HT204370 how can i get credit for an unauthorized purchase?

my 5 year old son purchased a movie on my apple tv without permission. Is there any way to have it removed from the download and get credit for the purchase?

You may have a chance here:
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

Similar Messages

  • How can I get credit for an app I didn't authorize purchase for?

    My grandson always wants to download new games on his IPhone 3, but he always comes to me to download them. I always make sure they say free before I download them. For some reason I have been charged $7.41 for an app "Dark Knight". How do I get credit back on my card for this?

    For some reason I have been charged $7.41 for an app "Dark Knight".
    The price should be $ 6.99 USD (unless at specific state that charges tax).
    How do I get credit back on my card for this?
    iTUNES STORE - TERMS AND CONDITIONS
    All sales and rentals of products are final.
    Prices for products offered via the Services may change at any time, and the Services do not provide price protection or refunds in the event of a price reduction or promotional offering.
    If a product becomes unavailable following a transaction but prior to download, your sole remedy is a refund. If technical problems prevent or unreasonably delay delivery of your product, your exclusive and sole remedy is either replacement or refund of the price paid, as determined by Apple.
    However, you can see if this helps:
    How to Get a Refund from iTunes | eHow
    Hope this helps.

  • How can I get reimbursed for an unauthorized account charge by Fruit Ninja HD Free through In App Purchase?

    Hi There,
    I was not able to report my problem through the link given on the receipt. Therefore, I am reporting my problem here hoping that someone will care about it:
    On the 2nd of June 2012, I have downloaded some free game apps in the Apple Store using my IPad. While downloading I have entered my Apple ID and password only once and only for downloading the App. The games were for my 6 years old son to play. He does not know my password nor does he speak English. I left him alone for one hour to play with the games I downloaded. One day after, I found in my e-mail inbox a dozen billing receipts from ITunes for "In App Purchases" of the the so-called "free of charge" game titled "Fruit Ninja HD Free" developed by Halfbrick Studios. In total, my credit card has been charged to pay 363, 61 Euros! This is outrageous! I have never authorized these In App Purchases!  I was relaxed to leave my son alone playing because I thought if he pushed the purchase button, he could not complete a transaction because he does not know my password. Apparently I was wrong! I am a regular user of ITunes App Store who made In App Purchases in the past (please see my purchase history) and this is the first time I am abused! Fruit Ninja HD Free is the only app that abused my goodwill and completed transactions without asking my password. I would like to file a complaint about this abuse! And I can send all the bills I am charged to pay against my will! How can I get this game app (Fruit Ninja HD Free) and its developer Halfbrick Studios under investigation and my money back? I want to continue to enjoy using Apple products and the ITunes Store through my IPad, IPhone and IMac.
    Many thanks.
    Mustafa Osman Turan
    WSP Brussels, Belgium  

    Dear telwow,
    Apple did not do anything to solve this problem, they said I shoud apply to ITunes which I did. However, ITunes in Belgium does not even have a customer friendly call center, and they reply with standard info if you apply by e-mail which have no relevance to my problem. As I do not have hours to spend on the phone, I tasked my secretary to call Itunes many times. In the end, she found someone to look into the matter which took months.
    Simultaneously, I applied to VISA through my bank for fraud investigation. I had to cancel my credit card. In the end, VISA paid my money back and they said they will deal with ITunes. I received a new credit crad from VISA with a new number. I tried to use this new card in the ITunes but ITunes did not accept my card because in their system my name has been registered as if I have commited the fraud! This was again outrageus! I have complained about this to both Belgium and the USA Apple/ITunes, but no satisfactory answer was given. I am now using my wife's credit card to buy smth I want in ITunes. But because of my very unpleasant experience I am not buying much on ITunes store. I am also considering to quit Apple all together. This is unfortunate because I have been an apple fan until I had this experience.
    Many thanks for sharing your problem.
    Mustafa

  • HT1689 I was charged for duplicate purchases but never received any. How do I get credit for non received purchases?

    After making a purchase, I didn't received it and was charged duplicate times. How do I get credit to my account for this?

    Welcome to the Apple Community.
    Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.
    Currently, if your purchase happens to be your most recent purchase you will not be redirected to the report form, in this case use the report a problem option from the invoice that was emailed to you.
    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option which is revealed in the iTunes app on your iOS device by tapping the more button at the bottom of the screen.

  • HT4009 how can i get reimburse for IN-APP purchases

    I got an e-mail about in-app purchases how can i get reimbursed

    Did the email not have a link in it, something like :
    Use this link to submit your refund request to Apple.
    with the link going to https://getsupport.apple.com/ServiceOptionAction.do ?

  • How can I get credit for a movie rental that never downloaded?

    I tried to rent a movie from iTunes through my Apple TV.  The movie has partially downloaded, but repeatedly stops, and I have to resume the download.  Many times it goes into an "Authorizing" state, but never starts the movie.  Now my 24 hour period to watch the movie has expired.  How can I request a credit on my account?

    Welcome to the Apple community.
    Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History.

  • How can I get credit for movie that I am unable to watch on AppleTV

    I ordered to rent "The Hobbit" over a week ago to watch on my AppleTV, but every time I tried to start movie, keep getting error message and to try again later. I have tried more than 5 different times since, still unable to watch movie.

    Go here:
    iTunes Support
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • HT5622 I think my granddaughter bought a $3.99 app after I put the password in for a free app.  How can I find out what she purchased?  Can I get credit for it?  I just got an email from my credit card confirming the purchase.

    I think my granddaughter bought a $3.99 app after I put the password in for a free app.  I just got an email from my credit card confirming the purchase.  How can I find out what she purchased?  Can I get credit for it? 

    The password is good for 15 minutes to make purchases. You should receive a receipt in 24 to 48 hours for the purchases. There is a link to Report an issue. You could use that to start a conversation with iTunes Support about a refund.
    Apple considers all sales final. But has been known to offer a one time refund. So the question is, do you want to use your one time refund on this purchase or one more expensive in the future?

  • How do I get credit for Adobe Touch App purchases?

    I purchased two Adobe Touch Apps a few months ago: Photoshop Touch and Ideas. Today I subscribed to Adobe Creative Could and saw that I can get a month free by purchasing three Touch Apps. So, I purchased a third Touch App today, Proto.
    Okay. Now, how do I get credit for these purchases so that I can receive my one free month of Creative Cloud as advertised?

    Qualifying Touch Apps:
    Photoshop Touch - ios
    Adobe Ideas        - ios
    Adobe Collage      - ios
    Adobe Proto        - ios
    The process of activation would happen automatically when you login in the third touch app.
    And you will get notification of extension via email in next 60 days.
    Thanks
    Mandhir

  • HT1933 I been charged twice for white collar season pass how do i get credit for it ?

      I been charged twice for white collar season pass how do i get credit for it ?

    You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • TS1424 How do i get credit for an iPhone app?

    How do i get credit for an iPhone app that was billed to me? 
    The description even said that the app was free that day.  I downloaded it once and it showed TWO downloads, with the first one FREE and the second one I got billed for. 
    It was only $0.99, but I want to know HOW to get a refund!   It's all hidden somewhere on their website, apparently.
    Tom

    You can contact iTunes support here and explain the situation:
    http://www.apple.com/support/itunes/contact/

  • HT1311 How can I get updates for apps with new Apple ID

    How can I get updates for apps with new Apple ID. I have apps that I got for free, and some that I have purchased. I had to create a new Apple ID because I don't have a credit card now.

    Apps will always be tied to the ID in which they were purchased or downloaded under. You can not change this unless you buy or download the free  app using the new ID.

  • How can you get audio for  books on the kindle

    how can you get audio for  books on the kindle

    The audio inputs on Macs are line level inputs and not mic inputs.  You need a mic with a built in preamp (battery powered) or more conveniently a USB mic or bluetooth headset.

  • I cannot open a pdf file on my Mac because i don't have the segue UI font. How can I get it for my Mac?

    I cannot open a pdf file on my Mac because i don't have the segue UI font. How can I get it for my Mac?

    The user already has an identical topic https://forums.adobe.com/thread/1468166 in the Reader forum.

  • HT3702 how can i get refund for a double charged app

    how can i get refund for a double charged app

    Click Support at the top of this page, then click the link under Contact Us.

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