HT204370 I purchased a movie, was able to watch it once when it was downloading and now I can not watch it. Can someone assist me? Thank you
I purchased a movie and I watched it once while it downloaded onto the computer but now I am unable to watch it or to even get it to come up. Can someone please tell me what I need to do to fix this? Thank you
Could you walk us through what happens when you try to play the movie, please?
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Boot the MBP with the OPTION+COMMAND+R keys down. The result should be a display showing a revolving globe. By following the instructions, you will be able to reinstall the original OSX. Then you may reinstall Yosemite.
A solid Internet connection will be required.
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My Iphone was sync with Itunes on a computer then this computer broke down and i purchased another one. I was able to extract all the data from the old one. now how can i sync my phone with the new tunes without loosing any data?
Yes, windows to Mac too.
iTunes: How to move [or copy] your music [library] to a new computer [or another drive] - http://support.apple.com/kb/HT4527
Quick answer if you use iTunes' default preferences settings: Copy the entire iTunes folder (and in doing so all its subfolders and files) intact to the other drive. Open iTunes and immediately hold down the Option (alt) key (shift on Windows), then guide it to the new location of the library.
Windows users see tip at: https://discussions.apple.com/message/18879381 -
I purchased a mac book air today. When in store I was able to see all of my music in itunes. Now I am at home I cant see any of my music although i tunes is authorized on the computer. How do I fix this ?
The warranty entitles you to complimentary phone support for the first 90 days of ownership.
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I had water damage to my iphone5 when I was deployed w/ the military overseas. How can I find out what saved to icloud and how to see where my photos are. I don't know when it was able to back up as wi fi was pretty sketchy. please advise. thx in advance
My iphone is toast, I know I checked on icloud and see my emails from the day before it happened. Can I see when and what my phone backed up through itunes or icloud?
Please please help i am lost.This was EXACTLY what I needed about the purchases I made from my device. However, is there a way to re-download other ones you've made from a computer? Because I realized some of them were not just purchased from my device.
This is a picture of what it looks like now:
http://tinypic.com/r/107quxu/7
As you can see, the stuff circled in red doesn't give me an option to download from Cloud Beta because it already says "downloaded".
any way to get around that? -
I purchased the 2Pac All Eyez On Me (Remastered) album a few years back when it was released. I recently had to frag my computer and now when I redownload the album it's downloading as All Eyez On Me a clean album instead of explicit. The only ones that remained in explicit are the ones that I uploaded from my phone. How do I fix this?
Unfortunately you've discovered too late how important it is to maintain an up-to-date backup of your iTunes library (and all other data of value). You could, before wiping the drive, have considered making use of a commercial data recovery service that could (albeit at considerable cost) have extracted your library from the hard disk, even if virus infected.
In the absence of that option, you will need to restore the content of your library from its original sources:
Depending on your location, you may be able to re-download any iTunes Store purchases that are still available on the Store
Likewise, most digital purchases from Amazon (including auto-rip copies of purchased CDs) should be available from the Amazon Cloud and via the Amazon Music application - the same may be true of other commercial sources for digital downloads
Content imported from your CDs will have to imported again
The specific situation that you describe regarding the music imported from your friend's external HDD suggests that either the source is badly organized and/or originates from a source other than iTunes (other media players may use alternative tags for information like artist, title, album, etc. that are not wholly consistent with how iTunes handle these). Without details of the issues you're seeing it is difficult to suggest a remedy other than going through the media album-by-album, track-by-track, and correcting the inconsistencies.
In the absence of a backup or access to the original library data there is no option other than painstakingly recreating your library as described above. As you do so, you'll now realize how important creating and maintaining backups are - in my case I have at all times three separate duplicates of my library, in two different locations, where none is ever more than a week old compared to the content of my master library. -
I have up dated my itune and now it will not play my old purchase movies. I have brought new ones and they work but my old purchases will not. Why and how can I fix it.
Contacts are designed to be synced to a supported application on the computer or a cloud service.
Pictures taken with the device are designed to regularly be copied off the device to a computer as would be done with any digital camera.
If you have failed to use the device as designed it may be too late to recovery anything.
Is the device regularly backed up to a computer via iTunes? If so, the most recent backup (when restored to a replacement iOS device) should contain all contacts and pictures as of when the backup was created. -
and then i could not watch the movie anymore. Where did it go? I was not passed any rental periods.
Babowa
Thank you for your prompt reply. I have bought 1 MacbookPor 17, 1 Macbook air, 1 MacbookPro 15 , 2 ipads, 3 iphones, and this iMac27 and 2 of iMAC24 or 20 not sure but I do not recall ever doing what you are telling me in your reply. When you get a extended car warranty, you don't sign up for it.. it is just there and is included in the sale. You don't buy this warranty to use it.. You buy it, in case something happens. Here a perfect iMAC with minimum 100 hour useage has a dead drive. That is not normal and I should not have to even be requesting anything since most MFG offer a 3-5 year warranty on their disc drives and I believe that is probably passed on to Apple regardless if an extended warranty is purchased or not. Customer service dictates a more flexible approach to make sure the lifetime value of a customer is not lost due to some misunderstanding.
I was in the MacStore that I purchased the unit..and they found and pulled the invoice and confirmed
the purchase of it in front of me. I had paid with credit card and fortunately it was there in their system. I do not also recall recieving any box or paper although most everything I ever get remains sealed.. I am not in the habit of opening anything since I have never encountered any serious issues before.
I have used my Macbookpro warranty 1 time and that is all throughout the years I have been investing in Apple equipment.
I just recieved a letter from the store asking me to get the paper to them so they can register it... I don't recall getting any paper actually. But I do have several boxes sealed here.. On this iMAC27, it was a hurry up and get it done thing and I don't remember taking anything extra with it. Regardless, my request does not seem unreasonable.
Thank you -
I downloaded movies onto my iPad to watch when I was abroad, I synchronised with my laptop and now they are not on my iPad how can I get them back?
If the shows are in fact still on the pad, they will be found in the videos app, not the music or I tunes app. Look there and see if they are still there.
If you don't see them there, go to the searchlight screen ( farthest left home page) and type in the name of one of the shows. If it is on the pad, hiding somewhere, this will find it.
If they are not there, they should not be using up space.
To get them back onto your pad, plug in and sync again. Make sure you transfer purchases first. Before you sync, take a look at the video tab in your I tunes, and check what you want and don't want synced. -
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Contact the original owner, and ask them to remove the device from their icloud.
http://support.apple.com/kb/PH13695
HTH -
my ipod was stolen and i finnaly was able to get into my account after they changed the password is there a way i can fid the locaition of my ipod even if it has died ?
No. The only way is if the FindMyiPod feature was already set up and wifi is on. However, that can be defeted by turning the iPod off or restoring it. If they have access to the iPod then can just turn the feature off.
If the iPod off/battery drained how would you expect there t be a way of finding it?
Apple will not help. -
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