HT204370 Bought film but it wont play

Hi,
I bought a film from iTunes. It won't play. It says "downloading" on iTunes, but it is not. This has happened before and there is no one to contact regarding this problem. Becoming massively frustrated with iTunes film purchase.

Try deleting the problematic tune (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

Similar Messages

I bought a movie off iTunes, its downloaded but it wont play?

I bought a move of iTunes today, but it wont play, Just comes up with a black screen however if i try and flick through the chapters, I can see all the thumbnails for the different chapters, so the info is there?
All other films are playing fine.

Hello Sir,
Try to play it with other software (Quicktime)
Thanks
1992ASA

HT1725 I bought a song off of the itunes store on my iphone but it wont play. I even tried to repurchase it but it says that I already purchased it. I have restarted my phone and turned it off but it still won't download or play. HELP!

I bought a song off of the itunes store on my iphone but it wont play. I even tried to repurchase it but it says that I already purchased it. I have restarted my phone and turned it off but it still won't download or play. HELP!

Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting that track from your phone and re-download it via the Purchased tab in the iTunes store app on it, or the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes.
If you aren't in a country where you can re-download music or if it re-downloads in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that song and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

When sending video from my iphone to apple tv it says on screen it is doing it but it wont play on tv but audio works great

when sending video from my iphone to apple tv it says on screen it is doing it but it wont play on tv but audio works great

Welcome to the Apple Community.
Websites and third party Apps need enabling before they will allow AirPlay of Video content. Some Website/App developers have not enabled their products, some simply haven't got around to it yet, others have stated that they won't be enabling AirPlay (likely as a result of licensing issues).
I have created a User Tip to list Apps that have been tested with Video Airplay, if you have any Apps that you have tested please email me details and I'll add them to the User Tip.

Downloaded songs from itunes, see them in my playlist but they wont play

Had the same issue with my last 3 song downloads from iTunes. I can see the song in my playlist, but it wont play? I have been using iTues/iPods/iPads for 7 years and have never had this issue. Can someone help me?

If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the tracks and try redownloading fresh copies.
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.
(Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

We have a movie downloaded on a laptop connected to the internet pluged into our router in the basement and an apple tv upstairs trying to play the movie through home sharing but it wont play. can anyone tell me whats wrong?

we have a movie downloaded on a laptop connected to the internet pluged into our router in the basement and an apple tv upstairs trying to play the movie through home sharing but it wont play. can anyone tell me whats wrong? it comes to the last loading page where it shows the desscription of the movie befor it acually plays.

It can come about without any change done by the user, and it's not just from other networks. The placement of the router can also affect performance. Also make sure router is up to date.
Apart from that would be the reboots.

HT3775 can a .mov file be recovered if the record was accidentally shut down from loss of power? i was recording from the AJA Pro Ki when we lost power, the file is there but it wont play and comes up with the message, "The document "SC1ATK63.mov" could n

Can a .mov file be recovered if the record was accidentally shut down from loss of power? i was recording from the AJA Pro Ki when we lost power, the file is there but it wont play and comes up with the message, "The document “SC1ATK63.mov” could not be opened. The movie is not in a format that QuickTime Player understands."

Hi,
Troubleshooting a start up script can be difficult. There are some third party programs that also keep logs of start up programs, however for Firefox this may be different.
Is Firefox a startup program? [http://www.winxptutor.com/msinfo32.htm]
Its also possible to check the Web developer tools for any scripts in a page: [https://developer.mozilla.org/en-US/docs/Tools/Debugger]
In the control panel there is also Administrative tools to view event logs, but this may be something a local technician can walk you through.

Anyone have songs they bought on itunes that wont play?

Anyone have songs they bought on itunes that wont play?

Did I not answer your question? You didn't ask for any troubleshooting tips. You simply asked "Anyone have songs they bought on iTunes that won't play". And I haven't.
If you have a technical support question, ask it.

Cant access purchased book it says i downloaded and icon shows but it wont play or show up on menu bar im about to scream, cant access purchased book it says i downloaded and icon shows but it wont play or show up on menu bar im about to scream

cant access purchased book it says i downloaded and icon shows but it wont play or show up on menu bar im about to scream, cant access purchased book it says i downloaded and icon shows but it wont play or show up on menu bar im about to scream

ps when syncing it jumps through steps 1 - 4 real fast, i seem to remeber iphone showing the number of tracks transferring and names, but i see nothing? then it sits on 5 saying "waiting for changes to be applied"

I rented a movie on apple tv but it wont play on the tv. Help me please.

I rented a movie on apple tv but it wont play on the tv. Help me please. I want to see it but a message appears saying that an error occurred loading this content. What can I do?

Have you tried a reboot?
What is your connection speed via speedtest.net?
Check istumbler or netstumbler to see about network interference
Make sure DNS is set correctly (settings - general - network - configure DNS - automatic)

I have rented a film and it wont play after 16mintues?

i have rented a film and it wont play after 16mintues?

When posting in Apple Communties/Forums/Message Boards.......It would help us to know which Mac model you have, which OS & version you're using, how much RAM, etc. You can have this info displayed on the bottom of every post by completing your system profile and filling in the information asked for.
CLICKY CLICK---> https://discussions.apple.com/docs/DOC-3602
CLICKY CLICK-----> Help us to help you on these forums

I have downloaded audiobook but it wont play the last hour of it, just blank?

I have downloaded a few audiobooks on my ipod and the download is complete but it wont play the last hour of the audiobook? any ideas?

How to report an issue with Your iTunes Store purchase

My Zen Stone will turn on, and charge, but it wont play the mus

my zen stone will turn on, and charge, but it wont play the music.......it charges and everything, but i try to play the music, and the green light will go on, but it wont blink and play music like its supposed to........and when i try to turn it off, i cant so i have to reset the thing....PLEASE HELP!!

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem. I suspect you have portions of the digitizer disabled because of the broken screen. (conductors are open)
Apple Retail Store - Genius Bar

I have downloaded a book from itunes but it wont play. It says it has downloaded and i have checked this against the store. I am stuck

I have downloaded a book from itunes but it wont play. It says it has downloaded and i have checked this against the store.

I've had similar issues. Turning off firewalls seems to help the download to complete properly. Otherwise, I'm not sure what the problem might be.

I just bought a movie but it wont play on my computer.

I just bought a movie off itunes. not only did it take 90 minutes to download, now it wont play on my monitor.
I have an mac pro book with 10.7.5.
So I downloaded it to my ipad, connected it through HDMI cable to the TV and it refused to play as well. Said the TV monitor was not authorised.
What is the use of paying $30 for a movie when it wont play on any device? I'm not interested in playing a movie on my teeny ipad. I want it on the big screen.
Error message says it is locked?
I thought maybe I could burn it to DVD and then just play it in the Xbox.
Any suggestions?

I have a 2nd gen. iPod and it wont play a song I
recently downloaded (My Doorbell by The White
Stripes). What should I do? I already tried
downloading it again, and that didnt work.
I have the same issue with the same song. Itunes will play it, but my Ipod will skip several songs on the album before it starts to play.

HT204370 Bought film but it wont play

Similar Messages

Maybe you are looking for