HT204266 Hi... I bought an app from app store... It turned around to be a false app and not as per the description. App dev page is a fraud. How can I get a refund?
Hi... I bought an app from app store... It turned around to be a false app and not as per the description. App dev page is a fraud. How can I get a refund?
Welcome to the Apple community.
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History.
Similar Messages
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I purchased gems from the game legends at war and the game has problems and I've lost the things I've paid good money for how do I get a refund gree offer no support it takes days to get a reply then they offer no help, if Ive paid for something I expect to get it and being a paying customer I expect support when there is problems
Simon ~ Welcome to the Support Communities. See the iTunes Store option here:
http://www.apple.com/support/itunes/contact/ -
I have restored and updated my ipod from recovery mode, however I still have the usb cord and itunes icon on the ipod when it is switched on. How can I get my ipod to work again? I have updated and restored 5 times! When connected to itunes it only shows the summary page saying ipod in recovery mode.
Fixed it!
1. Made sure itunes software was up to date
2. Pressed and held 'home' button and 'on-off' button at the same time for about 10 seconds till ipod reset (I hadn't done this step previously)
3. Connected to itunes
4. Pressed restore and update ipod
Update successful and ipod taken out of recovery mode -
HT204266 I just mistakingly bought an app which I don't need how do I get a refund
just mistakingly bought an app which I don't need how do I get a refund
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
my ipone 3g is frozen with aitunes logo and plug after i tried to update it from apple. the phone worked fine even thou i changed carriers from at&t to Simple celleur. How can i get my phone to work?
As AT&T has not officially unlocked your phone it must have been hacked to use another carrier. So when you updated it has relocked itself to AT&T. There is no official unlock so this will happen anytime you update.
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i am frustrated and mad that someone made purchases using my itunes account and somehow my credit card was added to my account as well. i didn't even add it myself. what can i do to get my money back thats all i want.
They show on your account's purchase history e.g. they aren't phishing emails ? If you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases.
Have you also removed your credit card from your account (does anybody else have access to your card and might have added it ?) : http://support.apple.com/kb/HT1918 ?
If they show there and nobody else has access to your account or devices and made them, then try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
Hi
I am trying to load icloud on to my imac but the software update only has Mobile me in the settings.
Help...
ThanksWhat version of OS X are you running? Go to the Apple menu>About this Mac and it will give the version number.
iCloud is available on Lion 10.7.2 or higher. -
How can I get a refund from an App that I bought?
How can I get a refund from an app that I bought? I bought an app called Package for MS Office on the 8th of January and I also reported a problem and they have not got back to me with a response. It has been 3 weeks now and I am still waiting for a reply back. Very disappointed.
I have now got an openoffice which I got from the internet. But the main thing is I paid £20.99 for this app and It is irriatting that the people who work for apple havent got back to me when I first reported a problem. I reported to them again and hoping that they will eventually get back to me.
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I made a purchase from an app on my iPhone, I was charged twice but I only received the product once, how can I get a refund?
Hi .
Click here > How to report an issue with Your iTunes Store purchase
And explain that you were charged twice here > Apple - Support - iTunes Store - Contact Us -
I purchased black ops zombies and I can not get it to load to play it. How can I get a refund or get to run so that I can play it?
The terms of sale state that: "All Sales are Final. There are no refunds."
However, I've always found iTunes support to be helpful. So, go here, plead your case & hope for the best:
http://www.apple.com/support/itunes/ -
How can I get a refund for an app?
I bought an app a couple of days ago, then found it doesn't do what I thought it would. How can I get a refund?
Thanks. It looks like I haven't received that receipt yet, but now I know what to do.
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How can I get a refund for unwanted app?
My kids downloaded an extension of an app, made for kids, that cost $100. They thought it was free, until I got the bill. How can I get a refund for this and remove the app? This is wrong on so many levels, beginning with having a free app for kids luring them to a ridiculously priced one. Any help is appreciated.
You posted in the Mac computer OS X Tiger 10.4 forum. You don't provide enough info. Was this an iPad app, iPhone app, an iPod app purchased from the iTunes store? Or an app purchased from another source?
The remedy - don't give your kids the password and answer to security questions.
If purchased from the iTunes store, there's a link on the invoice.
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
Cheers, Tom -
How can I get a refund for an unwanted app that I just purchased?
How can I get a refund for an unwanted app that I just purchased?
Click here and ask the iTunes Store staff for a refund. Consider whether or not you want to do this now carefully first; if they grant one, you'll need a very good reason to get another from them.
(111524) -
How can I get a refund for an in app purchase I did not want?
How can I get a refund for an in app purchase I did not want?
The app took over $35 from my account and there is no way this was authorized. Please advise on how I can recover these funds.They did the same thing to me on 12/24/11. Apple overcharged me 3 times my purchase amount and have caused my bank account to be overdrawn!
I called my bank to make a statement of unauthorized charges AND filed a complaint with the FTC (Federal Trade Commission). Apple provided no way to contact a live rep and the email reps have been useless...so they left me no other option.
I think they do this to their customers very often. It is extremely dishonest.
I actually posted the above info on this discussion community earlier today...and Apple deleted it! If that isn't an admission of guilt, I don't know what is.
But seriously...best of luck. -
Downloaded free game for my iPad 2; made several in-app purchases. The game no longer works, it's happen to all users (customers). Deleting and re-downloading refreshes the game to level 1. How can I get a refund?
You can contact iTunes and ASK for a refund. Then make make an exception to their all sale are final policy.
Refunds from the App Store or iTunes - Apple Club
In the future set the restrictions so that in-app purchases are prohibited and that a password is always required.
iOS: Understanding Restrictions
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