HT204266 unauthorised purchase - how do I get a refund

I have a debit done that is not authorised - how do I get a refund and to cancel any further actions

https://expresslane.apple.com/GetproductgroupList.do;jsessionid=9GGLPwlpBQTplKCF RW8TJDGjntVFbyTrf2h3N93MyWBQ6wswKKQ6!-171400403
>iTunes
>iTunes Store
>Purchases, Billing & Redemption
-continue
>iTunes Store account billing
>PC or Device
>OS PC or OS Device
>iTunes 10.6
>US/Canada/Other
>Email
Tell them you have been hacked and had a recent authorised purchases with your account and you would like to recieve your money back.

Similar Messages

  • HT201303 I recenctly purchased an expencive in app purchase how do i get a refund

    I recenctly purchased an expencive in app purchase how do i get a refund.

    All purchases are considered final, but you can try contacting iTunes support and see if they will give you a refund or credit : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

  • HT204088 I have been charged twice for an in app purchase, how do i get a refund?

    I made a purchase in an app (Paradise Cove Game), I only received 1 bundle but have been charged twice. Can anyone tell me how I can get a refund? Thanks

    You can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • 6yo bought a $50 in app purchase, how do I get a refund?

    Apparently my 6yo must have hit OK in the middle of a game to spend $50 on more coins. Is there a way to get a refund? Or a way to prevent this from happening in the future?

    You may also want to turn off the ability to install apps, to prevent purchases in case the child gets hold of your iTunes Store account information, and set the password to be required immediately. For more information, see:
    http://support.apple.com/kb/HT4213
    As to a refund, as James said that's not automatic since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask. They're usually pretty lenient in the case of inadvertent purchases by children. No guarantees, though, just as if your child was in a store and ate a bunch of food (in other words, something that can't just be returned).
    Good luck.

  • HT4009 how do you get a refund for an in-app purchase?

    Our 6 year old just inadvertently purchased $100 of in-app purchases, how can we get a refund?  Any help is appreciated

    You can contact itunes support here to see if they can or will be able to help you.
    http://www.apple.com/support/itunes/contact/
    Also you need to go to settings, general, restrictions, and set the restrictions to prevent in app purchases, it will have a passcode on it .

  • How can i get a refund for unauthorised purchase made by my 6 years old child? I tried in customer service and told me to write a email but I don't know where i have to.

    How can I get a refund for unauthorised purchases made by my 6 year old son. And he purchase games 1200€ With in 3days. How it's possible?

    I'd follow the "report a problem" link
    http://www.apple.com/support/itunes/account/

  • HT204266 I have been billed for an in app purchase I didn't make how do I get a refund please

    I have been billed for an in app purchase I didn't make how do I get a refund please

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • TS1702 I purchased black op zombies from the app store and it will not load for me to play the game.  How can I get a refund or get the game to load and work?

    I purchased black ops zombies and I can not get it to load to play it. How can I get a refund or get to run so that I can play it?

    The terms of sale state that: "All Sales are Final. There are no refunds."
    However, I've always found iTunes support to be helpful. So, go here, plead your case & hope for the best:
    http://www.apple.com/support/itunes/

  • HT204266 Hi... I bought an app from app store... It turned around to be a false app and not as per the description. App dev page is a fraud. How can I get a refund?

    Hi... I bought an app from app store... It turned around to be a false app and not as per the description. App dev page is a fraud. How can I get a refund?

    Welcome to the Apple community.
    Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History.

  • How can I get a refund for an unwanted app that I just purchased?

    How can I get a refund for an unwanted app that I just purchased?

    Click here and ask the iTunes Store staff for a refund. Consider whether or not you want to do this now carefully first; if they grant one, you'll need a very good reason to get another from them.
    (111524)

  • How can I get a refund for a purchase made by a minor?

    how can I get a refund for a purchase made by a minor?

    You contact iTunes store support and plead your case. YOU are responsible for the security of your Apple ID and password. There are numerous mechanisms in place to make it easy to prevent unauthorized purchases. IF they agree to give you a refund, they will not do so a second time.

  • How can I get a refund for an in app purchase I did not want?

    How can I get a refund for an in app purchase I did not want?
    The app took over $35 from my account and there is no way this was authorized.  Please advise on how I can recover these funds.

    They did the same thing to me on 12/24/11. Apple overcharged me 3 times my purchase amount and have caused my bank account to be overdrawn!
    I called my bank to make a statement of unauthorized charges AND filed a complaint with the FTC (Federal Trade Commission). Apple provided no way to contact a live rep and the email reps have been useless...so they left me no other option.
    I think they do this to their customers very often. It is extremely dishonest.
    I actually posted the above info on this discussion community earlier today...and Apple deleted it! If that isn't an admission of guilt, I don't know what is.
    But seriously...best of luck.

  • HT201318 How can i get a refund from storage i purchased?

    Last week, I was unable to upgrade to IOS 6 on my iPhone. I purchased more storage ($40/25GB) via iCloud storage plan. However, storage doesn't seem to be the problem. I no longer feel that I need extra storage. Please tell me how I can get a refund for the $40 of storage I purchased.

    In the UK click on this link:
    HT4874 iCloud Storage Upgrade refund
    You only have 15 days from purchasing ICloud storage upgrade to cancel
    and get a refund. Trying to find out how, could take you longer than 15 days.

  • HT201318 How do I get a refund for ICloud storage I purchased?

    I purchased additional iCloud storage a couple of days ago by mistake. How do I get a refund?

    Refund:
    If in the US, follow the link below (you must request a refund within 15 days) -
    https://discussions.apple.com/message/16968425#16968425
    it gives the USA phone number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.
    Keeping current plan, but downgrading when it ends:
    Settings>icloud>Storage & Backup>Change Storage Plan.  Look at downgrade options.  There you can choose the plan you want when the current one ends.

  • HT201318 How can I get a refund on iCloud storage purchase please

    How can I get a refund on iCloud storage purchase please

    In the UK click on this link:
    HT4874 iCloud Storage Upgrade refund
    You only have 15 days from purchasing ICloud storage upgrade to cancel
    and get a refund. Trying to find out how, could take you longer than 15 days.

Maybe you are looking for

  • How do I create a rule to delete old unread email?

    I thought this would be easy to set up, but I can't find the right parameters in the Rules setting of Mail. I want to create a rule that deletes emails that remain unread after a period of time like 3-6 months. Can someone tell me how to set this up?

  • Lost all presets and watermarks after catalog backup

    I started having multiple issues with Lightroom 4 last night after I cleaned up my folders in the Finder. I already knew I would have to locate the missing/offline folders in Lightroom and when I linked them back up, a few images went way over-expose

  • Need to reduce COGS and increase WIP Material

    We are using Inventory module along with Project costing Inventory material is issued to Project with WIP Material Dr and Inventory Cr (Qty 10 and amount 100) The transaction is imported to Projects using PRC: Transaction Import In Projects, the tran

  • File - XI -WebService Scenario Question

    XI is using Receiver SOAP Adapter to trigger webservice. This scenario is executed every 15 mins. Webservice admin saying that there are 10 to 15 Xi user Ids at any given point time in the receiving server. Why does the User Id stays active even afte

  • VB Run time error '1004' in SEM BPS layout

    Hi, When I run a layout and activate the standard SAP macro, a Visual basic error message " Run Time error '1004' " appears. This error has been resolved after I made the following settings. TOOLS --> MACRO --> SECURITY --> Trusted Publishers --> che