HT204302 it keeps saying both my iphone and my itouch need to be updated o a new version but neither devices has available updates

My Ipod touch will not sync to my computer because the computrr says that it needs the version 6.3.1 and my i touch has 6.0 version an says that it is updated already ??

See Recover your iTunes library from your iPod or iOS device.
tt2

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Have not used Itunes in a while and I cant access Itunes Store with out downloaded new version but I keep getting error message with download. Can I just access the Istore without downloading new version?

Have not used Itunes in a while and I cant access Itunes Store with out downloaded new version but I keep getting error message with download. Can I just access the Istore without downloading new version?

downloaded new version but I keep getting error message with download.
What does the error message say, andrea? (Precise text, please.)

HT4943 I paid to subscribe to Ski Mag and Ski Racing but neither subscription has ever updated beyond the first issue. Subscription is active but there never is a new mag...

I paid to subscribe to Ski Mag and Ski Racing but neither subscription has ever updated beyond the first issue. Subscription is active but there never is a new mag...
They got the money but there is no monthly subscription and it says the subscription will expire in Feb!

Hello ISXDesign,
Thanks for the question, and welcome to Apple Support Communities. I understand that you are having issues redeeming a subscription that you have paid for. The best option will be to report an issue with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Thanks,
Matt M.

After downloading new version of Firefox 4 I am unable to use touch pad for scrolling. I have tried installing and uninstalling the new version but this problem has always been occuring.

after downloading new version of Firefox 4 I am unable to use touch pad for scrolling. I have tried installing and uninstalling the new version but this problem has always been occuring. I do not know how to fix this problem so I always return to the old version.

If you have problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the DMG file to the desktop
* Firefox 5.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Trash the current Firefox application to do a clean (re-)install
* Install the new version that you have downloaded
Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.
* http://kb.mozillazine.org/Profile_folder_-_Firefox

After updating to the new version of Firefox, then the Adobe update, when I startup firefox again it says that adobe needs my premision to do something then the GetPlus + (R) crashes. Why?

I just updated to the new version of Firefox, then updated the Adobe flash as suggested by Firefox, but when ever I open Firefox again it says Adobe needs my permission to do something then it says that the GetPlus + (R) has crashed and apparently Adobe never fully updates. Is this a huge problem? If so how do I fix it??
Thanks
== This happened ==
Every time Firefox opened
== I updated to the new Firefox, then updated the Adobe flash player as Firefox suggest.

Hi Charles,
You can just download the direct installer for Flash.
*Save this link to your computer: http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player.exe
*Close Firefox
*In Control Panel -> Programs and Features, uninstall any Adobe Download Manager, GetPlus, or similar entries.
*Also uninstall Flash.
*Then run the install_flash_player.exe you downloaded earlier.
That should get Flash working again (check that it is listed under Tools -> Add-ons -> Plugins)
See also [[Managing the Flash Plugin]]

I'm trying to use a file from TOPS TN online school and it keeps saying it dosent exist and i really need to get this done

I have done everything. I don't really know what else to do.

It's now not letting me download free apps now

TS1368 I do not WANT the latest version of iTunes. Was tricked into loading it a few weeks ago by updater. The new version (11) stinks! Has none of the menu options of the earlier version. So I uninstalled and re installed 10.6.3 but now it won't auth. Wh

I deleted the "new" library and repopulated the lists when re-installing. Even though I connect and the store comes up, and my login is correct, I get an error message every time. How do I reset it so it forgets all the errors and goes to the store to auth my purchases? I will not use the idiot-light version now offered for iPhone addicts. Help?
10.6 retail, Macbook 2,1 Plenty of ram and space.
Thanks

Apparently, security programs like Macafee and Norton view Itunes updates as new programs and block then from access. If you add Itunes to the list of exemptions, it solves the problem.

HT1222 When there is a browser update like this Safari 5.1.4, Is there an article that instructs one the ideal way to update to a newer version of a browser like this newer version of Safari? Is it best to close Safari and all other apps, restart...

When there is an update to a newer version of a browser like this update to Safari 5.1.4, is there an article that goes over the best way to update to a newer version of a browser that one knows of? Is it best to close all apps, install the update, turn the computer off, turn it on and hold down the shift key until the gear and progress bar are showing, when this is finished, do a restart of the computer. I hav always wondered the best way (if there is a best way) to update to a newer version of a browser so you avoid potential problems. Is there a Support Article that goes over installing and updating to a newer version of one's browser, in this case Safari?
Thanks.

The following may or may not apply to Lion:
Repairing permissions is important, and should always be carried out both before and after any software installation or update.
Go to Disk Utility (this is in your Utilities Folder in your Application folder) and click on the icon of your hard disk (not the one with all the numbers).
In First Aid, click on Repair Permissions.
This only takes a minute or two in Tiger, but much longer in Later versions of OS X.
Background information here:
http://support.apple.com/kb/HT1452?viewlocale=en_US
and here:
http://docs.info.apple.com/article.html?artnum=302672
An article on troubleshooting Permissions can be found here:
http://support.apple.com/kb/HT2963
By the way, you can ignore any messages about SUID or ACL file permissions, as explained here:
http://support.apple.com/kb/TS1448?
If you were having any serious problems with your Mac you might as well complete the exercise by repairing your hard disk as well. You cannot do this from the same start-up disk. Reboot from your install disk (holding down the C key). Once it opens, select your language, and then go to Disk Utility from the Utilities menu. Select your hard disk as before and click Repair.
Once that is complete reboot again from your usual start-up disk.
More useful reading here:
Resolve startup issues and perform disk maintenance with Disk Utility and fsck
http://support.apple.com/kb/TS1417?viewlocale=en_US
For a full description of how to resolve Disk, Permission and Cache Corruption, you should read this FAQ from the X Lab:
http://www.thexlab.com/faqs/repairprocess.html
Apple's advice on general maintenance:
http://support.apple.com/kb/HT1147?viewlocale=en_US

Hi, I need help and advice. Basically me and my ex partner both had iphones and synced it with the same computer under the same ID. We split i have a new laptop and now it keeps asking for the old ID or it'll erase my apps bought on theold account.

Hi, I need help and advice. Basically me and my ex partner both had iphones and synced it with the same computer under the same ID. We split up and now im trying to get all my apps and info onto my new laptop with a new account but it keeps asking me for the old apple ID which she is still using and she changed the password. i tried backing it up but still nohing. When i try to back up purchased items being apps etc its keeps asking for the old one. help

See Recover your iTunes library from your iPod or iOS device. But you'll still need the password.
Once you have the computer authorized to use the account she could change the password again to stop you buying apps on her card (assuming it's not on yours!). It would lock you out of upgrading them too but they should work unless she uses the deathorize all feature.
It depends on how amicable the split is...
tt2

When I open itunes it freezes for a few seconds then says iTunes stopped working and closes down. I have tried downloading the latest version, both repair and remove and it still keeps happening

When I open itunes it freezes for a few seconds then says iTunes stopped working and closes down. I have tried downloading the latest version, both repair and remove and it still keeps happening

Tried the un-install and getting the same problem although it takes a bit longer before it crashes this time. Checked the problem report and it looks the same as the previous reports.
Problem signature
Problem Event Name:          APPCRASH
Application Name:          iTunes.exe
Application Version:          10.2.1.1
Application Timestamp:          4d756476
Fault Module Name:          MediaToolbox.dll
Fault Module Version:          1.0.694.3
Fault Module Timestamp:          4d4d9a00
Exception Code:          c0000005
Exception Offset:          0034a672
OS Version:          6.0.6002.2.2.0.768.3
Locale ID:          2057
Additional Information 1:          fd00
Additional Information 2:          ea6f5fe8924aaa756324d57f87834160
Additional Information 3:          fd00
Additional Information 4:          ea6f5fe8924aaa756324d57f87834160

So when I plug my iPhone 3GS into my iMac, for music reasons, it says I have 123 songs. When I plug my iTouch into my iMac it says I have 565 songs on my iTouch. I have the same apple idea for both my iPhone and iTouch, how do I transfer my 565tomyiphone

So when I plug my iPhone 3GS into my iMac, for music reasons, it says I have 123 songs. When I plug my iTouch into my iMac it says I have 565 songs on my iTouch. I have the same apple idea for both my iPhone and iTouch, how do I transfer my 565 songs on my iTouch to my iPhone? PLEASE HELP!!!

When you connect your iPad or iPod to the Mac, click on the device name in iTunes - don't click on the arrow on the device. Then click on the Music tab in the main window pane. Now you should see 'Sync Music' and all your playlists, artists and albums. Here you mark the checkboxes for what should be synced.

HT5654 Im using windows 8 and it keeps saying cannot detect iphone. What do i do?

Im using windows 8 anf it keeps saying cannot detect iphone. What do i do?

Please go to www.getfirefox.com and download and install the latest update. Thank you!

My husband and I both have iphones and share the same apple id. Everything was working fine until I synced his phone which lost all his contacts and pictures and gave him my info. I then used verizon's contact retreival app and got his contacts back

My husband and I both have iphones and everything was ok until I synced his phone and lost all his contacts and pixs. I downloaded verizon's contact retreival app and got his contacts back but now his contacts keep overwriting mine. I can sync my phone and get my contacts back but within a few hours, his show up again. We use the same apple id for purchases. What can I do?

Are you sharing the same iCloud account (in Settings>iCloud)? And do you both have Contacts turned to On in Settings>iCloud?

My email recently changed and so I updated my Apple ID to reflect my new email, but my Icloud account still shows the old email as the username on both my Iphone and Ipad and for the life of me I can't figure out how to change or delete it.

My email recently changed and so I updated my Apple ID to reflect my new email, but my Icloud account still shows the old email as the username on both my Iphone and Ipad and for the life of me I can't figure out how to change or delete it. My password doesn't work with the old email address. When I look for my old email address in the Apple ID support area it says that the ID doesn't exist. Help!!!

You have to go to Settings>iCloud and tap Delete Account, then sign back in with your updated credentials. This deletes the account and your synced data from your device, but not from iCloud. Provided you are signing back into the same account and not changing to a different account, your data will be synced back to your device when you sign back in.

I upgraded both my iphone and mac os and I noticed that when listening to internet radio I only get 1 channel whereas before I was able to receive 2 channels. Any suggestions?

upgraded both my iphone and mac os and I noticed that when listening to internet radio I only get 1 channel whereas before I was able to receive 2 channels. Any suggestions?

I received my week 16 MBP yesterday morning. It has been perfect thus far. Quite the improvment over my old iBook. I do hear some noises rarely but not enough to make me think there is a problem, I believe they are just the standard purrs and ticks of a high-powered computer. It doesn't run hot. I'd say cool to rather warm if used heavily. I hope I have a problem free experiance. I would hate for this product to tarnish Apple's reputation, that would be unacceptable considering this product is amazing. I will say this; I called Applecare, more out of curiousity than anything else and told them that I had just purchased an MBP and, while mine was fine, I had heard allot of disturbing reports about noise and heat. I asked point blank if Apple was aware of any issues and if they where working to resolve it. The answer I got was surprisingly forward. I was informed that they were "VERY" aware and working to correct the issues. He then told me I was lucky to recieve one of the quiet MBPs. I hope they work it out soon.
MacBook Pro Mac OS X (10.4.6)

HT204302 it keeps saying both my iphone and my itouch need to be updated o a new version but neither devices has available updates

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