HT204370 I purchased a movie that don't play & a cd but only 2 songs play
I purchased a movie that don't play & a cd but only 2 songs play
Depending upon what country that you are in (music and films can't be re-downloaded in all countries) then try deleting the incomplete music tracks and the film from your iTunes library and redownload them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
If you aren't in a country where you can re-download music and/or films or if they re-download in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that album and/or film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, 24 to 48 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.
Similar Messages
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i purchased the movie THE GREY and it never downloaded but i was charged. how do i get my purchased movie, sense its paid for?
Store>Check for Available Downloads
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
My daughter purchased a movie that I approved (Family Sharing), however, it is not showing up in my iTunes account so that we all may watch it on TV?
As you connect your ipod to iTunes, an option in the upper right of the screen will appear. When you click this, it will show the different menu for your ipod.
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front row looks in the movies folder and lists the contents, right?
well it's showing titles in that are not in and have never been
in my movies folder.
nothing happens when selecting these (probably because they don't exist).
of course i can't delete since they do not appear in the finder or
spotlight search.
i tried deleting everything in the movies folder, of course all
that's left in front row are the movies that don't exist.
any suggestions?
Message was edited by: avinbcAre your movies, even though they're gone from the hard drive, listed in iTunes somewhere? That would make them appear in Front Row even under the Videos section.
The Front Row preference file does not remember anything except which module was the last one you used.
-Doug -
I just downloaded iTunes on my new PC and all the music that I have purchased through ITunes that was backed up on the cloud won't play. It is telling me I must authorize this computer before it can play pre purchased music. how do I authorize my computer to play this music?
Thank you for any assistance.Tigon's already got you covered here. But I'll chime in with some English localisation advice.
There's a couple of ways to get through to the authorisation controls in the 11.0.x versions.
The control is still in the Store menu, but first (if you're using iTunes versions 11.0.x) you might need to bring up the menu bar to see the Store menu.
If you're using 11.0.x, click on the wee boxy icon up in the top-left corner of your iTunes to see the "Show Menu Bar" control, as per the following screenshot:
Then you'll find the control in the Store menu:
Alternatively, if you don't want to bring up the menu bar, it's still possible to get into the authorise controls via nested menus accessible from the wee boxy icon. Here's a screenshot of where to find them: -
I purchased a movie and it downloaded to my computer but it is not on my Ipod touch. It will not sync manually, I've tried. It shows up on my ipod as purchased but it is not in my videos. When I go to the movie from purchases it says DOW in the corner.HELP THIS IS DRIVING ME CRAZY
Hello,
If you have an iPod Touch you can watch movies on it.
Did you sync the movie with iTunes between your computer and your iPod ?
Connect iPod touch to a USB 2.0 port on your Mac or PC using the included cable.
Follow the onscreen instructions in iTunes to set up iPod touch and sync your music, video, photos, and other content.
Your computer must be connected to the Internet.
By default, iTunes automatically syncs all songs and videos in your iTunes library to iPod touch. If you have more content in your library than will fit on iPod touch, iTunes alerts you that it can’t sync your content. You’ll need to use iTunes to select some of your songs, videos, and other content to sync. -
How can I delete old rental movies that are still on my iPad, but are no longer viewable because the rental has expired?
I have a similar problem. The default answer on the web is to open Videos on your iPad, then touch and hold the movie you wish to delete, then tap the little cross that appears. Alternatively, you can connect to iTunes, select your device in the list, scroll down to the Rentals summary and delete from there.
I have a problem with both of these solutions! The Video App on my iPad does not contain any video icons, just an option to browse my shared library, so I can't delete it from there... ANd in iTunes, the movie in the Rntals tab on my device summary is greyed out, so I can't do anything from there either. But the movie is taking up 2.5 Gb....
Can someone please offer an alternative to resetting the device entirely?! -
I set up my iPhone through iCloud but assigned the wrong cell number to it so I am getting messages that don't belong to me but rather to my husband as I entered his cell number in there - how do I change that number to stop this from happening??
Also, if you are sharing an Apple ID, you will get his iMessages.
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How come I don't have the music icon in my store, so that I can't syncronise music but only apps & books with Icloud?
Airtunes? I assume you mean iTunes match? The little cloud symbols?
If so, you need to make sure it is turned on in your phone and in your computer. -
I just purchased a movie and I can't get the iTunes extras to play, the unrated version plays but I want to watch the special features . Am I just stupid or is there something simple I am not seeing?
Hello there, NighHawk420.
The following Knowledge Base article provides some practical information on where to locate the iTunes Extras when purchased with a movie from iTunes:
About iTunes LP and iTunes Extras
http://support.apple.com/kb/HT3823
When you purchase a movie with iTunes Extras, the primary movie along with the iTunes Extras will download to your iTunes Movie folder. Mouseover the cover art and click the icon on the album to open the main menu to play the movie or view other features.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
I purchased a Seagate 3T HD for my MacBook Pro but only Windows are listed on the box (the Seagate site listed Mac) will it work???
Most external drives are formatted for Windows; you should be able to format it for Mac. Plug it in, open Disk utility, highlight the drive and choose the Partition tab. Do not worry about any software on the drive - you don't need it and it will be erased. In the partition tab, choose how many you want, name them, choose Mac OS Extended (Journaled) and, under the Options button, choose GUID partition scheme. Hit Apply. The drive will be erased and formatted. If that process does not work, contact Seagate and inquire about the Mac compatibility.
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cant access purchased book it says i downloaded and icon shows but it wont play or show up on menu bar im about to scream, cant access purchased book it says i downloaded and icon shows but it wont play or show up on menu bar im about to scream
ps when syncing it jumps through steps 1 - 4 real fast, i seem to remeber iphone showing the number of tracks transferring and names, but i see nothing? then it sits on 5 saying "waiting for changes to be applied"
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its been like a week that i bought new iphone 5s but whenever i play games or talk in skype for an hour my iphone get extremly hot... idk why?
Why? Because it is working the processors hard. Same as when you work or exercise, your body gets hot, so does the iPhone when it is working. Skype and many games will tax the processors more so than browsing the internet, sending texts or email. So, it gets hot. If it doesn't cool off fairly quickly after you quit Skype or playing your game, or it gets hot when doing less taxing activities, then you might want to have it checked out.
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purchased adobe photoshop elements 11& adobe premire elements 11 , but only 1 product downloaded.how do I get the other download?
Hi 1452rcbfghh ,
Please try downloading the software from the given link: http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l .
Kindly follow the very important instructions before download.
Regards,
Romit Sinha -
I have a purchased movie that looks to be perpetually downloading in iTunes account except it isn't. I cannot seem to recommence it's download nor delete it. Any thoughts on how to resolve this would be gratefully received.
3GS the writing that says iPhone on the back will be silver not grey
Here's what you do
1.Make sure your phone is not plugged into the computer.
2. Put the iPhone into recovery mode (this is NOT DFU mode). Do this by
a). Hold down both the power/sleep button and the home button until the screen turns black/off
b). As soon as this happens release the power button but NOT the home button
c). If done correctly then the Apple logo will appear, KEEP HOLDING THE HOME BUTTON and eventually a connect to itunes graphic will appear. You can release the home button
3. With the connect to itunes graphic on the screen, plug your phone into the computer. iTunes will start up if it is not already on, and then will say the phone needs restoring. Ignore this and COMPLETELY quit iTunes.
4. With iTunes off and the graphic still on the phone screen, hold down both the power/sleep and the home button again for 9 seconds (count 100, 200, 300...) or until the screen goes black
5. When the screen goes black release the home button straight away.
6. It will start up with the iPhone activation screen ignore this. iTunes should have started up, if not do so. Go to the iPhone tab and either resotre from backup or set up as a new phone.
You're welcome
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