HT204266 I forgot the answers to the security questions and need it to buy things from the apple store in my new iPhone, how can I resolve it? Thank you
I forgot the answers to the security questions and need it to buy things from the apple store in my new iPhone, how can I resolve it?
Thank you
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551
Similar Messages
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I have forgot the answer to my security questions and unable to download new games from itunes. Any suggestins ?
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use -
i have forgotten the answers to my security questions and cannot purchase anything from the appstore witout it please help!
Security questions come under the KISS theory...
Like...
Color of my first car. If you don't remember the color of your first car, pick another simple question. -
I went and put 25 dollars on my iTunes account and now it will not let me do anything without my security questions wandered and I don't have the awnsers I forgot them. And I do not want to get locked out so I don't now what to do
they recenly added new questions for u to answer.
3questions to choose from and put ur own anwsers for them -
I can't remember my answers to security questions and dont recall password. Also my recovery email is no longer active. How can I reset password?
You need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
(85489) -
I forgot all of the answers to my security questions and when I set up my apple id I did not add a rescue email, I recently got a new iphone and I cannot purchase anything on it because it asks me to answer my security questions which i can't reset because I do not have a rescue email. what do I do?
this does not help. I have forgotten ALL of the answers to my security questions. I can NOT reset the answers to my security questions without answering two of the three security questions. The other way to reset the answers to these questions is for apple to send me an email on my rescue email addres which I DO NOT HAVE.
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I forgot the answers to my security questions and my iPod won't let me buy anything unless I put them in. What do I do?
You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95679) -
I forgot the answers to my security questions and I wanna purchase an app but it won't let me until I answer them can someone help me ?
The Three Best Alternatives for Security Questions and Rescue Mail
If you do not have success with one, then try another:
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
HT204053 i forgot the answers to my security questions and want to change the questions and answers
i forgot the answers to my security questions and now cant change my password
who do i contact>?
do i call applecare?Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email. -
HT5312 I forgot the answers of my security questions, and try any times and nothing happens .....
I forgot the answers of my security questions, and try any times and nothing happens .....
If the email hasn't arrived after a few hours and isn't in a spam filter, use the link to contact the iTunes Store staff in the 'Additional Information' section of that article.
(89691) -
I forgot the answer to my security questions and I don't have a rescue email, whenever I receive a call from apple support it disconnects, is there any other way of resetting security questions?
From a Kappy post
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.
Just wait for Apple/iTunes to reply -
I forgot the answers to my security questions and I don't have a recovery e-mail
I forgot the answers to my security questions and I don't have a recovery e-mail. What I find weird is that it has never asked me the security questions until a day ago when i tried to buy music. I contacted apple by e-mail, but they haven't responded, so is there anything I can do or is it best to wait longer for them to reply?
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
I forgot the answers to my security questions and the e-mail where the replies are being answered is no longer valid or active, how can I get the answers to be sent to my current active e-mail? Thank you
You need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
(80384) -
So I forgot the answers to my security questions and in order to reset them I need to answer them? Help? I can't buy anything and I don't see the option to resend them...
The reset link will only show if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If you aren't getting the link then that implies that you don't have one and you won't be able to add one until you can answer 2 of your questions - you will need to contact iTunes Support or Apple to get them reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been resetyou can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
I forgot the answers to my security questions and the link to send an email to me let me reset them is not there.
You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105268)
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