HT204370 Existing movie will no longer play on iTunes

I have on my iMac a movie (protected MPEG-4 video file, purchased from the iTunes Store in 2008) which was a present to me. The email address (hence Apple ID) of its original buyer is no longer active, and its companion password is unknown.
When I try to play this movie, I get the message that my computer is not authorized to play this movie, asking me to authorize it. It provides the Apple ID at the time this movie was purchased (“xxxxxxx”@hotmail.com) and asks for a password. Attempts to authorize by entering a likely password has no success. Attempts by entering my own current Apple ID and password bring up the message “this computer is already authorized” along with a black window. Clicking on this window brings up the usual play/stop/volume control bar at its bottom, indicating 0:00 status of play, with the double bar option (for stopping the play) offered, but the movie is not playing. Clicking on the double right triangle has no effect. Clicking on the single right triangle brings up the next movie in my collection.
I was able to play this movie a couple of OS upgrades back, but no longer with my OS 10.9.1. How can I access my movie now?

You will need to authorise the account that it's linked to. Was the film gifted to you (in which case you should be able to get your password for the account reset : http://iforgot.apple.com), or did somebody else use their account to buy and download it ?

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Here is a crazy problem. My home movie will no longer play in iTunes.

I created a home movie using Final Cut Pro X. I shared it to ITunes. The video played ok. I then changed the name of the video under the "get info" tab in iTunes, and the thumbnail view of the video changed from the first frame of the movie to a picture of a film reel and the movie will no longer play. I tried changing the name back to the original, shutting down iTunes and the computer itself, copying the movie, all to no avail. I also tried accessing the movie from the finder, and it would not open using QuickTime or VLC. Any ideas?

The lack of a purchase date, although I am not quite sure why it happens, does not in itself prevent the track from being authorized and played. However, since the account name is correct and they have disappeared from your purchase history, something may have been corrupted.
Unless someone here has a better idea, you should take it up with iTunes Customer Service.

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Hi 22chill,
I recommend that we delete and re-download the movie from your purchase history:
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http://support.apple.com/kb/HT2519
Thanks,
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<TimeCreated SystemTime="2009-02-11T21:08:29.000Z" />
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<Computer>OU812</Computer>
<Security />
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<Data>8.0.2.20</Data>
<Data>4925c4fe</Data>
<Data>QuickTimeH264.qtx</Data>
<Data>7.55.90.70</Data>
<Data>49011c68</Data>
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<Data>00073570</Data>
<Data>159c</Data>
<Data>01c98c8ac9ea815b</Data>
</EventData>
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HT1373 One of my albums will no longer play in iTunes. How can I fix this?

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Try:
*[[/questions/947513]]

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http://support.apple.com/kb/HT2519
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There are a g-zillion posts sharing your problem... but still no answer from Apple. The odd thing is that it is not affecting all of us.
I share your problem and it's doing my head in... if somebody mentions the 5 bloody R's again...!!!
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Hello,
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The contacts is saved on Google or Backup Assistance (Whichever you are using) and you can use ES File Explorer like I posted at http://community.vzw.com/t5/Android-Apps/Simple-way-to-Backup-apps-for-Hard-Reset/td-p/658707 , so you really wont loose anything but apps data...
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If the contacts isnt linked again you should get the option to link them again once the OS boots, normally it checks and then prompt to link again..

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There are 7 or

TS3789 I have similar problem, my apple tv which has always worked properly with my Samsung tv will no longer play any audio after the latest 5.1 upgrade. Very frustrating as it was working perfectly before. I am starting to not trust apple upgrades until

I have similar problem, my apple tv which has always worked properly with my Samsung tv will no longer play any audio after the latest 5.1 upgrade. Very frustrating as it was working perfectly before. I am starting to not trust apple upgrades until proven for example ios6 on iPhone with that stupid map app instead of google maps.
I just want to buy and hear my iTunes music and videos on my apple tv, could before cant now. Thank you apple. Time to pack up the apple tv and start torrenting without the ios-bs.
Disheartened apple fan.

Welcome to the  discussion forums.
Try going to synching in the sources menu on your tv and selecting 'change itunes library', when it gives you the passcode check itunes to see if the tv is showing up as a new device, if so try entering the pass code. It may be that your tv is seeing itunes as a different library because of a recent upgrade.

How can I import a movie into iMovie 09 from a hard drive? The movie will open and play in idvd but breaks into separate files that can't be downloaded when I try to import. Can it be done?

How can I import a movie into iMovie 09 from a hard drive? The movie will open and play in idvd but breaks into separate files that can't be downloaded when I try to import. Can it be done? I am trying to create a disc of player highlights for a collegiate coach, and I am using movie files downloaded to my hard drive from a DVD created on a PC.

No unfortunately it won't open in quicktime either. It does the same thing that Imovie does, separates it into two file folders audio and video, and if i select video it opens to reveal 8 files that cannot be selected. VIDEO_TS.BUP, VIDEO_TS.IFO, VIDEO_TS.VOB,VTS_01_0.BUP, VTS_01_0.IFO, VTS_01_1.VOB, VTS_01_2.VB, VTS_01_3.VOB. All of which cannot be opened or selected.
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HT204370 Existing movie will no longer play on iTunes

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