HT204291 I am trying to play a movie from my ipone4s to my apple tv and I can get the audio but the picture will not play. What am I doing wrong?

I am trying to play a movie from my iphone4s to my television using apple tv. I can hear the audio. It the movie picture will not play

Welcome to the Apple Community.
Where's the movie from.

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I am trying to copy songs to an sd card for a digital photo frame. I changed my setting in iTunes to mp3 format before I downloaded the song but it didn't work. What am I doing wrong? Any suggestions? I would be very grateful!

I am trying to copy songs to an sd card for a digital photo frame. I changed my settings in iTunes to mp3 format before I downloaded them but it did not work. What am I doing wrong? When I play the sd card in my mac or on a lenovo laptop it works but not in the photo frame. I would be grateful for any ideas as to what I am doing wrong.

Unfortunately you've discovered too late how important it is to maintain an up-to-date backup of your iTunes library (and all other data of value). You could, before wiping the drive, have considered making use of a commercial data recovery service that could (albeit at considerable cost) have extracted your library from the hard disk, even if virus infected.
In the absence of that option, you will need to restore the content of your library from its original sources:
Depending on your location, you may be able to re-download any iTunes Store purchases that are still available on the Store
Likewise, most digital purchases from Amazon (including auto-rip copies of purchased CDs) should be available from the Amazon Cloud and via the Amazon Music application - the same may be true of other commercial sources for digital downloads
Content imported from your CDs will have to imported again
The specific situation that you describe regarding the music imported from your friend's external HDD suggests that either the source is badly organized and/or originates from a source other than iTunes (other media players may use alternative tags for information like artist, title, album, etc. that are not wholly consistent with how iTunes handle these). Without details of the issues you're seeing it is difficult to suggest a remedy other than going through the media album-by-album, track-by-track, and correcting the inconsistencies.
In the absence of a backup or access to the original library data there is no option other than painstakingly recreating your library as described above. As you do so, you'll now realize how important creating and maintaining backups are - in my case I have at all times three separate duplicates of my library, in two different locations, where none is ever more than a week old compared to the content of my master library.

HT204291 I have iOS 6.0 installed. Im trying to mirror a rented movie from ipad to TV via apple TV. I can hear the movie through TV but not picture (which is still on ipad)

I have iOS 6.0 installed. Im trying to mirror a rented movie from ipad to TV via apple TV. I can hear the movie through TV but not picture (which is still on ipad)

Restart you iPad http://support.apple.com/kb/HT1430
Restart your Apple TV http://support.apple.com/kb/HT3180
Make sure AirPlay Mirroring is enabled http://support.apple.com/kb/HT5209

I used a code i got with my moive to download the itunes version and i was watching the itunes extras, but now when i click on "play itunes extras" it plays the audio but the only thing it displays is the first frame (the movie is catching fire)

i used a code i got with my moive to download the itunes version and i was watching the itunes extras, but now when i click on "play itunes extras" it plays the audio but the only thing it displays is the first frame (the movie is catching fire) i deleted the movie and reinstalled from my icloud backup and it still does the same thing. The actual movie works fine, its just the itunes extras

Hi there MickeyDresaj,
You may find the troubleshooting steps in the article below helpful.
Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/ts1718
-Griff W.

Hi guys, I've been given some .mov files to use. When I play them I can hear the audio but the pictures are green. The client says they play for him. I am on mac 10.5.8 and FCP 6.0.6. Any clues as to why this is happening?

Hi guys,
I've been given some .mov files to use on FCP.
When I play them I can hear the audio but the pictures are green. The client says they play for him.
I am on mac 10.5.8 and FCP 6.0.6.
The files details are the same as a file that will play.
Apple Mpeg IMX 625/50
(50 Mbs)
720 x 576 millions
16-bit Integer (Little Edition)
I've been told this happened to somebody else last week, but didn't get a resaon why.
Any clues as to why this is happening? I suspect it's a codec issue of some sort
Cheers,
G

FC 6 supports 29.97 & 25 IMX frame rates but a third party plug-in is required:
http://manuals.info.apple.com/en_US/FCP6_HD_and_Broadcast_Formats.pdf
This plug-in costs $100
http://www.nanocosmos.de/v4/en/products/quicktimeIMX.html
This software is cheaper at $30 and will let you test drive it for free
http://www.pavtube.com/guide/working-with-xdcam-imx-media-in-fcp-avid-imovie-ppr o.html
There may be a free option available but I'm not aware of it.

I have downloaded a movie which has the extension .m4v. This will not play on my CD player and I can't find software to convert to a more universal DVD format. Can anyone help?

I have downloaded a movie which has the extension .m4v. This will not play on my DVD player and I can't find software to convert it to a more universal format. Can anyone help?

If you've bought a film from iTunes then you can only copy it to a DVD or CD for backup purposes, you won't be able to watch it on a stand-alone DVD player.

TS3297 Tried to copy a movie from my iTunes account to my iPhone and keep getting this message--. iTunes could not copy "L.A." to the iPhone "Michael's iPhone" because of a timeout occurred.

Tried to copy a movie from my iTunes account to my iPhone and keep getting this message……. iTunes could not copy "L.A." to the iPhone "Michael's iPhone" because of a timeout occurred.

I completely understand what is happening. I know that you are connected to the Internet. I made the suggestion because I have seen it work in similar circumstances. The Apple iTunes servers can be a bit fussy about things and sometimes rebooting the router clears up this miscommunication between iTunes and your network.
Have you tried signing into your account and then try to sync again. Go to Store>View Account. You will have to enter your password. Then try to sync again. Or try signing out completely in Store>Sign out. Quit iTunes, sign in again and then try to sync again.
Sometimes refreshing settings will help clear up weird problems.

Help! I thought I was pretty good setting up slide shows and adding music. I'm trying to make a new slide show from a great trip to New York. I can get theme music but no music at all from iTunes. Checking my older slide shows, which did play music!

Help! I thought I was pretty good setting up slide shows and adding music. I'm trying to make a new slide show from a great trip to New York. I can get theme music but no music at all from iTunes. Checking my older slide shows, which did play music, it's all gone!
Problem seems to have started after updating to Mavericks.
Is there a box I need to check/uncheck?
Any help very welcome!

Hopefully you've seen the post from Terence Devlin? I've pasted it below.
In iTunes go File -> Library -> Organise Library -> Reorganise Library.
Then quit and restart iPhoto.
Pity Apple didn't either warn us or set up a bug fix!

HT1420 My computer is authorized to play songs I have purchased, but songs still will not play. I tried to deauthorize and authorize again. I click on the song, I log in to authorize, Then it says "okay your computer is already authoized and still doesn't

My computer is authorized to play songs I have purchased, but songs still will not play. I tried to deauthorize and authorize again. I click on the song, I log in to authorize, Then it says "okay your computer is already authoized" So i click on the song, and it still doesn't play and keeps doing the same thing over and over again! I am getting so mad! Someone please help!

Click here and follow the instructions.
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I use my camera for video and photos. When I download my videos to my ipad1 using the camera connection kit, they will not play on my ipad. Is there a way I can get them to play?

I use my camera for video and photos. When I download my videos to my ipad1 using the camera connection kit, they will not play.
Does anyone know how I can make this work?

Yvonne-
I haven't tried videos on my camera yet. Do you use the Videos App to play them? I don't think they will play in the Photos App.
If yours are in a format that is not in Vazandrew's list, you may need to sync them to your computer and convert them to M4V or MP4 format. You can use a program like HandBrake to do the conversion. <HandBrake> Once converted, you can sync them back to the iPad and they should play.
This may not meet your needs, but the alternative appears to be getting a different camera. I don't know of another Video App that might work.
Fred

The "sign in" button does not appear and my library, account, etc. don't launch automatically upon launch. What am I doing wrong? Thanks for any help you can provide. (After two hours of trying to find a way to contact Apple on this issue, I gave up.)

Hi. I am really frustrated with Apple support. After two hours of trying to navigate their support site, I finally gave up. I really hope someone here will be kind enough to help me find a solution to my problem.
My iTunes always launched with my account, my library, etc. present. Now it launches in a generic form with none of my information present. It also has no "sign in" area so I can get to my data. I'm not sure what happened, can anyone help?
Thanks so much for any assistance you can offer.
Joe

I've not noticed this but haven't looked for it either - I suspect you are seeing 'normal' behaviour for AppleTV 2/3 - in other words it's ignoring the iTunes flags.
With AppleTV 1 I used to set playback start/end times using Get Info in iTunes for certain self-indulgent music videos I'd bought which had several minutes of 'acting dialogue' you'd only endure once - this allowedme to shuffle music videos with only the song part of the video being played not all the waffle before the song started. AppleTV 2 and 3 ignore this setting.
Also, with AppleTV1 if you unticked the check box next to stuff you never wanted to stream AppleTV would behave as expected and not display it at all - useful for preventing non-family friendly material from streaming in the first place or excluding seasonal material and do forth. AppleTV 2/3 completely ignore the checkboxes on iTunes ans stream everything though you can of course enable parental controls.
Hard to know if it's the AppleTV's ignoring the info or iTunes not sending it to them in the first place.
Either way send feedback to Apple here:
Apple - Apple TV - Feedback
They won't answer but it may get put on a 'to do' list if enough users complain.
I'm still waiting for AppleTV 2/3 to handle iTunes LP and iTunes Extras!
AC

TS1389 I downloaded album but one song will not play, repeatedly prompts to authorize computer. I did all four suggestions on help site for itunes, Nothing works.

I downloaded album but one song will not play, repeatedly prompts to authorize computer. I did all four suggestions on help site for itunes, Nothing works. I have read several posts, but many have problems with old purchases and new computers. This is a purchase I made today. I have tried deleting the SC file, and made all changes suggested by iTunes web site and other suggestions. Anybody have any suggestions I may have missed?

Your latest purchase could be corrupt...
Try this...
If you live in a Region that allows re-downloading Music...
Delete the Song(s) and re-download...
See Here > Download Past Purchases
http://support.apple.com/kb/HT2519
If not... Contact iTunes Customer Service
Apple Support iTunes Store Contact Us

Trying to connect my panasonic viera TV to my new Apple TV with a dynex 1080p hdmi cable but the hdmi option won't show up on my tv when I try to change the input.

Trying to connect my panasonic viera TV to my new Apple TV with a dynex 1080p hdmi cable but the hdmi option won't show up on my tv when I try to change the input. Any suggestions welcome!

Your profile claims Apple TV 2. 1080p is only available withe the Apple TV 3. Apple TV 2 is maxed out at 720p.
Hope that helps

I am trying to print redplum coupons and I can't, help. I have updated java, adobe flash, and made sure my printer was set on default. I am not sure what I am doing wrong. I have contacted redplum and no one will help.

I am trying to print redplum coupons and I can't, help. I have updated java, adobe flash, and made sure my printer was set on default. I am not sure what I am doing wrong. I have contacted redplum and no one will help.

No Apple response??? Redplum/Valassis will not help either. I searched, using the cups error message and though it is Unbuntu, same error so maybe useful...only problem: details would not display unless I join Unbuntu forum. What a pain to do anything with my Mac or find any help. I honestly regret buying this buggy OS.
Anyway, here is what I found, FYI:
http://ubuntuforums.org/showthread.php?t=483415
As the old saying goes: when in doubt, consult the manual. The problem appears to be that I added the printer using the KDE Add Printer Wizard. It was automatically given a "socket" URI instead of an "lpd" one. When I:
- altered the printer settings at http://localhost:631 (the CUPS admin page) as instructed in the manual for the printer, and
- copied the PPD file into a second place on the hard drive (as instructed on ubunutuforums, see the link above)
..everything started working.
It's still slower than windows, but I can live with that
Probably a simple fix. Change the socket I.P. to match the printer I.P. like this:
socket://192.168.1.86:9100. The thing I'm concerned with using socket:// is that AFAIK the printer I.P. must not change. In my case I'm able to assign a static I.P. address to the printer but it's something to consider.
I found that the only thing I needed to do was change socket to lpd (and remove :9100 off the end as well). See Solving Ubuntu printer broken pipe problem (DocuPrint C525A) . BTW thanks for steering me in the right direction - very grateful.
Solving Ubuntu printer “broken pipe” problem (DocuPrint C525A)
Posted on November 25, 2008
Are you having a problem with your printer under the latest versions of Ubuntu (perhaps it worked under an older version)? Are you able to print short documents, but not longer, or more graphics-intensive, documents? (e.g. the unfortunate people at http://ubuntuforums.org/showthread.php?t=625493). Do they sit there as Processing for ages and then switch to Held? If you have the same problem I had the solution I tried may work for you too. Firstly, check your cups error log:
sudo gedit /var/log/cups/error_log
If you see anything like the following, the solution may be simple:
[Job 201] Unable to write print data: Broken pipe
PID 13359 (/usr/lib/cups/backend/socket) stopped with status 1!
System > Administration > Printing and right click on your printer, selecting Properties. Settings > Device URI
If you see something like socket://your_printer_ip_address:9100 just change socket to lpd and remove the :9100 off the end. Then click on apply.
Apparently lpd is a more modern protocol which works with most printers whereas socket is more raw (and potentially faster but riskier in a network situation). Somewhere along the line, the default Ubuntu/Gnome setup for networked printers shifted from lpd to socket. Some primitive printers will have benefited whereas a larger number of more modern printers will have suffered.
Please correct me if I am wrong (which is highly possible) but the underlying problem could be that socket may make the printer wait a long time for a large file to be processed ready for printing. Some printers, such as the Fuji Xerox DocuPrint C525A, may drop the socket if things take too long to start coming through.
Changing timeout settings might work but lpd is better than socket so it is the preferred solution in any case.
If this works for you, please leave a comment to let others know (ideally with a description of the printer and Ubuntu version). Printer may be relevant if it doesn’t support the direct stream protocol properly. NB I may take a while to let your comment through because of the volume of spam. Sorry about that.
Finally, thanks to sphilli8 for the steer in the right direction at http://ubuntuforums.org/showthread.php?p=6245626.
http://ubuntuforums.org/showthread.php?t=483415

Just bought a brand new ipod nano and downloaded an audiobook borrowed from the local library. The book is there and playing but, I cannot hear anything. What am I doing wrong?

just bought a brand new ipod nano and downloaded an audiobook borrowed from the local library. The book is there and playing but, I cannot hear anything. What am I doing wrong?

Does the same file play normally in iTunes? Do other audiobooks play normally on the iPod?
How does "borrowing" work? Does it require use of another app, other than iTunes, to get it on the iPod?

HT204291 I am trying to play a movie from my ipone4s to my apple tv and I can get the audio but the picture will not play. What am I doing wrong?

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