HT204266 When i sign in App Stores (or Settings iTunes & AppStores), I get an message: "Could not sign in - unknown error"
help me!!
Try a reset: Simultaneously hold down the Home and On buttons until the device shuts down. Ignore the off slider if it appears. Once shut down is complete, if it doesn't restart on it own, turn the device back on using the On button. In some cases it also helps to double click the Home button and close all apps from the tray before doing the reset.
Similar Messages
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When trying to use the App Store, I get a message "could not sign in, an unknown error has occurred, any suggestions what is wrong? I reset our Internet and turned off the iPad.
Sign out of your account, restart the iPad and then sign in again.
Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>iTunes & App Store>Sign in and then try again. -
HT2731 What do you do when you get the message could not sign in an unknown error has occurred
What do you do when you get the message could not sign in an unknown error has occurred when it ask for your password while trying to download apps?
In settings I signed out of my iTunes account, then signed back in.
It’s now working for me… Hope this helps. -
I'm trying to use FaceTime on my new iPad but I keep getting this message could not sign in check your network connection.
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Cheers, Tom -
I am trying to download an app from Itunes on my Iphone and i keep getting a message saying " Could not sign in. An Unknown error has occurred." Does anyone know why i'm getting this message? I have had the same password for years so that is not why...
The RC helicopter's directions say its available in the App store for Apple and here it is in the iTunes store:
https://itunes.apple.com/us/app/icess/id558793179?mt=8 (released on 6/19/2013)
How do I get this to show up on my iPad and/or iPod touch app stores so I can then download and install it as needed? -
App store "your apple ID has been disabled" then "we could not complete your request" (error 18)
Hi,
Whenvever I try to update apps on my new macbook pro 15" retina, a message appears saying my ID has been disabled and then another appears saying we could not complete your request with error message 18. I can however sign in to other things without trouble.
I'd appreciate it if anyone could help!Apple ID Security -
Telephone Apple Care for your country and ask for the Account Security Team, then request help enabling your account.
Or use this link for contact by internet-
http://www.apple.com/support/appleid/contact/
Choose Other Apple ID Topics and then Apple ID Account Security -
Message "could not sign in" when in App Store
Why is it that I get the message "could not sign in" whenever I try to download? When I put in the wrong password, it knew it was the wrong password. When I put in the correct password, I get the above message. Thoughts?
Sign out of your account, restart the iPad and then sign in again.
Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>iTunes & App Store>Sign in and then try again. -
What do you do when trying to download an app from App Store and get message: "could not sign in, an unknown error has occurred."
Sign out of your account, restart the iPad and then sign in again.
Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>iTunes & App Store>Sign in and then try again. -
This is a question for a mini iPad...
I am trying to download an app and keep getting this error message: "Could not sign in. An unknown error has occurred. I have tried shutting down and restarting. I've tried changing the password. I get the error message with free and not free apps. Any suggestions on how to fix?Reports are that this is a problem with the iTunes Store that they're working on. Some people have had success after signing out of their account and back in. If that doesn't work for you, wait a few hours or perhaps until tomorrow and by then they may have the problem sorted out.
Regards. -
I am going through startup on Macbook Air 11. When I get to the "Sign in with Your Apple ID" screen, I keep getting the message, "Couldn't sign in because of server error." I am connected to wifi. Any ideas on how to proceed?
Hello KathyBrust
Check out the article below to go over a few troubleshooting steps with issues connecting to iCloud. If you are still stuck, there are other resources to get a resolution.
iCloud: Account troubleshooting
http://support.apple.com/kb/ts3988
Regards,
-Norm G. -
I got my new iPhone 5 Last Friday. However I can not activate facetime on the new iPhone 5. All other function work well.
I used my apple ID and always get the below message " Could not sign in. Please check your network connection and try again".
My network work well. I can access internet, apple store with no issue via wi-fi or AT&T 4G. No password issue as I can use the same apple ID register other access and apple store.
I noticed that many users are complaining the facetime after upgrading to iOS6. Not sure if this is the reason?
Any one here can help on this?
ThanksFacetime is accessed through Contacts or Messages. The only place you will find anything else in is Settings, where you would activate it. There is no stand alone app for Facetime like on the iPod or iPad.
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How do I get past the "could not sign in" alert activating Facetime
I've got Facetime working on my iPhone, Macbook Pro, iPad, but my Mac Pro does not cooperate. When I try to sign in with my Apple ID (the same one I use for the Macbook Pro) I get the following warning: Could not sign in. Please check your network connection and try again.
My network connection is alright, or else I could not have posted this question. All devices are connected through Wi-Fi, only the Mac Pro is on LAN.
Does anyone know how to get past the "could not sign in" alert during Facetime activation? I've searched this forum but no solution here worked.
Thanks in advance for any help.So I thought: let's try the link Carolyn Samit suggested. So I got to Apple - Support - FaceTime to find information I already knew, about port forwarding I had already tried:
443 (TCP)
3478 through 3497 (UDP)
5223 (TCP)
16384 through 16387 (UDP)
16393 through 16402 (UDP)
What's the logic anyway of opening router ports that let my Wi-Fi devices through while refusing a LAN device? What have we got here? A firewall that only protects against cables?
I guess Apple is too busy selling iPads to help a customer who's trying to use Apple software on an Apple machine. -
just purchased a new ipod touch when i tried to activate it and access itunes iget an error message "could not sign in there was a problem connecting to the server" anyone else have this problem? thx
figured it out needed to use my password for my wireless router so the ipod could access my wifi.
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On a Mac, in Adobe Photoshop CC 2014, when adding audio to an edit, i get the message "Could not complete your request, because Dynamiclink is not available".
When performing the exact same operation in Adobe Photoshop CC, i can add audio in the same way, no error message. Any ideas to solve this, anyone? Would be greatly appreciated.I tried to update and it keeps telling me to get the Application Manager. And this is what happens
Adobe Application Manager failed and it told me to download the Adobe Support Advisor.
Adobe Support Advisor told me that there was an issue:" cpsid_82829s1: "A restart is pending," bootstrapper error has occurred. "Token Number: 40-87772-063201122012
I followed the instructions it gave me to correct this issue:
If you receive the error "Installer has detected that a machine restart is pending. It is recommended that you quit the installer, restart try again," do the following:
#Restart the computer and try the installation again.
#If the installation fails, delete the InProgress registry key:
Disclaimer: This procedure involves editing the Windows registry. Adobe doesn't provide support for editing the registry, which contains critical system and application information. Make sure to back up the registry before editing it. For more information about the registry, see Windows registry information for advanced users on the Microsoft support site, or contact Microsoft.
Launch Windows Registry Editor.
(Windows XP) Choose Start > Run, type regedit in the Open text box and click OK.
(Windows Vista/ Windows 7) Choose Start, type regedit in the Search box, and press Enter.
Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager.
Delete the InProgress key.
I was not able to find the "InProgress" key. -
When I try to use the refine edge command I get this message could not complete the refine edge comm
when I try to use the refine edge command I get this message could not complete the refine edge command because of programe error
Quit the editor, then restart it while holding ctrl+alt+shift (command+option+shift on a mac). Keep the keys down till you see a window asking if you want to delete the settings file. You do.
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