HT204306 so my screen is not working so i cant put in my passcode and the apple store said i need to do a reset to factory settings.. having trouble getting past my passcode
my screen stoped working and the apple tech said I need to restore, but I need to put in my passcode to do that. also tried recovery mode.
What happened when you tried Recovery Mode?
Similar Messages
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Last weekend I went to the Apple store to replace my phone because the WiFi on my phone is nonfunctional. I need to back up to iCloud before I can replace my phone because I have information on there that needs to be saved. The worker at the Apple store said that, since I cannot connect to WiFi, I needed to plug my phone into my computer in order to back up. I went into iTunes and turned iCloud on, but my phone still will not back up to iCloud. So, I need to know exactly how to back up my iPhone to iCloud without WiFi?
salayer wrote:
should I restore from an old icloud back up from last month and see if my wifi comes on then?
Unfortunately, you can't restore an iCloud backup without using wifi so that isn't an option. -
I bought a brand new Mac 27" desktop that came loaded with Adobe CS6. Everything worked like a charm until the hard drive, 1Tb, developed a bad sector and the Apple Store reinstalled a new one as I had extended warranty with them. They recycled the drive immediately (like a fool I didn't ask for it back to get the data off it.) But luckily I have all my data on CrashPlan. I downloaded it and it worked great except I downloaded it to the desktop and not the original location so it got squirrely. I also have an external 1.5Tb drive that I wanted to make bootable so I installed Mavericks 10.9.3 . I then went ahead and installed it on the newly installed drive too.
I think that because I have a new drive Adobe thinks I have a news computer. I bought the 27" Mac brand new from Ebay and it came loaded with software, including CS6. I have a serial number for CS6 but Adobe said it wasn't valid. (I have owned CS2, CS4 and now CS6 which came preloaded onto the Mac by the seller who told me that the software was registered to the Mac???
I am going to re-download the backup but this time to the original location (I still don't think it will work with Adobe. What can I do about this?
iMac 27-inch, Late 2012
Processor 3.2 GHz Intel Core i5
Memory 32 GB 1600 MHz DDR3
Graphics NVIDIA GeForce GTX 675MX 1024 MB
Software OS X 10.9.3 (13D65)@You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/ -
Recently the sound on my Iphone 4 for texts, and email alerts started working intermittently. I have upgraded to the latest software and the Apple store even replaced the phone but safe issues
For each mail account, along with designating a primary SMTP server, you should be able to just turn off any and all other SMTP servers you have listed. In that case, if there is a problem with comcast, the message send should just fail.
Also make sure your comcast smtp settings are correct (port, likely 587 but might be something else for comcast, whether you should be suing SSL or not, do you need authentication or not).
You might find the comcast forums useful for getting the settings right - I found this:
http://forums.comcast.com/t5/E-Mail-and-Xfinity-Connect-Help/iphone-email/m-p/66 1151?view=by_date_ascending#M131151
The second poster notes, SSL should be on, authentication should be "password" and you should be using port 995 -
Hello, into my ipod there got some water and it doesnt work. Is that possible to repair it in the apple store? Thanks!!!
Apple will not repair your iPod, instead they will exchange itfor a refurbished one for a fixed about. The price is listed here:
Apple - Support - iPod - Repair pricing -
how do you unlock your ipod..we have tried different passcodes and now is is saying to plug into itunes...guy at the apple store said to plug into itunes too...
we have done this and still nothing....thanks still wont unlock..Do as the manuals says to do and restore the ipod.
If you are unable:
iOS: Unable to update or restore -
i just bought a ipod on ebay and seller does not know passcode if i go to the apple store can they fix my problem?
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Forgot passcode or device disabled
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.
The previous owner still has to remove the device from their account in order for you to activate the iPod. -
I heard about all the problems with the new iOs 7 update but also heard Apple would force me to do it. I tried to update but didn't have enough space. Had to delete ALOT of my apps and still not enough space. Phone was working perfectly fine and message pops up that "I will not have any service until I restore to iTunes. I plug into laptop to restore and it forces me to update to iOs7. Takes 3 hours. It updates but phone doesn't restore. Have tried all the troubleshooting tips:reset to factory settings, recover etc. Got a new SIM card because it said I don't have one but I do. Apple support wouldn't help me because I was out of warranty, and said I would have to pay. Went to the Apple store and they couldn't fix it and said "it's a hardware issue" that will cost me $170.00+. I FIRMLY BELIEVE THAT THE NEW iO7 FRIED MY PHONE'S HARDWARE. The phone is on the HELLO stage and keeps searching but will not activate to server- it's temporarily unavailable. Have tried multiple times.I have a 3 year contract with Rogers and the phone is less than 2 years old. Apple needs to take responsibility for crashing my phone. I NEED A FREE NEW PHONE!!!
Restore it to factory settings, then set it up from your back up. Did this last year when I got my new iPod, and it worked. I have no idea why syncing OTA can sometimes glitch, but hopefully this will help.
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Can someone please help me Apple tv is not working. There is no signal, i trIed pressing the left and right button and used different hdmi input unplugged the device still not working. I just purchased it maybe 3-4 months ago
You might want to try asking in the correct forum. This forum is for iPhones being used in an enterprise environment.
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I'm not able to pair my iPad via Bluetooth with my Logitech mini-Boombox. I recently brought my iPad to the Apple Store for an unrelated problem, and they replaced it with a new device. The old device had no problem pairing with any of my Bluetooth devices. I'm only haveing the problem with my new device. I was able to pair it with my Apple wireless keyboard, but not the mini-Boombox. I think I've done everything that I've read in other forum posts: I've toggled the Bluetooth setting on and off; I've reset the iPad a couple times; I've turned off and on the mini-Boombox; I've recharged the mini-Boombox. What am I missing here, and how can I fix this?
Hi ecb1999,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
iOS: How to troubleshoot Bluetooth connections
http://support.apple.com/kb/TS4562
Cheers,
- Judy -
I bought the Garmin app for $50 as the maps on my garmin in my car are not current. I thought this would avoid the need to travel with 2 devices. However, the maps are hopelessly out of date for where I live with roads and roundabouts that have been there for more than a year not on the maps. I went to the apple store to ask them what to do. they said contact Garmin. I did and they said it was only apple who could give me the refund. So I found the receipt and clicked on "do you have a problem with this app" and was redirected to Garmin. I called them( I was on hold a long time) and they said I would need to get the refund from apple.... but I can't find a way to do this. If the app had been 99 cents that would have been OK.. I've bought a few duds , but $49.99!!!
How can I get to contact apple store/ App store directly to get the refund.. this has been going on for weeks with me getting the run around from Garmin and apple. PS don't buy this app!!!!Garmin is sending you to Apple because it is Apple that would have to give you a refund as the actual point of sale. However, Apple states all sales are final.
Apple is sending you to Garmin because it is Garmin's fault their maps are out of date and Apple doesn't write the software. They may not even be looking that deeply and simply perceiving it as a programming "bug" it is up to Garmin to solve.
Who know whose fault it is that Garmin isn't getting up to date data to put in their maps.
Ultimately I think you stand the best chance in getting a refund from Apple though it isn't guaranteed. Apple is the cashier. You just have to convince them this isn't just a line of code omitted from an application and isn't something that will be soon corrected by Garmin. Make it clear it isn't a problem with the application running on your device, it is a problem with the data it contains. Either that or you have to hope Garmin will feel so bad about it they will delve down into their slush fund and send you a refund. -
I am currently running OS X Yosemite on my MAC. I cannot download iPhoto 9.0 as it is unavailable in the app store. I need it before I can download iPhoto 9.0.1
iPhoto 8.1.2.
OS X 10.10.2 is correct.
Your only options are to:
1 - upgrade to 10.10.3 and Photos 1.0
or
2 - purchase a copy of the iLife 11 disk from an online retailer like Amazon.com , install iPhoto 9.0 and upgrade it to 9.4.3 via these updaters:
update to iPhoto 9.2.1
update to iPhoto 9.3
update to iPhoto 9.3.2
update to iPhoto 9.4
and finally to iPhoto 9.4.3
From there you may be able to get iPhoto 9.6.1 from the App Store but not sure. -
The touch screen is not working on my iPhone 5c. I cannot unlock the screen
The touch screen on my iPhone 5c is not working I cannot even unlock my phone
A reset may help. Tap and hold the Home button and the On/Off buttons for approximately 10-15 seconds, until the Apple logo reappears. When the logo appears, release both buttons.
No content is affected by this procedure. -
the Print Mode has a line through it and says it has not been updated.
How do I even install new printer software,I went throught the install process but for what ever reason it is still not working.
Aloha
DavidPlease look at Reset Printing System feature
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My IPhone broke yet again due to "known issues", so I am back to an android. But, I cannot text anyone who has an IPhone, had this issue previously and Apple nor my carrier helped out. I have removed my number on Apple.com, as told by my carrier which doesn't help. Also, the IPhone did a factory reset by itself and cannot get past the plug in with itunes screen, and the phone will not stay on when plug it into a computer.
You need to immediately change the password for the Apple ID, for starters. If have iCloud and Find My iphone enabled on the device you can remotely wipe the device. If you do not then there is nothing you can do except change the password for the account.
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