HT204266 My app store is frozen.

My app store froze while i started to download facebook

Try a hard reset. To do this, press and hold both the Sleep/Wake and Home buttons together long enough for the Apple logo to appear.
B-rock

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HT204088 app store is frozen on my ipad on the genius setting; How do I clear the frozen status?

I was wondering if anyone could help: app store is frozen on my ipad mini with the genius tab high-lighted. Any suggestions as to how to correct this? the appstore is not usable, but all other apps functioning as they should. Thanks in advance

Hi ckreske,
I would try forcing the app to quit as described in this article:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
You can also try restarting your phone:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
Have a good one!
- Ari

TS1702 Hi, I have just tried downloading Facebook app on, but the app store has frozen and I can't do anything on the screen. Shall I just try turning it all off and back on again? Thanks

Hi, I have just tried downloading the Facebook app, but the app store has frozen. It will not let me click on anything. Shall I try turning it all off and back on again? Or is there something else I need to do.
Thanks, Rebecca

Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

App store is frozen on computer

The app store is frozen on my mac and unusable. I have to force quit to get it off. How can I fix this so I can use the app store?

It freezes on the iPad too?

HT201210 Help! the App Store is frozen

Help! the App Store is frozen whilst trying to update Shazam, now cannot navigate in it or download anything

Perform a Reset...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430

App store has frozen on my iPhone 4

App store has frozen on my iPhone 4 - I can open it but can't get further - any advice appreciated!

I have the same or similar problem. Resetting the iPh 4 doesn't work.
App Store shows 94 apps to update via the red badge (I've been traveling away from that iPhone in another international carrier territory and use another iPhone, 4S this time).
When I touch the App Store icon, it launches and stays "loading" forever...
Other suggestions?

App store updates frozen

My App store is frozen on 46 updates and won't load. This occured after I did a revert to factory status and re-installed apps. How do I unfreeze the option?

Her are a bunch of things that you can try. I have posted this quite a few times and all of these suggestions have worked at one time or another.
From what you describe, start with #2 - the reboot.
1. Tap the "waiting" icon and see if you can pause it. If it does pause, then tap it again and see if it will resume. If that works, repeat the same steps for each "waiting" icon.
2. Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
3. Make sure that you do not have a stalled download in iTunes - a song or podcast .... if you have a download in there that did not finish, complete that one first. Only one thing can download at a time on the iPad so that could be what is causing the problem.
4. If that doesn't work - sign out of your account, restart the iPad and then sign in again.
Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>iTunes & App Store>Sign in and then try to update again. Tap one waiting icon only if necessary to start the download stream.
5. You can also try deleting the waiting icons - tap and hold down on an icon until it wiggles - the tap the X on the icon to delete it. Then try to download again. Apps may also be able to be deleted in Settings>General>Usage>Storage if you cannot get the X to pop up on the icon.
6. You can try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your device settings again.... All of the settings in the settings app will have to be re-entered.

HT204266 tried to download app from app store & now frozen-how do I get out?

Tried to download a free app (1st time w/new iphone) & now frozen. Synced phone, still stuck. Genius icon appears highlighted, but nothing happens when I touch it - help get me out of app store! Thanks for any help.

First thing to try is to reset your device. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider should one appear until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.

HT204266 App Store feature frozen will not function

App Store fiction on iPad frozen every time I hit the icon it comes on with a small square white empty box to view any advice how to unblock it as it says I have an up date to process and I can't get into the feature

Hello there, Howard.
The following Knowledge Base article offers some great steps for troubleshooting an app that responds unexpectedly:
iOS: Understanding multitasking
http://support.apple.com/kb/ht4211
Particularly:
Additional Information
If an app doesn't respond to your input, or doesn't perform as expected, do the following, testing after each step:
Check for app updates.
Force the app to close.
Restart your device.
Update your iOS device.
Learn more about troubleshooting apps.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

My App Store has frozen on a screen. How do I unlock ?

My ipad has frozen on a screen in App Store
What can I do?

Try a reset:
1. Hold the Sleep and Home button down (together)
2. For about 10 seconds
3. Until you see the Apple logo (very important)

App Store totally frozen on Macbook Pro

Hi
When I started on my new macbook for the first time, I was simply checking to ensure everything was in order.
Until I wanted to download some apps from the App Store, but it appeared to become frozen when I tried to update. Any ideas to fix this issue?
Hope to get some replies from you.
Cheers,
SFR

I already have tried that too.
Whenever I attempt to log out, restart or even shut down, App Store cancel that request and simply ask me to quit App Store that I cannot even try to quit App Store.
Last thing I am thinking is to let the battery carry on till it shut down itself.
Cheers,
SFR

App store is frozen

When I click on the App Store app in iPhone 4s the version is 5.1.1 thee AppStore is frozen the featured option and not responding for any clicks what will I do ???

Saw this on another post.
Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it! It's not happening to everyone however but they are looking into it, its really hit or miss.
In the meantime ...........
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
 Cheers, Tom

How do I fix App Store screen frozen?

I bought vanity fair magazine but after completing purchase and returning to the App Store it is frozen and will not close window. I have turned off iPad but it did not help. I have an iPad 3 with updated OS. Current. How can I unfreeze the App Store since it's part of the system and can't be deleted and reloaded?

Try a reset: hold down the home button along with the sleep/wake button until you see the apple, then let go.

HT5278 My app store is frozen on pandora. Cannot do anything!

App store frozen on pandora download. Cannot do anything. J

Try a reboot: Press and hold BOTH the power and home buttons at the SAME time for at least 10 seconds (ignore the red slider to shut down) until the Apple Logo appears, then let go of both buttons and your iPad will restart. You won't lose any data or settings.

HT204266 My app store will let me download new apps but when I go to the 'update' section it says it cannot connect to the iTunes store. Does anybody know why?

My apps will no longer update as the page will not load, I really don't understand why this is as the rest of the app store works perfectly.

The Apple Support Communities are an international user to user technical support forum. As a man from Mexico my first language is Spanish. I do not speak English, however I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
Are you putting in the address where the bank sends the monthly statement?
Apple's servers are very picky about the format of the address. If you live in the USA, then the server is expecting the style that the US Postal Service uses. One way to do this is to use the USPS ZIP Code lookup service;
https://tools.usps.com/go/ZipLookupAction!input.action
Enter the address to look up the ZIP code and then copy the exact USPS output into your iTunes account information.

HT204266 My app store is frozen.

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