HT204266 Security questions won't load.
I'm trying to download an app, and after I put in my apple id and password, its asking me to answer my security questions. But the window opens, and the questions won't load.
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.
Similar Messages
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My laptop now has a different email address so there are certain tunes that won't play as hey are assigned to the old address. I can't remember the old password and the security question won't allow me past my date of birth, which they say is incorrect!! I certainly know my DOB. Is there anyway I can unlock these tunes?
Have you exhausted the options here?
https://iforgot.apple.com/password/verify/appleid
tt2 -
HT5312 i cant remimber my security question to down load on my ipod
i cant remimber my security question to down load on my ipod
The Three Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
Some app purchases are asking for further verification by setting up "security questions" even though I'm logging in with my Apple id. If I go to the Apple site to edit my account rather than linking from the app I can't see anywhere to create these questions. Is this for real or a phishing attempt?
Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Using this form
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
3. Contact Apple by:
Apple ID: Contacting Apple for help with Apple ID account security
For general information see:
Apple ID: All about Apple ID security questions -
Security questions won't work for apple id
After new software, iphone 4 asks for answers for security questions before will let me buy anything from itunes but times out before I can put them in. I've tried hundreds of times and still wont work. Guy at genius bar at Apple Store said it was due to high traffic after software update but still can't get it to work. Any ideas???? (this is for my daughter's phone and she is quite distressed!)
What exactly happens when you try to sign out of iCloud? In reality you delete the iCloud account (bottom of Settings.iCloud screen) from the device, not sign out.
With iOS 7 you have to enter the password for the current account to sign out.
Also, you will not be able to delete the account if the Restriction that prevents changing accounts is set (settings>general>Restrictions) -
HT204266 Security questions are not mine
Why do I do if I don't know the answer to my security questions?
I am having the same problem. I know I have never answered any security questions in the past. They came out of nowhere when I got another Apple device. I called tech support and they were not helpful at all. I can still download paid apps to iTunes on my computer and transfer them, but I cannot download apps directly to my device.
By the way, I think this came about because of the Wired tech writer that was hacked when someone hijacked his apple account, among other things, by simply calling up Apple and having the password reset.
Anyway, if you find a way to resolve the security questions issue, I would love to hear the answer. -
Security questions won't let me select third option
Everytime I try to download an app on my iphone I am now being asked to set three (rather inane) questions. Problem is that when I go to select my questions and answers I can do the first two no problem and then when I try and hit the third option to go and select one of the questions it won't let me select from any options as it just stays on 'choose' and won't go in to the options. Then I am stuck as if I try and select done it says I haven't filled out all the required fields. Really frustrating as I just want to get some apps. Help?
Mine is doing the same, I don't know what to do its really annoying! We need help
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The three security questions won't load for me to fill out so I am unable to download any apps. Why are they not loading?
turn your ipad off by holding the sleep wake button for 5 seconds and slide to turn off then turn it back on and the apps should be finished and if the apps didnt finish just redownload them
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HT4993 I can't reset my security questions, they won't send to my email.
I want to purchace an app but it makes me go to a security question page, I reset my email and push send but the thing to change my security questions won't send and now I can't purchase an app because I forgot my questions, please tell me why it isn't sending to my emails......
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
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When trying to download apps on my new iPad I keep getting prompted to update my security questions for my safety. When I choose this option it freezes and won't load the questions, however, when I hit not now it won't let me download. What do I do?
Reboot your iPad and then see if you can set the security questions.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. -
After setting up new account with iCloud so I can use the app store it asks me to answer three security questions for further security then I am prompted for my password to log in then I put in password and it never logs me in and keeps on asking for my password. I went over all setting but found no problems wit network as I can go on line etc, if anyone has had this issues please help. I was able to download too apps and then was prompted to answer these questions and it would not let me proceed.
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
I set up an email account with " @me.com". I get a wrong password message when I try to log in. When I try to change my password I get an INcorrect answer message to the security question I'm asked my birth date so I know I have it right, unless I did a typo when I set up the account. When I choose email me the reset password lnk I cannot retrieve the email because it won't accept the password. I wanted to justemail Apple for instructions but cannot find an email address for that. Any help would be appreciated.
I tried that without any luck. I was hoping I could get Apple to reset it for me or delete the account so I could recreate it or at least tell me what is listed as my birth date, the security question answer.
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I am in iphone **** or better icloud ****. When I try to go ointo settings on the phone a signin prompt pops up continuously with one apple id. I think i've made it that i have a separate icloud and apple id. I am trying to delete the icloud id. I made all the passwords the same so that there should be no problem but the phone won't still take the password. So when i went in again, looking to see if I could delete the icloud, i screwed up answering my security questions and am now unable to enter that icloud id. How long til I can again? Secondly, since the phone won't accept any password, I have tried to delete it. When I do that, it come up with a request for that same password to shut of the locator service. What the heck? I'm frustrated. I just can't get the hang of apple software and itunes seems to be just as bad for me. Any suggestions appreciated ( aside from stomping on it, I've considered it). Tried to take the battery out but not for me, mere mortal, thought might reset. Got sim card out. Whooopeeee.
It sounds like you have the Find my iphone Activation lock for sure. Go to www.icloud.com/find and see if you put in that Apple ID that is coming up and yoru password to see if you are able to sign into the account that way to turn it off. If you are unable to, you will have to contact AppleCare by phone (chat cannot handle account lock outs or forgotten password due to not being able to verify your identity) and see if they can reset it. And are you sure the Apple ID that is coming up yours?
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I have an iPhone and recently bought an iPod 4 touch what l am using the same apple ID for. The iPod won't let me download songs from iTunes it is asking me security questions which I don't think I have put answers to in the first place, because of this it won't let me buy any songs on iTunes
It's probably asking you to verify the security code found on the back of your credit card.
Regards. -
I want to change my icloud id on my iPhone, but it won't let me now that i have upgraded. I no longer have the password and the problem is It is using an old id which the email isn't valid and the security question does not think my birthday is valid. I cannnot delete the account because "find my iphone" wants the password linked to this old account. But when i go into the find my iphone app it is using my corect Apple ID. How do i fix this?
If you still have access to your old email address, go to https//appleid.apple.com, click Manage my Apple ID and sign in with your iCloud ID. Tap edit next to the primary email account, tap Edit, change it back to your old email account and verify it. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPhone on your device. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https//appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. You can now go to Settings>iCloud and sign in with your correct iCloud ID and password.
If you don't have access to your old email address, you will have to contact Apple to have them reset the password so you can disable Find My iPhone and sign into your iCloud account. You can either go to https://expresslane.apple.com, select "More Products and Services", then "Apple ID", then on the next page select "Other Apple ID Topics", then "Lost or forgotten Apple ID password" and click "Continue"; or you can contact Apple Support (http://www.apple.com/support/icloud/contact/).
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