HT204266 Un downloaded app I have been charged for what do I do?

I have been charged for the app but it hasn't downloaded and does not appear in my purchases. I have an itunes receipt.

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Similar Messages

  • I PURCHASED THE BOOK BETRAYAL BY DANIEL STEEL FOR MY IPAD AND IT DID NOT DOWNLOAD.  I HAVE BEEN CHARGED FOR IT.

    I PURCHASED THE BOOK "BETRAYAL" BY DANIEL STEEL FOR MY IPAD AND I WAS CHARGED FOR IT BUT IT WILL NOT DOWNLOAD.    THIS IS THE INVOICE NUMBER M33NVF143VV ON 4/04/12 AMOUNT 5.95.
    I CONTACTED APPLE SUPPORT AND THEY SENT ME AN EMAIL OF HOW TO HANDLE THE PROBLEM BUT I CANNOT GET THAT TO WORK EITHER.
    I ORDERED IT THRU ITUNES.
    <Personal Information Edited By Host>

    Mertie.
         What these guys are trying to tell you is that the use of "ALL CAPS" is considered to be shouting and therefor rude behavior. Please turn your caps lock off.
    And this is an Apple community. We help each other when we can, but cannot help with refunds or any thing else that requires admin or access to your account requires a call to Apple as noted above.

  • All of my downloaded Apps I have been using for over a year, none will open, they only flash when the icon is touched.

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    - Reset your iPod, nothing will be lost.
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  • I have been charged for apps i did not download

    I have been charged for apps Idid  not download.

    This happend to me too. 10:30 am on March 4 an app was purchased, using my store credit and charging the remaining amount to my bank. I don't even have a smart phone that has apps. I have sent a request to Customer Service. Itunes has a security problem.

  • HT4009 I didn't receive my in app purchase of extra stars, but I have been charged for it!

    Using the Egg vs Chicken app yesterday I tried to purchased a bucket of stars in the app for $15.99, however, the stars didn't appear but I have been charged for them, twice! How do I go about getting a refund or getting the stars?

    Does the app have an IAP download option, and/or is there any help on the developer's website ?
    If not then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT4059 I purchased an iBook and when I try to download it I get sent in a circle. Message pops up that it's already been purchased & I need to go to store to download but it never downloads, stays in pause mode. I have been charged for the book but can't

    I purchased an iBook and when I try to download it I get sent in a circle. Message pops up that it's already been purchased &amp; I need to go to store to download but it never downloads, stays in pause mode. I have been charged for the book but can't retrieve it. I've successfully purchased books before without trouble.very frustrated

    Hi Peggs,
    Try this:
    Open your iBooks app on your iPad
    Select the Store Button at the top
    Select Purchased at the bottom
    You will see your AppleID on the right at the bottom, then Redeem, then Support
    Click on your Apple ID, and when the AppleID window comes up with the options, Sign Out
    Then Sign In again and try redownloading your book
    Hope this helps!
    Cheers,
    GB

  • HT1933 I have been charged for downloading Indira Budiman from itunes multiple times, how to report to itunes?  Is anybody else also having problems like this? And also need to know how to block them from charging again?

    I have been charged for downloading Indira Budiman from itunes multiple times, how to report to itunes?  Is anybody else also having problems like this? And also need to know how to block them from charging again?

    I don't know who/what Indira Budiman is, but you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    If it's an app then does it allow you to make in-app purchases within it ? If it does then you can turn off in-app purchases via Settings > General > Restrictions on your device.

  • HT203167 I am trying to download songs onto my PC it gets to about 85% download then my computer crashes.  When I look in my account I have been charged for the items but it has not downloaded and there are no available downloads??

    I am trying to download songs onto my PC it gets to about 85% downloaded and then freezes I have to turn off and restart but then I have been charged for the item but it is not available in my downloads can anyone help?

    Welcome to the Apple Community.
    Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.

  • I have been charged for an app i dont have and judging by the name i wouldnt be interested in having, how can i get my money back?

    I have been charged for an app i dont have and judging by the name i wouldnt be interested in having, how can i get my money back?

    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: [email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
    iTunes Purchase Problems: How to Report a Problem to iTunes Support
    http://tinyurl.com/7tscpa7
    iOS: Troubleshooting applications purchased from the App Store
    http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
    How to Get a Refund from the App Store
    http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
    Getting Refunds for your iTunes Store Purchases
    http://www.labnol.org/software/itunes-app-store-refunds/13838/
    Canceling a Digital Subscription
    http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
     Cheers, Tom

  • I was downloading some songs when I lost my internet connection. There is no sign that these songs reached my iTunes but i have been charged for these songs anyway. What should I do?

    I was downloading some songs when I lost my internet connection. There is no sign that these songs reached my iTunes but i have been charged for these songs anyway. What should I do?

    It's possible that the message you got was to update the AirPort Express Base Station's (AX) firmware...and that something might have gone wrong during the upgrade.
    Let's start by performing a "factory default" reset on the AX to get it back to it's original "out-of-the-box" condition.
    Then, let's set it up to work with your cable modem...
    AirPort Express Base Station Setup (AX) w/High-Speed Cable Modem
    Modem/Router Power ReCycling (optional)
    - Power-off the Cable modem, AX, & computer(s). (Wait at least 30 minutes. If possible, leave the modem off overnight.)
    - Power-on the Cable modem; Wait at least 30 minutes.
    - Power-on the AX; Wait at least 5 minutes.
    - Power-on the computer(s)
    Setup the AX
    With the network components powered down, set up the AX, using the AirPort Admin Utility, either connect to the AX's wireless network or connect your computer directly (using an Ethernet cable) to the Ethernet port of the AX, and then, try these settings:
    AirPort tab
    - Base Station Name: <whatever you wish or use the default>
    - AirPort Network Name: <whatever you wish or use the default>
    - Create a closed network (unchecked)
    - Wireless Security: Not enabled
    - Channel: Automatic
    - Mode: 802.11b/g Compatible
    Internet tab
    - Connect Using: Ethernet
    - Configure: Using DHCP
    - WAN Ethernet Port: Automatic
    Network tab
    - Distribute IP addresses (checked)
    - Share a single IP address (using DHCP & NAT) (enabled)
    Do not, at this point, set up any security (i.e., WEP/WPA encryption, closed network, etc.) to first make sure the AX is operating properly. Try to access the Internet wirelessly with your MacBook. If you're successful, go ahead and add any security features you wish.

  • I have been charged for a purchase that I have not made

    Hi,
    I have been charged for a purchase that I have not made (just seen on my online banking) and it does not appear on my purchase history can anyone let me know how I get in touch with apple as I am strugglng to find any contact details for this.
    I haven't made any purchases that have cost me only free apps.
    Anyhelp much appreciated.
    Thanks

    You can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    But if nothing show on your account's purchase history (you only have the one account to which that card has been attached) : http://support.apple.com/kb/HT2727
    and it's not a temporary store holding charge : http://support.apple.com/kb/HT3702
    then you may also want to contact your card issuer

  • HT1689 Who do I contact if I have been charged for something I haven't purchased?

    I recently checked my bank statements and I have noticed at least on 5/6 occasions I have been charged for things ranging from £11 to £2.99, I have only purchased one book during the whole time I have used apps. Who do I contact to sort this out? 

    I'm not sure what 'I do to know what' means, but you can view the purchase history on yoru account via your comptuer's iTunes : if you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases.
    If you don't recognise the charge, and nobody else has access to your account or devices and made it, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT4082 Why can't I download apps I have to pay for on my new iPad Mini. I have had an Apple id for my iPhone for years. When I try to download apps to my iPad, it says I need to confirm billing info. After I do that, which is the same info as always, it t

    Why can't I download apps I have to pay for on to my new iPad Mini. I have had an Apple id for my iPhone for years and have downloaded app to it, no problems. When I try to download apps to my new iPad Mini, it tells me my billing info has to be confirmed. After confirming with same info that is already there it tells me to contact support, no help up to this point.

    Could the credit card be expired?
    Beyond that, what you need to do is contact iTunes support, they can tell you exactly what is wrong, none of us here can do that.
    In the lower right corner of this page is a 'contact us' link. Click on that and you'll see a page full of info and links, one of which is iTunes support.

  • I have atempted to gift a song to someone. I have been charged for it but it was not received. I tried to re-gift it and was charges a second time but the recipient still has not received it. How can I get the song to her or my money back?

    I have atempted to gift a song to someone. I have been charged for it but it was not received. I tried to re-gift it and was charges a second time but the recipient still has not received it. How can I get the song to her or my money back?

    First, have the recipient check any anti-spam filters that may be present on her email account or in any email application to make sure that messages from Apple aren't being blocked. If she is sure that is not the case, go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • HT204088 Hi, How do I contact Itunes? I have been charged for items I have not ordered or authorised?

    Hi, How do I contact Itunes? I have been charged for items I have not ordered or authorised?

    You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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