HT204266 I have redeemed points on my account but, when I try to buy a song I tunes doesnt use them it tries to access the credit card associated with the account for payment.

I have redeemed points on my account but, when I try to buy a song I tunes doesnt use them it tries to access the credit card associated with the account for payment. How do I tell this thing to use the points instead. duh

By 'redeemed points' I assume that you mean that you've redeemed an iTunes gift card onto your account (?). If you do then are you trying to buy songs for yourself or are you trying to gift them - you can only gift items from a credit card, an account's balance can't be used for gifting. If you are buying for yourseflt and you are being asked to enter/verify a credit card number then are you currently in the country where your iTunes account is based ?

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I have money in my itunes account but when I try to buy a song it doesn't let me buy it or download. It doesn't do anything!

I have money in my itunes account but when I try to buy a song it doesn't let me buy it or download. It doesn't do anything!

You cannot and need to ask Apple to reset your security questions. To do this, click here and pick a method; if the article doesn't list one for your country or you're unable to call, fill out and submit this form.
Changing the rescue email address requires supplying two of the answers. They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(111899)

I was gifted a app store 50$ gift card but it wont let me use it because I'm in the UK store. I can't change my location because of the credit card associated with the account and my phone number please help

I can't change my location because of the credit card associated with the account and my phone number please help

Gift cards are country specific.
They can only be used inside the borders of the country of issue.

I have entered a gift card and the credit is showing on my id but when I click to buy a song itunes wants to use the previous credit card info.

I have entered a gift card on my apple id. The credit shows but when I try to buy a song itunes wants to used my previous credit card information to complete the purchase? When I click on redeem it asks for the gift card # again??

It will automatically be charged against your balance. You need to nothing.
Confirm you payment info as this is how itunes verifies your account.

HT3702 I have put 25 pound on my iTunes account but when I try to buy something it says billing error and goes to my visa card account and says payment declined but I have 25 pound in my iTunes account can someone help?

I have put 25 pound on my iTunes account but when I try to buy something it goes to my visa account and says billing error payment declined but I have 25pound in my I tunes account why can't I use the money in my I tunes account ?

If the amount of the purchase is close to $21.07, then you need to take into account taxes may be added.
If you go beyond the credit from a gift card the balance will be billed to your credit card account.

It shows that I have $25 on my itunes account but when I try to purchase a song it asks for my billing information.

It shows that I have $25 on my itunes account but when I try to purchase a song it asks for my billing information. I want to use the gift card not pay for it from my credit card. Help!

Get on a computer with iTunes. Click on your email in the iTunes Store, and hit account. Change billing info to None as card type, make sure billing address is correct, and hit done. It will then save, and allow you to make your purchases.

HT2736 i have £20.00 in my account but when i try to buy album it is try to charge my debit card

i have £20.00 in my account but when i try to buy a album it it wants to charge my debit card

Are sure that it is not simply asking you to verify your payment info? This is how itunes verifies your account.

've redeemed my itunes card and at the top of the itunes stores it states "$20. in your account" but when i try and purchase a song it still comes up with my billing info and dosent pick up the card at all??

I've redeemed my itunes card and at the top of the itunes stores it states "$20. in your account" but when i try and purchase a song it still comes up with my billing info and dosent pick up the card at all?? plz help me

If the amount of the purchase is close to $21.07, then you need to take into account taxes may be added.
If you go beyond the credit from a gift card the balance will be billed to your credit card account.

I recently purchased a song on iTunes, with around five dollars on my iTunes store credit. After making the purchase money was taken from both my store credit and my credit card associated with the account. Why?

I recently purchased a song on iTunes, with around five dollars on my iTunes store credit. After making the purchase money was taken from both my store credit and my credit card associated with the account. Why? The incident is extremely annoying and I am dissapointed with Apple's services. With Apple being a fortune 500 company, why would it resort to ripping off a customer.

If you were instructed to call them, then that's what you should do. They will probably need to verify your identity before helping you with the security question.

I have $15.11 in my itunes account but when i try to buy songs it won't let me. Can anyone help me?

I have $15.11 in my itunes account, but when i try to purchase songs it asks me if I want to buy it and i say yes then it sends me to a credit card form. How can i fix it so that i could buy it with the $15 that i already have?

Sales taxes are based on your location as purchaser. I'm sure you can find the sales tax rate in your area.
Regards.

HT201209 I have $42.96 left on my iTunes credit card. The balance shows up on my home paIge but when I try to buy a song it won't deduct from it goes to my Paypal

I have a balance of $42 on my iTunes credit card balance. I'm trying to buy songs but instead of deducting from my balance it goes to my old Paypal account.. I don't use it anymore to buy songs but I can't find any help to let me use my iTunes balance. Where can I get some help??

Some Apps require a Credit Card for Purchase.
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

HT1918 I have changed my new apple email address at the itunes store but when I try to buy an app on my iPad my old apple id (email) comes up and will not recognize the password. How do I change this? I tried going in through settings/tapping apple ID to

I have changed my Apple ID when I got a new email address and confirmed it. However when I go to my iPad to buy an app my old Apple ID comes up and will not recognize the password. I tried going into the settings on my iPad and tapping on the old Apple ID to go in to change it but it will not recognize it and I cannot get in on the iPad to change it. How do I change this ID on my iPad for the iTunes store?
Jaylsworth

How did you fix this??

I just downloaded itunes and put in my account but when I try to download my songs from the cloud it says my computer is not authorized. how do I fix this?

please help

Hello A.Hawley,
It sounds like you are being prompted to authorize your computer in order to download your iTunes purchases. This article will help you do that:
iTunes Store: Authorize or deauthorize your Mac or PC
http://support.apple.com/kb/ht1420
Thank you for using Apple Support Communities.
Cheers,
Sterling

I have an iPod 5th generation and it is my second iPod but when I try to buy a song it says I need to answer security questions but they are ones I don't recognize or know the awnser to!! Help!!

My second iPod is a 5th generation and when I try to buy something it says it needs make sure I am who I say I am and it makes me answer security questions. But the problem is I don't know the answers to them. I did not choose them. And if I can't find an answer I can't buy anything!!! Help!!!!

You need to log in to your Apple ID and change you security questions. Take a look at this link, http://www.apple.com/support/appleid/

I bought a $15 iTunes card and my receipt came in my email and I only spent $11.06 but when I try to buy a song it says I don't have enough money.

My receipt even said I spent $11.06 and I had a $15 iTunes card. And everything matched my purchases what do I do?

Try signing out and signing back in to reflect the correct balance.

HT204266 I have redeemed points on my account but, when I try to buy a song I tunes doesnt use them it tries to access the credit card associated with the account for payment.

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