HT204266 In app transaction did not go through properly - but I still got billed

I attempted to buy chips for a casino app. It said my transcaction was not successful, but days later the money was debited from my account. I never received the chips from this app and I'm out of the money. How to I get the money returned to my account. The app is called Slotomania

See:
Refunds from the App Store or iTunes - Apple Club

Similar Messages

HT4009 An In-App Purchase did not go through, yet I was still charged - how would I get reimbersed?

I purchased 900 donuts in The Simpons Tapped out, and it charged me, yet none of them showed up in game, and subsiquently did not allow me to load the game. I had to restore my iPod and the game came back with again, no donuts and still a charge of $50 on my credit card, how and who would I contact to get reimbersed? This apple website is a bit confusing for me to understand since I am unfamilar with it and would like to get a refund ASAP,
Thanks in advance for any help!

See:
Refunds from the App Store or iTunes - Apple Club

Firefox crashes the second I purchase on Ebay. When Firefox reopens, it brings me to the purchase page again making me think the transaction did not go through. Later I find out the transaction did go through.

Crashes the second I purchase on Ebay. When Firefox reopens, it brings me to the purchase page again making me think the transaction did not go through. Later I find out the transaction did go through.

This is all very confusing and frustrating. You recommended that I install the latest updates for:
1. Shockwave Flash security (but do not tell me the number for the latest update)
2. Java Plug-In version 1.6.0_07
3. Flash version 10.0
However, you do not tell me how install these. I also woke up early so I could access your Chat service from 6:00 - 7:00 am Pacific time but it is not available. I have also not been able to find a contact phone number to get my problem resolved. I regularly purchase on ebay and have had this problem for all 3 purchases I made in the last week. I need to purchase several other items in the next few weeks before I leave the country for 2 months. I need to get this problem resolved immediately. If someone can call me, my phone number is 720-***-****.
Thank you.
Susan Bells

Hard disk CRASHED - did not save domain file but website still running...

My macbook harddisk died a sudden and horrible death recently. (Yes, horrors...) Among other things, I did not backup my website domain file, but my website is stil in existence... Does anyone have any idea if I can import my website back into my new empty harddrive? I used iWeb to build the website.

Anyway, sorry for belaboring this but just so i'm
clear, this means that I can never again update my
existing website, and my only option is to build a
new one with a new name?
You can't update it with iWeb. You can use other editors to modify it, you can link to it from other pages, and you can build a new one using the text and graphics from the old one. There's no need to have a new name unless you want to keep the old one there. Of course if you do build a new one, make a backup copy of the Domain file.

My adobe creative cloud single app cancellation did not go through!

Early last month I called to cancel my Adobe Creative Cloud single application account (Acrobat) and was told that the account was cancelled. Then, a couple days ago I saw on my bank statement that I am still being charged for the account. I can't get through on the phone to talk to someone about this and the chat support is busy also. I just want to cancel my account!

The following orders are cancelled.
Creative Cloud single-app membership for Acrobat Pro (one-year)
Desktop Subscription
Jan 28, 2015
Creative Cloud Student and Teacher Edition (one-year)
Desktop Subscription
Jan 19, 2014
There is a new purchase for which you have been charged :
Creative Cloud Student and Teacher edition (one-year)
Desktop Subscription
Feb 21, 2015
The charge that you are considering as being charged for cancelled CC is the charged of the unpaid amount of the previous CC.
You can also contact support for this Contact Customer Care
Regards
Rajshree

HT5622 I made an in app purchase and the payment did not go through due to lack of funds. Now I am trying to change the payment option (credit card) but it is not accepting it. Please help! thanks in advance.

I made an in app purchase and the payment did not go through due to lack of funds. Now I am trying to change the payment option (credit card) but it is not accepting it.
Please help! thanks in advance.

I am desperate right now. I'm not sure if I got myself into some real trouble since I got the in-app and it works fine, but the purchase did not show up. It usually asks ms if I want to pay 2.99 and I would press "yes," but this time it did not ask and I feel like I got this app without paying for it. please any advice!?

I made a purchase in an app. The app closed and I assumed that the purchase did not go through because it did not appear when I reopened the app, so I "re-purchased it". I was charged twice, but only received it once. What can I do?

I made a purchase in an app. The app closed and I assumed that the purchase did not go through because it did not appear when I reopened the app, so I "re-purchased it". I was charged twice, but only received it once. What can I do?

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

TS1424 in app purchase did not receive

I made an in app purchase & it did not go through as far as giving me what I purchased however iTunes charged my credit card. What do I do ?

If you haven't received the item then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Iphoto Your email did not go through because the server did not reply.

I have recently upgraded to Yosemite. Since then I have been unable to send photos by mail from iPhoto and on attempting get the following error message 'Your email did not go through because the server did not reply'.

Have you enabled two-step verification? Then you need to create an app-specific password, see the post below:
Re: I am using iPhoto version 9.6 and I can no longer get an email sent with a photo attached. I get an error message saying the email did not go through because the server did not reply. I can send the photo with Mail. Help!in response to Gary Kissler
This solution is for those of you using 2-step verification for your Apple ID and are using iCloud as the mail server that you are trying to mail photos with.
I too had this issue. The problem in my case occurred because I had setup 2-step authentication for my Apple ID. If you have done this then you will get the error message "the mail server did not recognize your email/password...". To solve the problem go to:
https://appleid.apple.com
Click "Manage Your Apple ID"
Verify your identity with the device you selected (if this step does not show up then you have not likely set up 2-step authentication and this is not your solution)
Click Password and Security in the left column
Click Generate an app-specific password
Enter iPhoto as the name of the app
Copy the password and paste this into the password box in iPhoto where you would normally enter your apple ID (in the mail account section in iPhoto preferences).
And...voila' (I hope)

HT5622 An automatic subscription renewal did not go through my stolen card which was stopped at the bank. Now I cannot do any changes to my payment method with my new card because of incomplete billing that is not paid. What do I do?? Frustrated.

My problem is that the iStore does not want to accept the new card that I have received. How do I pay for the last incomplete billing which did not go through because the credit card was stolen and was blocked before the store can deduct the subscription fees??

Hello Nkalakatha,
Thank you for using Apple Support Communities!
I would suggest reaching out to the iTunes Store support directly with this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
To report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase, follow these steps:
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Regards,
Sterling

My app download did not work...

my app download did not work, how can I redownload?

hi wayne you don't say wether you did it through your iphone or itunes, you can download it again & it will be free, if it's in your itunes just delete it & download it again. lori :-)

I cannot email photos from within iPhoto (v. 9.5.1). When I hit send I get a message: "Your email did not go through because the server did not reply." This happens for both my iCloud account and my Shaw account. What to do???

I cannot email photos from within iPhoto (v. 9.5.1). When I hit send I get a message: "Your email did not go through because the server did not reply." This happens for both my iCloud account and my Shaw account. What to do???

Are you able to email from Mail with those two accounts? If so:
1 - go to iPhoto's Accounts preference pane and delete both accounts. Now add them back and try again.
2 - a better solution IMO is to set Mail as the email client for iPhoto is iPhoto's General preference pane. This gives you better access to your contacts, a sent copy of all emails and, if you want a layout similar to iPhoto's, photo layouts located in Mail's stationary.

Since my software update none of my music that I did not purchase through itunes work on my iphone? It sees the songs but none play. How do I resolve this issue?

Hello,
Since I updated my iphone none of my music that I did not purchase through itunes no longer works on my iphone. It is weird, the music is on the iphone but in gray and the iphone does not recognize it. The only songs that I could play are my songs that I downloaded on my phone that were purchased through itunes.
Another error: When I purchase a new song on itunes it doesn't put the song in my purchased playlist like it used too. In order for me to play that song I just purchased I have to go back to the itunes store and play it directly from the place I purchased it from which is super annoying.
Frankly I am really disappointed with the constant errors from upgrades that should be "Up grades" Not "down grades". Not sure why is going on but not seems to work the same anymore. Does anyone have any idea what is wrong with my iphone music?
Thank you,
Dago

You will probably lose the music.
Why is it not on your computer?
Have you failed to maintain a backup copy?

I have a macbook, an ipad, and an iphone with the Mail app on all three synced through icloud, but when I read and delete emails on my phone, the inbox on my ipad is not update, so I have to go through and mark as read or delete messages again. How can I

I have a macbook, an ipad, and an iphone with the Mail app on all three synced through icloud, but when I read and delete emails on my phone, the inbox on my ipad is not update, so I have to go through and mark as read or delete messages again. How can I sync my iphone and ipad? (it seems like each is synced only to my laptop, so don't synchronize until I go home and use my laptop.

POP: yahoo, aol, comcast/time warnder/road runner
Imap: google, hotmail, and more including icloud.
If you want to use multiple devices - move to imap, I would even say "exchange", but Google does not support free exchange anymore, since January of that year. So Ironically Icloud or Hotmail would be my choices right now.
To find out more about what happens to you, search on Google "difference between pop and imap"

I embedded a pdf in an Outlook appointment. The appointment synced with my iPad calendar, but the pdf did not come through. Am I missing a setting?

I embedded a pdf in an Outlook appointment on my desktop. The appointment synced with my iPad calendar correctly but the pdf did not come through. Did I miss a setting on my iPad?
Thank you

Then your family members will probably have bought their ipads with a data plan from some phone company like AT&T in the States. Maybe they even got it "sponsored", because they bought a data plan with it.
If you bought your "iPad only" from a hardware seller, you will have to get a data plan from some phone company. Seems like you only bougth the hardware! You can still use your ipad, however, and if you have an iPhone, you do not even need a sim card in your iPad, because it can use your iPhone's data plan.
That is what I did. I save the extra money for the 3G version, because with an iPhone 4 there is no need for an own sim Card in an iPad.
But that is another topic.

HT204266 In app transaction did not go through properly - but I still got billed

Similar Messages

Maybe you are looking for