HT204370 I purchased twp movies, which I can see in my account history have been deducted. They are not in my library! I can't figure out how to access them! Totally frustrated and getting angrier by the minute since the period of time I had to watch h
I purchased two movies which I can see have been deducted from my account. However, they are not in my library after waiting a long time for them to download. I can't access the movies I have already paid for! They are also not in my cloud. I am completely frustrated. At this point I just want a refund and will never try to watch a movie on here again!
If you bought them on your iPad then they should have downloaded into the iPad's Videos app - is that where you are looking for them ?
If they aren't there then have you tried searching for them via the iPad's spotlight search screen ? Pull down the centre of the home screen in iOS 7, swipe your first home screen to the right in iOS 6 and below.
If that doesn't find them either, and they don't show in the Purchased tab in the iTunes store app for redownloading (films won't show there in all countries), then try the 'report a problem' page to contact iTunes Support (these are user-to-user forums) : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
Similar Messages
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Just got this Ipod classic, little greek to me, Have downloaded one playlist, works fine, now tried to download a second , which I believe it did, out of my Itunes library, but how is it listed in my Ipod , scoll down to playlist, then what? seems to always go to On-the-Go then what ??? Thanks Dan
When you go into the Playlists menu of your iPod Classic, you should see a list of the Playlists you have downloaded from your iTunes Library - and the On-The-Go Playlist. If you can only see the On-The-Go Playlist, that suggests that you have not successfully downloaded any Playlists.
Playlists are separate from the songs. The songs, albums etc. etc. will be listed under those menu headings on the Main Menu.
The On-The-Go Playlist is a feature that allows you to create Playlists on the iPod. Initially, and after each Sync with iTunes, the On-The-Go should be empty. If you create one, you can save it on the iPod and it will be transferred back to the iPod at Sync time and renamed as On-The-Go X (X is the next available number). If you create and save one on your iPod, it will be named on the iPod as New Playlist X, but renamed as On-The-Go X when Synced with iTunes. -
I am trying to download songs i recently purchased onto my ipod, they are not in my library but a seperate folder on i tunes ( dont know what happened there ) there is no cloud next to the new songs ! how on earth do sync them into my ipod. Please help
Hey liverpoolellie!
Here is an article that should be able to address this issue for you:
Syncing music to iPod shuffle
http://support.apple.com/kb/ht1719
Thanks for coming to the Apple Support Communities!
Regards,
Braden -
I am exhausted just getting to the point of being allowed to ask my question. I recently decided to upgrade from an old PowerBook G4 that we have used for years, and am using now. I bought a new Mac Mini and a reconditioned Apple A1267 Monitor that was working beautifully when hooked to a slightly newer PowerBook in the store. Both the Mini and the monitor are plugged in, and attached to each other but I feel light a dolt. I cannot even figure out how to turn them on or even get a power light to come on. Can someone help me?
How is the Mini coonected to the momitor?
Does the power button n the mini not work? -
I want to transfer an audiobook and a movie from my MacBook Pro to my iPhone 4S, and can't figure out how. I went to "Help" and it said after connecting the two devices I should "Click Apps," but I can't find anything labeled "Apps" to click. Help?!!
If you have iTunes 11 on your Mac then you can enable the left-hand sidebar via option-command-S, that might make it easier to navigate.
Connect the phone to your Mac and select it on that left-hand sidebar, and on the right-hand side of the screen there should be a series of tabs which you can use to select what to sync to the phone. If it's an audiobook then it should appear on the Books tab for selecting/syncing, and films will be on the Movies tab. When you've got the audiobook on your phone you should get an Audiobooks option in the Music app (you might need to tap the '...' tab at the bottom of the Music app to see it). -
I recieved an Adobe Master Collection License number from my school (Stevens Institute of Technology) and I can't figure out how to use it in order to get the product. I've created a username and that's as far as I've gotten. I need to download the product and I can't figure out where to begin.
Ask someone at your school... Do you have a Cloud redemption code, or a CS6 serial number?
If Cloud, Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html and
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud.html
If CS6, download at Other downloads and enter your serial number when prompted
Again... your 1st resource is your school -
How do I re-download podcasts? My external hard drive failed and I can't figure out how to download them again in the updated iTunes.
The Time Capsule drive is a network drive. You have to mount it on the desktop before you will be able to drag/drop files onto the disk. More tips are in this thread:
https://discussions.apple.com/message/17312017#17312017
.....and then delete them from the Mac to free up space?
The Time Capsule was designed for your backups.
If you move a file to the Time Capsule drive and delete the file from your Mac.....you have no backup.
Your only copy of the file will be on the Time Capsule drive. I would only do this with files that I could afford to lose.
All drives fail. When.....not if....the Time Capsule drive has a problem, you will lose your data. -
I am trying to download photoshop presets from online but can't seem to figure out how to open them in photoshop. They download sucessfuly and then goes to my download folder on my computer, from there I double click on the file and photoshop opens and then nothing happens, any ideas? I am using a PC
This video is a great step by step tutorial.
Photoshop: How to Download & Install New Brushes & other Presets - YouTube
Gene -
Downloads - I want to open some PDFs/other file types from the internet but not have to save them. I can't figure out how to view them and close them without having to save them first. When I click on a file, the downloads box opens and depending on the setting, it auto saves the file or asks me where to save the file. What if I don't want to save it anywhere, I just want to view it and close it?
https://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox
https://support.mozilla.com/en-US/kb/Opening+PDF+files+within+Firefox -
The recent software update deleted my notes and they are not in iCloud. I can email some of the material to myself. Is there a way to make an email into a note?
contact the delevoprs of the app and ask them what they recommend.
Don't sync your phone in the mean time.
best of luck -
I am connecting my new iMac to my Buffalo router. I forgot my router password so I pushed the reset button and my computer was able to connect. The problem is, I can't figure out how to set my new password and lock the router. I went to the Buffalo website and downloaded the CD, as I can't find that either. I can't open any of it because it says it is Windows and can't open it. I am new to Apple!
kellyfromdanville wrote:
I am new to Apple!
Ah, new to routers too.
Perhaps it's best to have a local computer support person come set you up?
To explain everything would require writing a book here.
But this is what you want basically.
Router, new Wireless N, firmware updated.
1: Two accounts, one admin, one guest Internet access. Random +30 plus character lenght passwords each preferred.
(guest password to max password length of any iDevices)
2: Encryption: WPA2 AES. No Ping. No remote access. No MAC filtering. Visible.
3: Guest access on devices and computers only. Passwords written down and stored.
4: OpenDNS preferred but not mandatory.
If you get OpenDNS, you can log into their website for free and set parental controls on things like inappropriate sites for children. So whatever device is used on your network can't access a large portion of those sites (nothing is perfect) by most users who are not technical oriented.
What your doing now is running the bare bones unsecure router which can be used harmfully against you.
Even a Apple Airport router has to be very well secured. The defautl cd and out of the box setup is not a secure solution. -
I created a folder from my camera roll and shared with my icloud acct, can't figure out how to access it from my computer? I log onto icloud and can't find anywhere where "shared" photos are..
You need Mountain Lion (10.8.2 or higher) and iPhoto '11 (9.4 or higher) or Aperture 3.4 to get shared photo streams on Mac.
Another option to transfer them is to either import them to iPhoto using your usb cable, as explained here:http://support.apple.com/kb/HT4083, or to us an app like PhotoSync to transfer them to your Mac over your wifi. (PhotoSync will also transfer albums, not just photos from the camera roll.) -
I just purchased some songs on itunes and they are not in my library. How do I get them into my library? Thanks.
Hello Lori
If they are not in your iTunes library, I would check out the following article that will give steps on download the purchased song.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
The first time I synced my iphone 4 with my mac, I didn't realize that all of my photos from the iphoto library would transfer over to the phone (more than 3,000). Now, I need to remove some, as they are taking up too much space. I cannot figure out how to remove them from the phone. I tried to uncheck boxes and sync again, but I get a message that there is no room on the iphone. I've read as many articles as I can find, but still cannot manage this. Thanks for any help.
Open itunes, connect iphone, select what you want, sync
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I purchased pro twice but cannot figure out how to access it. I don't have a serial number.
i purchased pro twice but cannot figure out how to access it. I don't have a serial number.
Hi lisalhawkins,
I checked with your account and it shows that you have purchased an annual subscription of Adobe ExportPDF online service. Right?
ExportPDF service does not require a serial number to access it.
All you need to do is sign in at "https://cloud.acrobat.com/exportpdf" using your Adobe ID and password.
Then, you can upload PDF files from your computer and convert them to other formats like Word, PowerPoint, etc.
On completion, you can download the converted file on your computer and edit it for further use.
Hope I am clear. Please let me know if you have further query on the same.
Regards,
Anubha
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