HT204266 My daughter just purchased a $99 app! How do I undo this and get my money back??
My daughter purchased a My Little Pony app for $99.99! How she did this without my password, I have no idea. But I need to undo it and get my money back ASAP. Please help!
For responsible parenting:
iOS: Understanding Restrictions
http://support.apple.com/kb/HT4213
Similar Messages
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HT204266 App store is Charging for free apps downloading? How do I stop this and get my money back?
I have a new iPhone 4s and downloaded some free apps formt eh app store. A few days later my phone had updates to install on the apps but kept taking me to the billing details on my phone. I deleted the apps as it was doing my head in. I recently downloaded the 'free' apps again and I have been charged for them!!! How do I stop this from happening and get my money back as I have been clearly ripped off!
Apple - Support - iTunes Store - Contact Us - http://www.apple.com/emea/support/itunes/contact.html -- Apple notes all sales are final but others have reported success on a one-time basis with this kind of thing.
iTunes Store: About In-App Purchases - http://support.apple.com/kb/ht4009
iOS: Understanding Restrictions - http://support.apple.com/kb/HT4213 - "You can enable Restrictions, also known as Parental Controls, on an iPhone, iPad, or iPod touch to prevent access to specific features."
Children should not have access to your iTunes account password.
You should also consider removing credit card information from your account so no unconsidered purchases can be made by anybody. iTunes Store: Changing Account Information - http://support.apple.com/kb/HT1918 -
HT3702 Is there any option that if I did not like the app. Could I delete it and get my money back?
Is there any option that if I did not like the app. Could I delete it and get my money back?
No that is not an option.
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By mistake I started a down load in app store. How can I stop it and Get my money back?
By mistake I started a down load in app store. How can I stop it and Get my money back?
Try > Apple - Support - Mac App Store - Contact Support
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since getting my new phone i had to send it out for repair. after only 2 weeks of having the phone. i got a loner phone and restored my phone to the loner, but than a few days after getting this loner phone my phone started deleting my contacts. i couldn't find them and i know i had them. than i turned off my iCloud for contacts thinking that would help. it never. my phone started deleting numbers as i would use them, like i would select a contact message them than right after i hit send that contact got deleted. i figured it was just the loner phone, but since getting my phone back and restoring it it too is deleting my contacts. any way to stop this and get my contacts back?
It appears that you are using iCloud to sync your contacts, is that correct? Other than turning off iCloud for contacts and then turning it back on again, what other troubleshooting steps have you tried?
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I downloaded a bogus app that was a scam. How do I report it and get my money back?
I download Microsoft® Office Word 2010 - Mastering in 24h™, v1.1 (4+) from the seller Thi Nguyen on my iPad and it was bogus. It was a page with crazy numbers and letters on it. How do I get my money back?
If you believe e that you are justified in asking for a refund, contact iTunes Store Support.
https://ssl.apple.com/emea/support/itunes/contact.html -
I purchased an app, but it does not work. Can I cancel it and get my money back?
I purchased an app two days ago but it does not work. Can I cancel it and get my money Back?
I have in ipad2
Thank youYou can always try to contact iTunes Support:
http://apple.com/support/itunes/ -
I just bought an app Screeny on app store; but it doesn’t work on my iMac. May i cancel it and get my money back?
Ok...
Definitely check with Screeny Support from the link I posted previously on this thread.
FYI .. Apple's policy regarding refunds > "All sales and rentals of products are final." > iTUNES STORE - MAC APP STORE - TERMS AND CONDITIONS
If you do not hear back from Screeny Support within three business days, you can at least ask Apple for a refund >
Mac App Store - Contact Support - Apple Support -
I've bought an app called WhatsApp but I was not told that app doesn't work for ipod. So I would like to know how to turn back and get my money back.
Did you fail to look at the requirements before purchasing?
All sales are final. You can try contacting itunes support and asking for an exception -
Can you return an app and get your money back
I was told you can return an app that you purchased and get your money back if that is true how do I do it?
A refund may not be possible since the terms of sale for the iTunes Store, as Joey said, state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
http://www.apple.com/support/itunes/contact.html
It's possible they'll make an exception for you. An exception is more likely if the app is defective in some way or doesn't do what the developer advertised and the developer has been unable or unwilling to help you.
Good luck. -
My son made a purchase of $100 and he thought is was FREE..I want to delete the purchase and get my money back...how do I do this?
For responsible parenting:
iTunes Store: About In-App Purchases
http://support.apple.com/kb/HT4009
iOS: Understanding Restrictions
http://support.apple.com/kb/HT4213
You can ask here:
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html -
I just got an email receipt from Apple for use of my itunes account. Someone must have hacked by account. Spent all the money in it. How do I contact itunes to get my money back into my account?
iTunes Customer Service Contact
http://support.apple.com/kb/ht1689 -
How can I complaint about an app and get my money back?
How can I complaint about an App and get my money back?
First Contact the Developer of the App.
If necessary...Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I purchased an apple gift card, but i am not having any success adding the money to my itunes account or apple account so i can purchase music or apps, how can i do this
If you bought an Apple gift card, then you cannot use it in the iTunes store. You can only use it in the Apple store for hardware.
You would need an iTunes gift card to buy anything in iTunes -
TS1424 i purchased a video thinking it was a song, can i get my money back for it?
i accidently purchased a video thinking it was a song, what can i do? can i get my money back?
All sales are final
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