HT204365 I have many PDFs in my iBooks , but I cannot transfer them out or email them? I'm trying to view them in a PDF reader but its as if these docs are permanently stuck in there even though everything is stored in iCloud. I can't figure this out.

My PDFs stored in iBooks cannot be transferred out reviewed by other apps this is very frustrating because I have many manuals documents and check list all in iBooks but it seems that once you choose to "open in iBooks" this document is now stuck trapped inside here and I am unable to view any of these PDFs with a more dance PDFReader.
Yes I'm enabled iCloud on both my PDFReader's and in my iPad for my documents. I can't even select one of my PDFs to transfer into my dropbox or another cloud storage device so again these documents which I've collected over the last few months or now trapped in this horrible PDF reading program.

When I open emails with PDFs I click on the attachment (doing this all on my iPad) it gives me the option to "open in iBooks", I accept then after that the document is sucked into my iPad but I can't do anything with the PDF after that. Where is the actual file on my iPad? Why can't I email or send these PDFs to my cloud (Dropbox)?
It's like once they go into iBooks they're stuck forever.

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My iphone keeps switiching off even though it has plenty of battery, how can i fix this?

My iphone turns off and shows the 'no battery' image every time even though it has plenty of battery sometimes it even has 100%. If i take this to the apple store will they charge me to get it fixed?

Update to iOS 7.1.1. Then bring it to an Apple Store if it isn't fixed.

I have a report from WhatisHang which (in theory) tells my why my firefox constantly hangs up. But I need someone who can help figure this out.

I hope this section will work, i couldnt find a place for Hang ups, and this problem doesnt usually cause a full crash, which is why it was hard to figure it out.
I finally used the program WhatisHang to try to get an idea of what is causing the seemingly random hanging, but have been unable to find anyone who can help me with it.
I have posted the Troubleshooting Information, though i dont think it would be of much help.
I have the report available but dont know where i can post it.

I must admit I seem possibly to be suffering from hangs also, although as I am often not in a hurry when using firefox on this machine it has little impact. I am using a legacy computer and tend to blame this on the computer or maybe background tasks such as from security software or indexing.
'''Do you still get the hangs in safe mode with all''' (or maybe all but one essential plugin if you think a plugin is involved in the hangs) '''plugins disabled ?
Have you tried to rule out
* background tasks are the problem, (at least monitor what else is running using Task Manager or sysinternals process explorer)
* [[is my firefox problem a result of malware|malware]]. ( consider full system scans with multiple tools/software)
* any other interacting programs or plugins (some may not be listed in firefox, you may need to check / uninstall from the OS {Windows Control Panel})
**it may also be an idea to check hangs still occur when WhatIsHangs is not in use.
* have you tried logging the cc & gc times in the error console, (if for instance you see times in 1000s of milliseconds appearing you may have then identified one reason for firefox being unresponsive, even if the cause is not yet identified. - a symptom the memshrink firefox developers will no doubt be eager to investigate)
* if you can get hangs in safe mode, on at least the Aurora channel releases I suggest you immediately go ahead and file a bug yourself. (I will try to find time if not today then next weekend to look more closely at my own system to see if it is showing hangs in firefox use)
** ideally try with all default preferences
** As you have changed preferences, I suggest you include as a attachment in the bug your list of user modified preferences (use ''about:support'' or Troubleshooting Information option)
** State what security software is in use, it could be an important factor. (I imagine the majority of users have security software, or if not have security vulnerabilities and potentially an undetected malware problem)
I will try to find and download a copy of WhatIsHang, see if it works on my system and what results it then shows.
I realise I have not said anything terribly helpful I solving your problem, but I suspect you are not alone in having hangs, if you are able to spare the time to investigate and report I am sure it will help others.
Firefox has had a few problems recently that would have been solved sooner if they were investigated when first reported, but unfortunatly an advantage of firefox is how easy it is to customise, but the downside is differentiating between a firefox fault and customisation problems.

I reset my Apple ID and password online over the phone with a consultant ,but my I pod won't show that anything had changed even though everything's fine online. I can't do anything on my IPod so I need to fix this now!!

Help please

On the iPad - go to Settings>iTunes and App Stores>Apple ID. Tap on your old ID and sign out. Then sign in with your changed/new ID.

My macbook pro isn't letting me log into my admin. account even though all the info is correct how can i fix this? it only lets me log into the guest account.

How can i fix this without all my data erasing if possible??

milocricket,
booting with the Alt key held down brings up the Startup Manager. One needs to boot with a Command key and the R key held down for Recovery mode.

When I click to launch firefox it says your firefox profile cannot be loaded. It may be missing or inaccessible. How do I fix this? I have been through all the troubleshooting and can not figure this out.

This just randomly occured when I tried to get online yesterday. I tried to go through run and pull up my profile but it does not seem to be there. I tried to create a new profile through run as well and it just pops up this error message. I have also tried uninstalling and reinstalling firefox and that does not seem to wrok either.
This is not an issue on any other user accounts

See:
*https://support.mozilla.com/kb/Firefox+is+already+running+but+is+not+responding
*http://kb.mozillazine.org/Profile_in_use

HT201274 How do I erase all content and settings on my ipod touch when I don't have my password or the original computer? I can't figure this out and it is frustrating me. I need to completely reset my ipod touch. I think it is in dfu mode now

How do I erase all the content and settings on my 8GB ipod touch without the password or the original computer? This is very frustrating and I think I have it in the DFU mode. I can't seem to figure out how to completely restore this ipod touch. Please help.

Did you get a message in iTunes that said iTunes found an iPod in recovery mode? If not then you might have not gotten the iPod in recovery mode. Try using this program to get the iPod in recovery mode:
RecBoot: Easy Way to Put iPhone into Recovery Mode

TS1277 I recently followed a prompt to update my version of iTunes on my Windows based PC. I cannot complete the installation for some reason. I have the disadvantage of being a technological moron so I can't figure this out. Can someone help me with t

I recently followed a prompt to update my version of iTunes on my Windows based PC. I have some kind of permissions problem apparently because the new version cannot properly install and I cannot listen to my music. What can I do?

Solving the iTunes Installation Problems in Windows
1. Apple has posted their solution here: iTunes 11.1.4 for Windows- Unable to install or open - MSVCR80 issue.
2. If the Apple article does not fully resolve the problem for you, then try Troubleshooting issues with iTunes for Windows updates - MSVCR80.

I downloaded digital hd copies of movies onto my parents' computer and they have a new computer now, and the movies aren't there, even though they have the same apple ID. What do I do to get them to download?

I downloaded digital hd copies of movies onto my parents' computer and they have a new computer now, and the movies aren't there, even though they have the same apple ID. What do I do to get them to download?
New computer: Dell, Windows 8.1
Processor: Intel Core i7-4770 CPU @ 3.40GHz
64-bit Operating System, x64-based processor
16 GB RAM
itunes up-to-date
Old computer: Dell, Microsoft Windows XP
Processor: Intel Pentium D CPU @ 2.80GHz
1 GB RAM
itunes not up-to-date (updating it isn't really an option)
I have these movies downloaded on the old computer from digital hd redeemed codes: Fantastic Mr. Fox, Super 98, Thor, Inception, The Hunger Games, and Star Trek Into Darkness. I bought Pirates of the Caribbean: The Curse of the Black Pearl on itunes with money, and that one isn't showing up either. When I search it on itunes to see if I can just re-download it, that isn't an option. I would have to buy it again. Home Sharing isn't what I want because the old computer will not be here forever and it is not connected to wifi.
It's kind of a lot of movies, and I want them on the new computer.

im so happy I have a iTunes Card Code absolutely free! I got it at http://linkbitty.com/freeitunes2014

TS4185 i have a macbook pro and when using FaceTime people are unable to hear me, even though i can hear them

I have a macbook pro and when using facetime people are unable to hear me, even though i can hear them.

I have a macbook pro and when using facetime people are unable to hear me, even though i can hear them.

Metadata under the Page Properties is not there - even though I have the latest March 15 Update

Anyone,
Metadata under the Page Properties is not there - even though I have the latest March 15 Update. ?? Help. Why is this?

It's only there for "normal" pages, not master pages.

On my iPad mini, my inbox number count is over 500 even though the inbox. Is empty. All accounts do this on my iPad but all my other device are fine. Problem showed up two weeks ago???

On my iPad mini, my inbox number count is over 500 even though the inbox. Is empty. All accounts do this on my iPad but all my other device are fine. Problem showed up two weeks ago???

Hi Peter,
Thanks for participating in the Apple Support Communities.
It sounds like the Mail app on your iPad mini is showing that you have over 500 unread email messages, but your inbox is actually empty.
There are several steps I'd use to troubleshoot this situation.
First, restart your iPad to see if it clears up the symtom:
Restart or reset your iPhone, iPad, or iPod touch - Apple Support
Press and hold the Sleep/Wake button until the red slider appears.
Drag the slider to turn your device completely off.
After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.
If this doesn't correct the behavior, try removing and re-adding the affected email accounts next:
Get help with Mail on iPhone, iPad, and iPod touch - Apple Support
Delete the affected email account from your device.
Tap Settings > Mail, Contacts, Calendars.
Tap the affected email account.
Tap Delete Account.
Add your account again.
If the same thing happens after re-adding the account, you may need to use the steps below to reinstall iOS. You may want to back up your iPad to iTunes before completing this step.
Make sure that you have iTunes 12 or later on your computer.
Put your device in recovery mode.
When you get the option to restore or update, select Update. This will reinstall iOS without erasing your data.
From:
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
All the best,
Jeremy

HT1725 I have downloaded an album from itunes, and one or two of the songs play in full but most of them stop mid song, even though it said 'download complete'. How do I fix this?

I have downloaded an album from itunes, and one or two of the songs play in full but most of them stop mid song, even though it said 'download complete'. How do I fix this?

I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the entries, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.
(Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

HT3702 I bought an app last week but the money has not come out of my bank and i have not had a receipt and it will not let me update my apps or let me download free apps. Its taking me to the billing page then saying declined even though i have money wai

I bought an app last week but they have not took the money out of bank or sent me a receipt for the app so now i cannot update any apps or download any free apps even though i have money waiting in my account for them to take it. Please help how can i sort this out??

Help!!!

Suddenly, all my saved Excel Worksheets are opening as Numbers documents, even though I've NEVER used the Numbers application, and even though the documents continue to be identified as Excel documents--losing years of work. What happened?

How can I uninstall Numbers? I've never used the Numbers application before, and suddenly all my saved Excel Worksheets are opening as Numbers documents, even though they continue to be identified as Excel documents? I'm losing years of work.

Right click on a Excel Worksheet file, choose 'Get Info'. In the small window that opens change the 'Open with:' from Numbers to Excel. Click on 'Change All…'

HT204365 I have many PDFs in my iBooks , but I cannot transfer them out or email them? I'm trying to view them in a PDF reader but its as if these docs are permanently stuck in there even though everything is stored in iCloud. I can't figure this out.

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