HT204370 I purchased a movie yesterday and started the download. The download seemed to hang up at about 90%. Finally, it showed that it was ready to watch, but the movie will not play. Download is apparently corrupt. How do I get a working version?

I purchased a movie yesterday and started the download. The download seemed to hang up at about 90%. Finally, it showed that it was ready to watch, but the movie will not play. Download is apparently corrupt. How do I get a working version?

Depending upon what country that you are in (films can't be re-downloaded in all countries) then try deleting the film from your iPad and redownload it via the Purchased tab in the iTunes store app (or the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes).
If you aren't in a country where you can re-download films, or if you have problems with the re-downloaded version, then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

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HT1338 hi i am using mac os x 10.5.8 but this os is not supporting few software updates.so how can i get a better version of os?

hi i am using mac os x 10.5.8 but this os is not supporting few software updates.so how can i get a better version of os?,,this os not supporting google chrome and i tunes 7..

The next Mac OS version os 10.6.
Below is a link to some details how you can obtain that for your Mac.
https://discussions.apple.com/thread/4368218
After you upgrade to 10.6 and update to 10.6.8 you can buy version 10.8 online at the Mac App Store.
That will provide the basis for any of the latest software you now want.
Message was edited by: roam

TS1389 I downloaded album but one song will not play, repeatedly prompts to authorize computer. I did all four suggestions on help site for itunes, Nothing works.

I downloaded album but one song will not play, repeatedly prompts to authorize computer. I did all four suggestions on help site for itunes, Nothing works. I have read several posts, but many have problems with old purchases and new computers. This is a purchase I made today. I have tried deleting the SC file, and made all changes suggested by iTunes web site and other suggestions. Anybody have any suggestions I may have missed?

Your latest purchase could be corrupt...
Try this...
If you live in a Region that allows re-downloading Music...
Delete the Song(s) and re-download...
See Here > Download Past Purchases
http://support.apple.com/kb/HT2519
If not... Contact iTunes Customer Service
Apple Support iTunes Store Contact Us

I've downloaded Adobe acrobat standard Dc only to find out it's not compatible w/windows XP. How do I get a different version?

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TS2972 First night I was able to watch 2 TV shows (45 min each) with no problems, but thereafter programs will not stream without constant pause to buffer. Weather conditions are ideal and my internet comes from crappy hugesnet, but worked fine the first

First night I was able to watch 2 TV shows (45 min each) with no problems, but thereafter programs will not stream without constant pause to buffer. Weather conditions are ideal and my internet comes from crappy hugesnet, but worked fine the first night.

The speed may have been ok at that time and is too inconsistent/too slow overall. interference may have proven to be more of an issue since as well. If using public DNS that will provide Intermittant results
I'm sure using a hotspot would be fine but it depends on your viewing habits. An HD movie is around 4-5GB. It would also be subject to speed. requirements so best to test to see how it compares.
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I dowloaded the iOS 6 but now I am not seeing my Whatsapp Contacts. How do I get my contacts again.

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Goto Settings-Privacy-contacts. Turn on Whatsapp if it's OFF. YOu might have clicked do not allow contacts when downloaded OS6, I did the same thing. Then goto favorites in whatsapp and REFRESH. Contacts in chat and fav come right back

TS1702 My iMessage is only allowing me to select messages to be sent and received from my email. If my number is an option, but it will not let me select my number, how do I get the iMessages to be sent to my number and not my email?

My iMessage is only allowing me to select messages to be sent and received from my email. If my number is an option, but it will not let me select my number, how do I get the iMessages to be sent to my number and not my email?

Try ejecting your iphone from iTunes and then close iTunes. Now retry. Hope this helps.

Download movies on iPad will not play, Download movies on iPad will not play

Downloaded rented movies on ipad2
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This has been an ongoing problem for me too. With my iPad 2 I buy a tv show or rent a movie and it does not show up in the Video App. This is very frustrating (= very upset Apple customer) You spend money to see something remotely, wait along time to download it, potentially incur or use precious minutes with your limited data plan and in the end can not view it. Additionally, the entire process has some severe usability issues. Why do you have to go to another App to see your movies. When you click purchase you should be first presented a download time bar and then either as it is in the midst of being downloaded be able to start watching it and/or after it has been downloaded you should be provided the movie to view it. Not bumped to the landing page of the iTunes App. how stupid is that. So you are there at the landing page for iTunes. Your first inclination is to try to navigate within iTunes to see it. If it is a,TV show that you rented your first inclination is to go to the TV show section. Then form there you will like deduce that you need to go to Purchases. but when you click Purchases it instead takes you first to Music purchases. Then you might see or realize that there is a,TV show tab in the Purchases section, so you go there and and as opposed to showing you a chronological list of most recent individual purchases is defaults to a list of full seasonal TV show purchases, so then you see the seasonal show and it show an iCloud butont to download then entire season, hmm that would suck to then download the entire season, use all your minutes and then not be able to view any show cause even thoses don't show up in the Apple video App. I mean come on this really terrible, TERRIBLE useability.
So I have gone to the Apple Video App and nothing shows. I have done a search from the Apple search you can access when swiping right from the initial page of App icons. I actually see the TV show name listed from the title name search I do. And indeed it shows an associated Video App icon but when I click it momentarily (split second looks to be loading the video App and then crashes? And takes me back to the first screen of App icons.
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My music appears in my purchased on iPhone folder but some songs will not play how do I get them to play?

My music is not playing, i have purchased onto my iPhone and now it will not play :-(

Hello Russell,
Welcome to the Apple Support Communities. The best way to get music back is to check out the articles that goes of downloading previous purchases.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
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Regards,
-Norm G.

I rented a movie on itunes and it says that it is ready to watch but it will not play

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Have you tried signing out and then signing back into your account on the iPad? Settings>Store>Apple ID>Sign Out. Restart the iPad and then sign in to your account again and then see if the movie will sync.
Another thing that you can try is transfer purchases from your iPad to the iTunes library and then try to sync.
I realize that you want to sync a movie from iTunes on your computer to the iPad, but I am just trying to think of a way to "reset" your iTunes account and get everything back in order again.
You tried restarting the iPad and resetting it as well? Quitting iTunes, restart your computer and then try again?
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ITunes will not play downloaded videos

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Thanks for your time

I just tried to preview a video in the iTunes music store and iTunes just quite on me. So all the videos I bought do not play in iTunes nor Quicktime. And I can not preview video on the store I do not know if this would help, but I have iTunes 6.0.3
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I suddenly have troublewith playing videos on Firefox - and have uninstalled and reinstalled but still it will not work.
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Which version of Flash did you reinstall? 
IE uses the ActiveX version, where other browsers need the Plugin version of Flash.
Here's the "drill" for installing Flash for Firefox.
1.Download the Flash Plugin version setup file from here: 
[http://download.macromedia.com/pub/flashplayer/current/install_flash_player_32bit.exe Adobe Flash - 32-bit Plugin version]. 
Save it to your Desktop. 
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{XP: Ctrl+Alt+Del, Vista: Shift+Ctrl+ESC = Processes tab}
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See this: 
[http://vistasupport.mvps.org/run_as_administrator.htm]

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The I-Phone file on my home computer is corrupt! Where do I get a new version to download?

LarryLanigan wrote:
The I-Phone file on my home computer is corrupt!
No it's not. There is no iPhone file.
What is really going on? Be specific, no interpretation.. then we can offer relevant solutions.

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Which version of Flash did you reinstall? 
IE uses the ActiveX version, where other browsers need the Plugin version of Flash.
Here's the "drill" for installing Flash for Firefox.
1.Download the Flash Plugin version setup file from here: 
[http://download.macromedia.com/pub/flashplayer/current/install_flash_player_32bit.exe Adobe Flash - 32-bit Plugin version]. 
Save it to your Desktop. 
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{XP: Ctrl+Alt+Del, Vista: Shift+Ctrl+ESC = Processes tab}
3. Then run the Flash setup file from your Desktop.
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* On Vista and Windows 7 you may need to run the plugin installer as Administrator by starting the installer via the right-click context menu if you do not get an UAC prompt to ask for permission to continue (i.e nothing seems to happen). 
See this: 
[http://vistasupport.mvps.org/run_as_administrator.htm]

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Mant thanks TCP

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HT204370 I purchased a movie yesterday and started the download. The download seemed to hang up at about 90%. Finally, it showed that it was ready to watch, but the movie will not play. Download is apparently corrupt. How do I get a working version?

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