing as an alternate email address) already set up on your account.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get them reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been updated or reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

HT204266 For months now I have not been able to make a purchase in the app store. It will ask me to answer my security questions , but will not accept the answers. I have raised the issues a number of times with customer service, but it has been no help

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