HT204291 Airplay icon disappeared on my devices

My Airplay icon disappeared when my video froze on my TV while using my Apple TV. Not sure what happened or what to do.

You might try restarting your device, your router and your Apple TV.

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HT204291 AirPlay icon disappeared. Have tried EVERYTHING. Help!

Hello all. We have had ATV for about three months. At first all worked fine and we were able to use AirPlay on our ipads and iphone 5. Then, about a month later, all AirPlay icons disappeared.
I understand this is a common problem. In the last few days we have tried rebooting our devices, the ATV, and our wi-fi router. Nothing has worked. I have also tried changing the language on my phone, and back again...to no effect.
All of our devices and the ATV are up to date with systems and updates.
We need help! Everything else works on the ATV. It's AirPlay which is the problem. It's switched on on the ATV, and all of our devices are on the same wi-fi.
What's going on? HELP!

There is no answer.
Remote App stopped working here also. ATV2 works one out of 10 times so forget that. Airplay played once and stopped yesterday. I can only reboot routers and devices and reset homesharing so many times. I give up. Getting a Roku.

HT204291 Airplay icon disappeared!

I've tried every solution I've found online-but am still unable to get the airplay icon to appear on my iphone. I used it months ago and it worked great....now it has disappeared. HELP?

The Airplay icon appears only if it detects an AirPlay receiver on a shared WiFi network. Be sure your receiver and iPhone are sharing the same network and both WiFi and Bluetooth are turned on.

HT204291 the airplay icon on all my devices has a lock on it. I don't know how to unlock it to get it to work with my Apple TV

The Airplay icon on all my devices has a lock on it. How do I unlock it to share with my Apple TV. I have homeshare on everything and I simply can't figure this out.

The Best Alternatives for Security Questions and Rescue Mail
     1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

Airplay icon disappears from iTunes

Hi,
I recently bought an Airport Express (last generation) to be able to hear my iTunes music collection on my stereo. The Airport Express is connected to my home router via ethernet cable (WiFi is disabled) and is configured to only work as an Airplay device. It works flawlessly from my iPhone and iPad, either using the builtin iOS music app, Spotify, or any other app that supports Airplay.
But that's not the case with iTunes on my PC (Windows 8.1). The Airplay icon keeps disappearing from iTunes and the only way I can get it back is by disconnecting the ethernet cable from the Airport Express and connecting it again. There are two situations where the Airplay icon disappears. One is if I put the computer to sleep. When it wakes up the Airplay icon is gone and I can't get it back unless I disconnect the ethernet cable (or reset the Airplay). But sometimes I'm hearing some music via PC, then switch to Spotify on the iPad, and when I get back to the PC the Airplay icon turns orange and I can't connect to the Airport Express. Then it disappears. It doesn't always happen.
I've already tried every solution that I read in these forums but nothing works. I've disabled the windows firewall, disabled IPv6, configured the Airport Express with a fixed IP address, etc. etc. Nothing seems to work. The only thing I haven't tried is connecting my PC and Airpor Express via WiFi to the router, because my PC is a desktop and doesn't have an WiFi card. Right now it is connected via ethernet cable to the same router as the Airport Express, so it shouldn't be a problem, I guess.
Can anyone please give me any advice? I'm really frustrated, because having to disconnect the network cable from the Airport Express every time I turn on my computer so I can hear to some music is very annoying.
Thanks in advance for any help.
Best regards,
Pedro

Hello, I have this exact same problem -- Airport Express bought Feb. 2014 (not sure of firmware version?) Windows 8 PC, multiple iPads, iPhones in home. Wireless provider Comcast in S.F. Bay Area (using their Xfinity modem / router) extremely reliable and very fast for 10+ years.
Every few days Airport Express icon in iTunes on Windows PC turns orange and requires PC reboot. Upon reboot, streaming music works fine. Have also tried all other fixes found on Support forums, etc.
On iPhone 3GS, iPhone 4S and both iPad 2s Airport Express icon is always available and always seems to work fine.
Strangely enough, after replacing iPhone 3GS with iPhone 5s (yesterday!), Airport Express was not available on new iPhone, but after quick reboot of Airport Express, new iPhone was able to stream music...
Windows 8, iTunes, etc. updated w/ latest versions, etc.
Definitely a pain having to re-boot PC every few days to re-connect to Airport Express...

Every time i close my macbook and open it the airplay icon disappears from both the menu bar and itunes

every time i close my macbook and open it the airplay icon disappears from both the menu bar and itunes or i get an error when i try to use it
do you know why and how to solve this problem?

Hi Colin,
A couple of things you can try:
Open System Preferences and click on Network. Click on the small gear icon below the list of connections and select Set Service Order. Move your AirPort connection up to the top of the list so it will be first in line when your computer searches for connections. (It's probably looking for ethernet connections first..the normal default..and finding none, it then looks for wireless. This takes time.
Click on your AirPort connection again to highlight it and then click Advanced in the lower right of the pane. Make sure your wireless network is at the top of the list. Delete other networks that you don't need.
Finally, make sure there is a check mark in the box next to "Remember any network this computer has joined".
See if one of these actions will help.

Airplay Icon Disappears

Hi my Airplay Icon disappears every time my Mac Pro goes in standby and have to restart laptop to get it back. How can I resolve this?

Hi Marolo1,
If you are having issues with Airplay Mirroring on your Mac, you may find the following articles helpful:
Apple Support: About AirPlay Mirroring in OS X
http://support.apple.com/kb/ht5404
iTunes: Troubleshooting AirPlay and AirPlay Mirroring
http://support.apple.com/kb/ts5209
If the issue only appears after the computer wakes from Sleep, you may also want to try resetting the PRAM and SMC:
Apple Support: About NVRAM and PRAM
http://support.apple.com/kb/ht1379
Intel-based Macs: Resetting the System Management Controller (SMC)
http://support.apple.com/kb/ht3964
Regards,
- Brenden

Airplay icon disappears after I click 'Play'

My Airplay icon disappears from my iTunes window whenever I click play. I usually stream music from iTunes on my Mac Book Air to an Airport Express connected to my stereo. It's been about a week since I last played music to the stereo, and I can't get it to work.
Symptoms:
- When I click 'play' in iTunes main window, the Airplay icon disappears.
- 'Remote' will not play to the Express. The icon also disappears from view after clicking play.
- If I switch to the mini-player after launching iTunes, I can play to the Express. Returning to main window and clicking play causes icon to disappear. Quitting ater selecting Airplay from mini player and relaunching iTunes has no effect; the icon disappears from main view once I click play.
Things I've tried:
- Soft restart on base station and express
- Pulled the plug from base station and express, waited a few minutes, then powered up
- turned 'Enable Airplay' off (update), then on again (second update) on the express
- Restarted my Mac
- Turned on/off home sharing in iTunes
- Cursed and listened to local radio stations
Software/Hardware:
Mac OSX 10.9.2
iTunes 11.1.5 (5) 64bit
Airport Utility 6.3.2
Mid-2011 MacBook Air 11", i7
Airport Extreme (2007/8?)
Airport Express (bought 12/13)

Hi Griff, thanks for the links.
I started my day this morning by shutting down my MBA for a few minutes. This seems to have fixed the problem. Because the previous restarts didn't have an effect, I'm wondering if the cause may have been related to a hardware cache (?) of some sort. I've been using screen shares (Skype, WebEx, GoToMeeting) alot recently, which may have something ot do with this. I read elsewhere that the disappearing icon is frequently related to a network problem.
In anycase, I can listen to *my* music tongiht.

HT204291 Airplay icon has disappeared from all devices!!

Airplay icon is not appearing on the control screen when I swipe up on ANY of our devices- iPhone 5, iPhone 5S and iPad 2. All are up to date with iOS 7.1 and have been rebooted. Apple TV and devices are all connected to same network and airplay is turned on. Apple TV has been restarted as well as the router and modem. Apple TV plays netflix without any problem so I would assume that the internet is working just fine with the Apple TV. We use airplay frequently, so it is not a matter of not knowing how to use it!!

Airplay is over the local network, and that is likely where the issue lies. You say the IOS devices are up to date, have you ensured router is as well?
Have you checked the troubleshooting tips?
http://support.apple.com/kb/TS4215?viewlocale=en_US&locale=en_US

Airplay icon disappears from iTunes when I connect a third idevice

I own an iPad 2, an iPhone 4 and Iphone 4S. After a clean install of itunes, Airplay works well. When I plug in first 2 devices (no matter which one and in what order), everything works well for several days with several reboots of PC. When I decided to connect the third device, Airplay still works but after rebooting the PC, the icon disappears completely! However I always see my 3 devices in sync by WiFi.
I made the test twice by changing the order of connections between devices, and the result is the same: Airplay works with 2 connections but no more after the third’s?
Windows 7 64bits and iTunes is up to date.

Hello, I have this exact same problem -- Airport Express bought Feb. 2014 (not sure of firmware version?) Windows 8 PC, multiple iPads, iPhones in home. Wireless provider Comcast in S.F. Bay Area (using their Xfinity modem / router) extremely reliable and very fast for 10+ years.
Every few days Airport Express icon in iTunes on Windows PC turns orange and requires PC reboot. Upon reboot, streaming music works fine. Have also tried all other fixes found on Support forums, etc.
On iPhone 3GS, iPhone 4S and both iPad 2s Airport Express icon is always available and always seems to work fine.
Strangely enough, after replacing iPhone 3GS with iPhone 5s (yesterday!), Airport Express was not available on new iPhone, but after quick reboot of Airport Express, new iPhone was able to stream music...
Windows 8, iTunes, etc. updated w/ latest versions, etc.
Definitely a pain having to re-boot PC every few days to re-connect to Airport Express...

HT201343 Airplay icon disappeared

Hi
Airplay icon has disappeared from iphone5, ipad, itunes on my macbook pro. Have reset my network and still no joy. Wireless internet working just fine. wireless backups working fine so I don't think it's my network. Turned everything off and on again including wi fi in ios devices.What next? I'm on OS X 10.6.8
Cheers

Hi p.from nld,
If you are having issues with AirPlay streaming in iTunes, you may find the following article helpful:
iTunes: Troubleshooting AirPlay and AirPlay Mirroring
http://support.apple.com/kb/TS5209
Regards,
- Brenden

HT5922 Airplay Icon Disappeared

Can someone please help???
I have an ipad 2 and an Iphone 4S that I used to use all the time with my Apple TV through Airplay, Now I have recently Updated the software on all devices and the Airplay Icon seems to have disappeared I have tried all the troubleshooting ideas to no avail!!! My sister also uses the airplay so I borrowed her ipad but when I tried her ipad with my AppleTV the icon on her ipad had also disappeared can anyone please HELP!!!
Thanks so much in advance.

Are all devices connected to the same network? Do not assume, confirm.
Some routers create seperate networks for the wired and wireless networks. Some routers even create seperate networks for the 2.4G and 5G wireless networks. All devices must be on the same network, so either connect them all to the same 2.4G wireless or turn off the feature in the router that seperates the networks.

HT204291 Airplay icon does not show up in itunes after upgrade to 11.1.3.8

I upgraded my itunes to 11.1.3.8 and my airplay icon no longer shows up in itunes on my windows PC. it works from all of my other airplay devices ipad, iphone, and ipod. I can't output to my apple tv from my PC. I have restarted my apple TV, my PC and itunes several times.

I'd try updating to version 11.1.5.5:
http://www.apple.com/itunes/download/
If you're already at version 11.1.5.5 (or the update didn't help with the recognition trouble), try the procedure in Cerbu's post:
Re: sync problem
... or try section 5 from the following document:
TS1538: iOS: Device not recognized in iTunes for Windows.

HT204291 Airplay Icon lost from both my iPhone and Macbook Air

I've lost the Airplay Icon from both my iPhone and Macbook Air, so I assume there's something up with my AppleTV setup (connected via LAN ).
Airplay was working fine until recently.I've checked all settings and they seem ok. Anyone any further ideas?
All other functions work ok, streaming video off the net , playing iTunes (installed on Macbook Air) from AppleTV etc
I've just lost Airplay from 2 devices.
AppleTV was updated in the last few days, but the Icon was lost before that.
Thanks in anticipation.
Doug

OK. Solved !
A simple reboot of my modem/router (the fibre one from BT - BT Infinity) fixed this for
both my iPhone and Macbook Air.
I can also mirror my iPhone screen to the AppleTV now too.
(mirroring only worked from my Macbook Air before)
That must be a new feature. Excellent !
I guess I should have tried that before, but maybe this will help someone
Happy Easter

Airplay Icon Disappears on iPhone

Step one: I updated my Apple TV software to the new update.
Step two: I updated my wife's iPhone 4 to the new software.
Step three: I updated my iPhone 4 to the new software.
Step four: I played with the new features, streamed a few songs and pictures to the Apple TV. Spent a few minutes lamenting the absence of streaming homemade videos...
Step five: Showed wife the features on HER phone. She navigated to a photo in her photos, pressed the Airplay icon.... Nothing happens. After a couple moments of nothing happening, we switch to a song...no icon. I pick up my phone to show her how mine works...no icon.
Any guesses? I have restarted the phones multiple times. Still not working.

Just to be clear you don't have to be on the same WiFi but *the same network (be it wired or wireless)*.
For example my iMac is wired to a router (so no WiFi) that is wired (bridged) to another router that serves as a WiFi access point as well, my Apple TV is on WiFi and my iPhone/iPad is on the same WiFi, too.
They can "talk" to each other without any issues because they are all on the same network, sharing the same IP pool via the same DHCP server.
Example:
1. My router's DHCP server is on and set to assign IP addresses between 192.168.0.100 and 192.168.0.150 to devices
2. The router's IP address (gateway address) is 192.168.0.1
3. Subnet mask is 255.255.255.0
As long as *ALL devices use these settings* it does not matter if they are wired or connected wirelessly.
I think it is important to understand this

HT204291 Airplay icon disappeared on my devices

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