HT204370 I was unable to locate my movies after i downloaded them. what do i do to locate my movies?

I wasnt able to access my movies after I have downloaded them. what do i do?

My first advice is "Back up the device, then have it replaced."  Second item of advice, "Don't forget your passcode."
One of the purposes of the lock button is to recover from certain software failures.  Without the lock button, such a recovery is nearly impossible.  My advice would have served you best when the malfuction first developed, not after you forgot your passcode.

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    <
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