HT204266 How to change the security questions if i forgot the answers?
How to change the security questions if i forgot the answers?
Click here for information. If you can't get the answers emailed to you for some reason(the email may take a few hours to arrive), contact the iTunes Store staff via the link in that article.
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Similar Messages
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TS1702 How can change my security question if I forgot the old one
How can I change my security question if I forgot the old one since I did it long time ago
Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you don't already have a valid rescue email address, only Apple itself can reset the questions.
(90010) -
I have problem with the security question which i forgot the answer how can i change it as i already have apple id and password
You may reset the password on your account by opening https://iforgot.apple.com/ in Safari and entering your Apple ID (your email address, which the moderators should have removed earlier).
You won't be able to set the password to your email address, or a recently-used password (if I remember correctly).
Once you change your password, you should update your password on your iOS device in Settings > iTunes & App Store, then tapping the "Apple ID: <username>" cell at the top to re-enter your password. (Your iOS device may prompt you for the new password before getting to Settings as well.)
Hope that helps. If you have a different issue, please post a follow-up message. -
How do I reset the security questions if I forgot the answers?
how do I reset the security questions if I forgot the answers
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
How can i change my security questions? i forgot my answers, and i can't download an app
how can i change my security questions? i forgot my answers, and i can't download an app.
Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(76390) -
How to reset my security question if i forgot the answers
how to reset my security question if i forgot the answers
You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(108969) -
How do I update security questions. I forgot the answers
How do I update security questions? I forgot the answers and when I attempt to purchase something it is asking for them
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5665 -
i forgot the answer to the security questions and i forgot the email i put there to resend the link so i can change it. i want to close my apple ID and open a new one with the same email could i?
i live in saudi arabia and i tried calling them and letting them call me but they said that it is unable to my country. ***** i don't know what to do!
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TS2446 Can i change my security questions if i forgot the answers ?
can i change my security questions if i forgot the answers ?
Call Apple Care for your country and the 1st tier agent should be able to assist you or transfer your call to the Account Security team.
-
hi
i need help please . when i want to buy app from store ask me the security question
but i forgot the answer
so i need to the link to rest answer of security questionThe Best Alternatives for Security Questions and Rescue Mail
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contact Apple support.
c. Rescue email address and how to reset Apple ID security questions. -
Hi i have i problem with my iphone and the problem is the security question i have forgot the answers
I understand German and Italian i littlebit EnglishYou need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106626) -
Hello,
I want purchase the apps in the itunes store, but it was asking the security questions, sadly i forgot the answers. Please help me.
Thanks& Regards,
G. Manish ReddyClick here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(78298) -
HT1918 How to change my sercurity question if I forgot the answers to them?
How to change security questions if I forgot the answers to them?
If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Questions' and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox) -
HT1918 How to change your security questions if u forgot them on iPhone iPod and iPad
how to change your security questions if u forget on iPhone iPod or iPad
Welcome to the Apple Community.
Start here, and reset your password, you will receive an email with your new password, then go to manage your account > Password and Security and change your security questions.
If that doesn't help you might try contacting Apple through iTunes Store Support -
HT5312 Can you please tell me how to CHANGE my security questions since I forgot them
Can someone please tell me how to CHANGE my security questions.
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contacting Apple for support or
Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
Account Security.
3. Rescue email address and how to reset Apple ID security questions.
How to Manage your Apple ID: Manage My Apple ID
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