HT204347 I have a grey screen anc cannot locate the serial number

THE macbook pro quit suddenly and will not start.

There are other ways to find the serial number >  How to find the serial number of your Apple hardware product
Try here >  Troubleshooting: My computer won't turn on

Similar Messages

  • I cannot locate the Serial Number of the item I purchased and am having difficulty installing on my computer

    I cannot locate the Serial Number of the item I purchased and am having difficulty installing on my computer

    Hi,
    If you have purchased multiple license, please go to About_LWS to know how to Retrieve Serial Number.
    Thanks,
    Saurabh Rai

  • I cannot locate the serial number to register elements 12

    I purchased it as best buy - the stickers are on the back do not come off...the number on the back of the dvd box is invalid as well...

    This may help you locate it - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.
    Cheers,
    Neale
    Insanity is hereditary, you get it from your children
    If this post or another user's post resolves the original issue, please mark the posts as correct and/or helpful accordingly. This helps other users with similar trouble get answers to their questions quicker. Thanks.

  • I have purchased Adobe Acrobat XI Pro.  I have a serial number (removed by host)  I purchased this product after the free test period had expired.  Now I cannot enter the serial number into the website because it says that the product is not

    I have purchased Adobe Acrobat XI Pro. I purchased it after the free test period had expired.  In the drop down menue on the website XI Pro is not listed so I cannot enter the serial number [removed by host].  So I cannot use the program.  John Steele.  [personal information removed by host]  Thank you

    @Bill, I removed your post, since its subject now contained the serial number which I could not remove.
    Bill’s original reply: I cannot edit your post. Please remove the S/N ASAP. You should never post S/Ns.
    I will add to Bill’s reply and add that you should not post your phone numbers or other personal information on the internet.

  • I won Lightroom 1.0 a few years ago at an Adobe clinic in Fremont. I have since misplaced the original disk and cannot get the program to open. It wants a serial number and I don't have one. How can I get the serial number so I can use the software?

    I won Lightroom 1.0 as a door prize a few years ago at an Adobe clinic in Fremont. I have since misplaced the original disk and cannot get the program to open. It wants a serial number and I don't have one. How can I get the serial number so I can use the software?

    Thanks for replying, Jim. I wasn't planning to use it for raw images. I shoot film, black and white, and have many negatives I want to print. I am unfamiliar with the upgrades in Lightroom. I wasn't unhappy with the version I have. It was useful for my purposes.
    Because it was a few years ago, I don't remember if I registered the product. I was able to login to my account. But could not find a path to communicate with Adobe. I will keep trying.
    Ken

  • I did not keep the email with my registration for the free trial so I do not have a serial number as I have no products due to the fact that my trial has expired but I would now like to purchase a product and I cannot skip the serial number request.

    I did not keep the email with my registration for the free trial so I do not have a serial number as I have no products due to the fact that my trial has expired but I would now like to purchase a product and I cannot skip the serial number request in order to buy the product it's so irritating I'm about to just do a different product altogether... anyone know how to get or bypass the serial number request?

    You must first make the purchase, then you will receive the serial number you are asking about.  YOu do not acquire the serial number thru the software.  You acquire it thru the purchase, possibly via a follow-up confirmation  email.

  • I cannot retrieve the serial number of the product i have purchased and installed once on my PC

    i cannot retrieve the serial number of the product i have purchased and installed once on my PC?!!!
    and there is no way to connect to anyone to get it.

    Hi,
    If you have purchased multiple license, please go to About_LWS to know how to Retrieve Serial Number.
    Thanks,
    Saurabh Rai

  • I have bought elements 13 from amazon and cannot find the serial number anywhere?  It appears you needa 24 digit number

    I have bought photoshop elements 13 from Amazon and can not find the serial number anywhere?  It appears that it needs to be a 24 digit number.  Can any one help?

    To locate the serial number:
    http://helpx.adobe.com/x-productkb/global/find-serial-number.html
    Redemption Code Help
    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

  • Originally purchased the downloadable version of adobe PS elements 12. My computer crashed and they sent me the cd version for a macbook. I cannot find the serial number in the packaging.

    Hello, I purchased PS elements 12 for a windows pc. This pc died and I had to buy a new computer, I got a Macbook air, and since I had just downloaded PS elements 12 adobe was nice enough to send me the cd version for a mac in the mail. I did not have a cd drive at the time so I've taken a few months to get around to installing it. I am attempting to now but I cannot locate the serial numbers. Also I purchased the original and the second set through the official adobe website, not through a different retailer.
    Thanks for the help!

    use your orignal serial number.

  • I cannot validate the serial number and I tried several things like shut down firewall, change hosts (cannot change it by the way the computer won't let me), etc.

    I cannot validate the serial number on premiere elements and photoshop elements. Stil saying that i do not have any connection with the internet. I already tried to contact the adobe chat. They did help me, but what they say did not work.
    They said that I had to contact helpdeks, but they would not help me. I had to go to the chat again. The chat does not work.
    I also tried al of the things that is mentioned on this site https://helpx.adobe.com/nl/x-productkb/policy-pricing/activation-deactivation-products.htm l.
    Can someone help me, because I don't know what to do know.

    Celina
    Did you purchase Premiere Elements 13 from Adobe direct? If so, you can get your money back within 30 days of purchase.
    I can post an Adobe Chat Orders link for that if necessary.
    Did Adobe Chat or any of its representatives offer to do a remote control of computer troubleshooting to get to the core of your
    problem? We in this user to user forum cannot do that, Adobe Chat might. But, again, we are not Adobe.
    Do you have a computer shop or an associate with computer software knowledge who can assist you on this matter?
    Excuse the question, but I do not want to take anything for granted. Are you sure that you have the right serial number and are
    entering it correctly
    xxxx-xxxx-xxxx-xxxx-xxxx-xxx
    http://helpx.adobe.com/x-productkb/global/find-serial-number.html
    Just to summarize...
    a. In the hosts file....you saw nothing but the default entries
    b. You download and installed the Adobe Application Manager and that did not solve the problem
    c. You renamed the SLCache and SLStore Folders and that did not help
    But, can you disable the antivirus and firewall(s) to see if resolves the issue in anyway?
    What antivirus program does your computer use?
    ATR

  • I downloaded Adobe lightroom 4 and I cannot find the serial number. Does anybody know where I can find this serial number?

    I downloaded Adobe lightroom 4 and cannot find the serial number. Does anyone know where I can find the serial number?

    Perhaps you should ACTUALLY READ THE LINK VARJAK POSTED!!!
    gregbartgis wrote:
       I also downloaded LR4. It was a paid app - $79.99. I wasn't assigned a serial number
    Correct.
    Mac app store software does not contain serial numbers since they are linked to your AppleID.
    which means I can't upgrade to LR5 through Adobe.
    Yes, you can.
    Purchase the upgrade.
    When when you run the LR5 installer it will see you have the Mac app store version and it will get a serial number from Adobe to use for LR5.
    Very helpful - if there were a serial number!!!!
    There will be a serial number WHEN YOU RUN THE INSTALLER!
    It will get one from Adobe.
    You're welcome!

  • Iphone disabled, i cannot access the serial number to get support , how do i unlock with  no service provider?

    iphone disabled, i cannot access the serial number to get support , how do i unlock with  no service provider?
    i just got my iphone i set it up with icloud but didnt sync with itunes yet, i dont have a service provider yet either but i have been locked out for foregetting my passcode which i now remember ...... also i have tried calling apple support but get a busy signal after going through prompts.........PLEASE HELP

    http://support.apple.com/kb/ht1212

  • I am trying to reinstall Logic Studio 7 and I cannot find the serial number. It's suppose to be in one of the installation booklets. I'm not sure which one. Could you help me?

    I am trying to reinstall Logic Studio that i bought back in 2008, and I cannot find the serial number. I think I barely remember running into this problem before with this application. When i use the installation disc it tells me that the serial number is located in one of the installation booklets, and it doesn't explain to me which one. Can you help me?
    Thank You!
    Steven harris!
    <Email Edited by Host>

    Hello Steven,
    Check out this article:
    Logic Studio: Locating the Support ID and Serial Number
    http://support.apple.com/kb/HT3416
    You can find the Logic Studio Support ID on the front of the Installing Your Software booklet included in the software box.
    The front of the Logic Studio Installing Your Software booklet:
    All the very best,
    Sterling

  • I cannot find the serial number in my macbook.

    I cannot find the serial number in my macbook. I had check it already . But it had written  System Serial in the Serial number bar . I also put out the battery . I can see the label , but the i can not see clearly. Many of numbers are missing. Please Help. How can i find the serial number?
    My bOx and my recipet are missed already.Please help. I cannot log in the facetime and message .....
    I am using macbook pro 2008 C2D 2.5GHz

    Open About This Mac and click on the OS X version number, it will change to (first) the build number and (second) the machine serial number.

  • I bought photoshop elements 13 at Costco for my Mac i cannot find the serial number anywhere on the box

    i bought photoshop elements 13 at Costco for my Mac i cannot find the serial number anywhere on the box

    You do not find a serial number ON the box where anyone may see the number
    Photoshop Elements is not part of the Cloud, I will move this to that forum
    Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements
    Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
    Find serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html
    Select a topic, then click I STILL NEED HELP to activate Photoshop Elements Online chat
    -http://helpx.adobe.com/contact.html?product=photoshop-elements or
    http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html

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