HT204364 Help on Ordering Photo Book

I submitted a 62 page photo book for publication and after paying and, thereafter, gathering done, the order seems to get stuck in download at about the 1/2 way mark (according to Apple's completion bar graph; I know not necessarily accurate). Left it going 2x overnight and still stuck in the morning. Checked for updates to software. Turned compueter off and tried again. My internet speed is good. I have ordered photo books in past and orders were completed without a problem. Thoughts?
By the way, it seems ridiculous that I can't ask Apple these questions for free when I am spending money to purchase products from them (I have three books for holidays lined up). Is there a way when the problem is a purchase problem and not a computer problem?

Here are a some other tricks that helped users get their books ordered. Maybe one will work for you:
First:
crowland1066
Re: book upload fails
Nov 30, 2013 3:02 PM (in response to pablo123)
Just got off the phone with apple support. If the photo book completes the assembly process but fails during the upload process the problem is in their overloaded servers.They just started a free shipping promotion for the holidays which has increased the traffic dramatically. I bought a calendar a week ago and it went right through. I'm going to try again during less peak times.
Next:
Here's a fix that worked for some users:
Make sure this checkbox is checked in the System/Sharing preference pane:
If it is, uncheck it and then recheck and try ordering again.
And lastly:
Quit iPhoto.
From the Finder menu bar, choose Go > Utilities to access your Utilities folder (or press Shift-Command-U).
In your Utilities folder, open Keychain Access.
Find the "NetServices" entry in your Keychain Access window.
Select the "NetServices" entry and press the delete key.
Reopen iPhoto and attempt to place your order again.
You should be prompted to enter your account information if you deleted the Keychain entry successfully.
After entering your account information, you should be able to complete your order.
Happy Holidays

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I have a 10.8.5 and need iphoto 9.whatever to order photo books but can't upgrade iphoto or the os unless I get a new computer is there a work around?

I have a 10.8.5 and need iphoto 9.whatever to order photo books but can't upgrade iphoto or the os unless I get a new computer is there a work around?
Thanks John
<Email Edited By Host>

Mac OS X does not offer a Clean install option. If by clean install you mean erasing the system, that is not recommended unless:
1. You bought a used/refurbished Mac and there is software on it without any accompanying discs, and it is older than July 20, 2011 in model release:
https://discussions.apple.com/docs/DOC-6413
Or if it is at or newer, then erase it if it has applications installed that would not have been prebundled with it and you have no CDs for those applications.
You don't want someone else's software keys, or accounts, or to be running unlicensed software. At and newer Macs offer a built-in internet restore for their software with a command-R boot that lets you erase the system with Disk Utility, and then install from the internet the latest operating system.
2. You have a hardware issue and want to eliminate possible software issues as the cause when troubleshooting a problem all at once.
Issues affecting a new install have to be isolated before you attempt it. Unless you know it is software or hardware, erasing may only mask other problems.

Text disappears when previewing/ordering photo books - help!

I've made a photo book in iPhoto but when I try to preview it or convert to a pdf it gives me an error message and then creates the book without any text. I'm afraid to order it in case the problem appears in the final edition - the text is very important. Any ideas how to solve the problem?
I've ordered several photo books in the past and never had this problem.

Sorry to string out this thread but I have the answer. Apple provided me this information and it works. hope it helps your problem, too:
1) Open iPhoto.
2) Select the book from the Source list on the left.
3) Choose Print from the File menu.
4) Click the Preview button on the bottom left. This will create a portable document format (PDF) file and display the file using the Preview application.
5) Verify that the text is displayed.
6) If the text is displayed correctly, and if you are satisfied with the book, close the PDF file, return to iPhoto, and click the Buy Book button. You may skip the rest of these steps.
7) If the text is not displayed, close the PDF file and quit iPhoto.
8) While in the Finder, choose Home from the Go menu. Open the Library folder, then open the Preferences folder. Locate the file called "com.apple.iphoto.plist" and drag it to the desktop. This will reset the iPhoto preferences to the default settings.
(Please note that if the Library is located on a separate partition or hard disk, you may need to point iPhoto to the Library location when you reopen iPhoto. You can do this by holding Option while opening iPhoto.)
9) Reopen iPhoto and preview the book using steps 2 through 5 above. If you are satisfied with the book, close the PDF file, return to iPhoto, and click the Buy Book button. Then drag com.apple.iphoto.plist to the trash, as it may have been causing the issue.

Unsupported Location (Ordering Photo Book in iPhoto iOS)

Anyone know why I cannot order a photo book through the latest version of iPhoto (v2.0) for iOS on my iPad 3?. Is the service not live yet?
When I try to input my address it tells me I am in an Unsupported Location and deliveries cannot be made to this location. I do not live in a location where deliveries cannot be made, I order regularly from Amazon and get my stuff next day.
When I click 'Learn More' at the message prompt it tells me that it is not available at the moment.
I have set the Store location to my country in the options.
What am I doing wrong?, please help.
Thanks
Allyn

What Print Product Store did you select in iPhoto's options?
Is you address consistant with the Store you selected?
OT

HELP WITH ORDERING A BOOK

I've been using iPhoto successfully for a while, and like making and ordering books.
My MacBook had a problem and the IT Manager sorted it - but everything was re-installed.
All is fine, but I'm trying to order a book, and when I click on the BUY button, nothing happens.
I've checked Preferences, registered on my account etc. I have no idea how to connect my book to the ordering facility. My internet connection is working.
Any ideas?

Welcome to the Apple Discussions.
registered on my account etc.
Does that mean you went online and re-entered all of your Apple account information?
First try deleting the iPhoto preference file, com.apple.iPhoto.plist, that resides in your User/Library/Preferences folder, launch iPhoto, reset its preferences and try again.
If that doesn't help, log into another account on your MBP, create a test library if there is no library there, create a quick test book and try the Buy button. You can abort the purchase process if the Buy button is working.
If the Buy button doesn't work in the other account a reinstall of iPhoto is warranted. To do so you'll have to delete the current iPhoto application and all files with "iPhoto" in the file name that reside in the HD/Library/Receipts folder. Now reinstall iPhoto from the disk it came on, apply the latest updater and try again.
TIP: For insurance against the iPhoto database corruption that many users have experienced I recommend making a backup copy of the Library6.iPhoto (iPhoto.Library for iPhoto 5 and earlier versions) database file and keep it current. If problems crop up where iPhoto suddenly can't see any photos or thinks there are no photos in the library, replacing the working Library6.iPhoto file with the backup will often get the library back. By keeping it current I mean backup after each import and/or any serious editing or work on books, slideshows, calendars, cards, etc. That insures that if a problem pops up and you do need to replace the database file, you'll retain all those efforts. It doesn't take long to make the backup and it's good insurance.
I've created an Automator workflow application (requires Tiger or later), iPhoto dB File Backup, that will copy the selected Library6.iPhoto file from your iPhoto Library folder to the Pictures folder, replacing any previous version of it. There are versions that are compatible with iPhoto 5, 6, 7 and 8 libraries and Tiger and Leopard. Just put the application in the Dock and click on it whenever you want to backup the dB file. iPhoto does not have to be closed to run the application, just idle. You can download it at Toad's Cellar. Be sure to read the Read Me pdf file.
NOTE: The new rebuild option in iPhoto 09 (v. 8.0.2), Rebuild the iPhoto Library Database from automatic backup" makes this tip obsolete.

Phone number not accepted when ordering photo book

Hello
I'm trying to order a photo book but I keep getting an error message saying my phone number is not correct and should be in the following lay-out " 0000 AA".
Others in this community already suggested that I should login to my account and re-enter all information. I did... without any result.
Can anybody help?
Mark

If you have re-entered (not just verified) all of your information in your Apple store account and have one click ordering is on then the next step is to contact Apple
LN

Can't order photo book or connect to app store

I can't connect to the app store or order a photo book. took my computer to the see an apple genius today - they reset to factory settings and had me re-install my backed up applications from time capsule. still not working

Two things to try - to to the Apple store and re-enter all of your informatin into your account (do not just verify - re-enter) and be sure one click buying is on
A good general step for strange issues is to renew the iPhoto preference file - quit iPhoto and go to "your user name" ==> library ==> preferences ==> com.apple.iPhoto.plist and trash it - launch iPhoto which creates a fresh new default preference file and reset any personal preferences you have changed and if you have moved the iPhoto library repoint to it. This may help
This does not affect your photos or any database information (keywords, faces, places, ratings, etc) in any way - they are stored in the iPhoto library - the iPhoto preference file simply controls how iPhoto works - which is why renewing it is a good first step.
LN

Ordering photo books

I'm interested in upgrading to iPhoto11, mainly for the ability to create and print photo books, calendars, etc. Does anyone know who handles the printing? In other words, how is using iPhoto any different from creating a photo book on Shutterfly's site, or Kodak gallery's site, etc?
Thanks for your help.
Shelly

No - I think Kodak does but that is not information Apple shares -- and it might be different tomorrow
As to how it is different - it is Apple, not ShutterFly or Kodak Gallery - you should use the one that fits your need the best and is the easiest for you to use
LN

Create / order photo books

Just received my photo book from Mpix. Looks fantastic. Sure would be a
lot easier if I could create and order these photo books from within LR
(similar to creating a web gallery) without having to export and use another
application. I look forward to the eminent release of the LR SDK so that LR
can be extended with this and many other useful enhancements.
Best,
Christopher

> Am I missing something here?
Yes, I think so. You claim every print company has it's own requirements.
I do not disagree. That's why the SDK is needed, so that each print company
may supply their own LR plugin. To create my Mpix photo book, I downloaded
the Mpix photo book application and used that. After the LR SDK is
released, rather than use company-specific applications, companies will have
the opportunity to develop company-specific plugins, thus allowing us to
work within LR.
Think about the vast number plugins for AE and Photoshop. Many of them are
fanctastic, and seemlessly extend the AE / Photoshop architectures. That is
why I eagerly await the release of the LR SDK. It will allow third-party
developers to extend the LR architecture, and each of us can pick and choose
which extensions / plugins we want to use.
Best,
Christopher

Re-order photo books

Does anyone know if there is a way to re-order additional copies of an apple photo book from my apple store account so I don't have to upload the file from aperture again?

Is there an answer to this? When I order photobooks (from other services, e.g.), I tend to order only one to see if it looks good in real life -- and then order more later. Is that possible with Aperture and Apple?

Re order photo book

Can I re-order another Photo book via either iPhoto or Apple.com?
Someone I showed it to likes it and wants to order another for himself.
I looked through iPhoto and cannot find the book I created. I'm hoping it's somewhere else.

For future books I suggest you create a separate library just for the book. That way you can archive the book via its library for future ordering.
iPhoto Library Manager can be used to copy albums of photos from your working library to the book library.
OT

Problem ordering photo books and calanders???

every time i try setting up an i photo account to order a book or calendar it doesn�t let me go past the 3rd step. the step after i enter my credit card info. Error comes up saying it won't let me conect and to check my network conection??? I have internet conection and tried to set up at 3 different locations...
Anyone one know the problem????
Thanks
<edited by host>

I have been trying to upload my calendar since last week - I've tried so many times that my credit card company blocked by account because Apple received so many authorizations on my account. I got my credit card unblocked - I had AT&T check my internet service - I reviewed each and every page, each and every photo, reduced all file sizes, and even tried a different layout and I cannot get the calendar to upload......I get to about 5 mb of my 24 mb calendar and it says to retry. It mentions an error with uploading a photo once in awhile, but I cannot find what it would be and I even deleted each unused photo from the calendar's library. I printed each layout to a pdf files so that I have a backup and I guess I may end up at Kinko's. I have NEVER had these problems in past years and as the Dec. 18th deadline approaches, I'm totally stressed with this project because I had planned to change birthday/anniv entries and do at least 3 more calendars!! ANY suggestions would be much appreciated!!
sighing in Michigan.......

Can I order photo books or prints for shipping to Canada?

Will the iPhoto photo book and prints deliver to Canada? Is there an extra cost for shipping?

I think Skizcanada is asking if you can order the new iPhoto books from iPhoto for iOS. This new feature only became available yesterday. The Canadian iTunes (web) store indicates that the book feature is available. (Not sure if this link is going to stick.)
https://itunes.apple.com/ca/app/iphoto/id497786065?mt=8
-Doug

Ordering photo book

I am wanting to order a photo book from iphoto. I am not living in one of the supported countries. Does anyone know when or if this service will become available in Australia? Thanks.

Apple prints up to 100 pages. there is a warning i you try to add more.
if you want/need another size, choose "print book"... there you willget a dialog box with options to export the book in PDF, JPG or other form.
but some layout will be lost: full bleed double page spreads can only be exported in the PDF that goes to APPLE....
lastly, using standard sizes, even if you don't want to have the book ordered, following the procedure (almost) to the end allows you to review a PDF of exactly the potential apple book. You can then keep the PDF and abort the order. this will get you the full bleed doubles...
cheers
mp

Ordering Photo Books in Australia with iPhoto 5

We've just spend ages building a photo book using iPhoto 5.0.4 in Australia. We couldn't actually place the order though. After a call to Apple support in Australia, we have discovered that you can only order a photo book from iPhoto in Australia using iPhoto 6 & upwards...

The Apple Australia web site says you can:
http://www.apple.com/au/ilife/iphoto/print-products.html
I'd suggest you ask for further assistance in the iPhoto forum. This forum is for old, pre-G3 Apple hardware and hence not the place where you'll be most likely to get useful advice.
Regards.

HT204364 Help on Ordering Photo Book

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