HT204370 Ipad movie download not showing up on itunes purchase history

I downloaded a digital version of a movie with the promo code on my iPad, but it won't register that I did it on my laptop and I can't download it on any other device. Any thoughts?

Whether you can re-download films will depend upon what country that you are in and whether the studio allows re-downloading (and possibly if the code only gives you a one-time download). You should be able to copy it from your iPad to your computer's iTunes via File > Devices > Transfer Purchases and you can then sync it to your other devices.

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HT1918 I have Unknown Itunes charges on my credit card. I need help to identify the purchases. It does not show in my Itunes purchase history but only one my credit card statement.

I have some unknown Itunes charges on my credit card that I have been busting my brains on getting an answer. I HATE not getting to talk to a real person!!!! Same amount Charges show three consecutive days but does NOT show on my itunes purchase history. Suggestions greatly appreciated. A hammer to smash the computer would help too.

If they don't show on your purchase history on your account then have you have you added or changed your credit card details on your account - when you do then a small temporary store holding charge may be applied to check that the details are correct and valid, which should disappear within a few days) ? If not then you could contact iTunes Support via this page and see if they can see what they are for : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

My Ipad Air is not showing in my itunes account, even though I have gone threw all of the steps and my data has downloaded to my device

My Ipad Air is not showing in my itunes account, after I have gone through all the steps and download all my information from my previous ipad

Did you enable the Side Bar?
Select "Show Side Bar" from the "View" menu of iTunes.

TS1702 Already purchase applications through apple ID is not showing in apps store purchase history of apps and If I try to download the same application in apps store its showing paid application in apps store with using same apple ID account. Please re

Already purchase applications through apple ID is not showing in apps store purchase history of apps and If I try to download the same application in apps store its showing paid application in apps store with using same apple ID account.

Thanks King_Penguin for taking time to read and reply.
I just purchased this movie on Thursday, May 15, so just a few days ago. I have never had any trouble whatsoever since I have been in Vietnam. I have downloaded several movies and even music and they have all synced to my respected Apple products except for this purchase.
Sorry, I don't quite understand what you mean by studios and different versions. Could you please explain?
I checked my purchased list in my purchase history under my account and there are no hidden items.

Where do I download my purchased Adobe X software? It is not showing up in my purchase history.

Where do I download my purchased Adobe X software? It is not showing up in my purchase history.

if you mean acrobat X pro and, if you follow all 7 steps you can dl a trial here: http://prodesigntools.com/adobe-cs5-5-direct-download-links.html
and activate with your serial.
if you have a problem dl'g, you didn't follow all 7 steps. the most common error involves failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).

Why is my recent purchase not showing up in my purchase history?

I made a purchase and the parcel was shipped to me by UPS. I got confirmation that it is delivered to some dock in KY. I called the seller and they said it was shipped to eBay's secondary shipping area and it will be forwarded on to me (in Canada)... and I will get confirmation from eBay. They said to check my Purchase History in my eBay account and it will give me the second tracking number from another carrier. I checked my Payment History and there isn't even a record that I made the purchase. How do I contact someone from eBay to resolve this? Anybody else have a problem with things not showing up in their Purchase History?

Don't panic.the parcel was shipped to me by UPS.UPS or USPS?In any case it was NOT shipped to you. The US seller is using the Global Shipping Program.She ships to Kentucky where the GSP/Pitney Bowes has a central processing plant.Her responsibility is now ended.it will give me the second tracking number from another carrier.Well sorta.PB/GSP does track all the parcels it is handling,but they are lax about letting the buyer know where the parcel is.This is NOT important.Emotionally it is upsetting, but all is normal.Your item has been processed for Canadian duty and sales tax in Kentucky.It was put on a truck with thousands of other eBay parcels going to Canada.(Other parcels sent to KY, were sorted and are now in containers on their way to Germany, Mexico, Brazil, Australia.)Once it crosses the border-- no customs delay because that was dealt with in KY-- it will be transferred to a Canadian carrier, usually Canada Post and sometimes CanPar.It will be delivered to your doorstep by the Canadian carrier. This will take upwards of 20 days from the day your payment cleared.If it takes longer, do NOT phone eBay, instead go to the Resolution Centre at the bottom of this page and open an Item Not Recieved dispute.But this is very unlikely to be necessary because everything is underway as it should be. I checked my Payment History and there isn't even a record that I made the purchase.This is the one statement that puzzles me.Go to your Paypal account. You should see your payment recorded there. You may also see a tracking number from your seller to the GPS.And look on your Feedback Page, the purchase will be there waiting for you to leave feedback when the parcel arrives. This is why I detest the emphasis on tracking that eBay gives. Tracking does nothing for a buyer but cost money. The sole useful purpose of tracking is to protect the seller against phoney claims of non-delivery. All the buyer is paying for is warm fuzzies.

Automatic downloads not showing up in itunes

both iTunes and my iPhone 4 are setup for automatic download but when I download an app it doesn't show in my iTunes app section. At first I had no issues but now its not working. Also, is there certain times that the "over the air" syncing works?

saustin7 wrote:
The new apps that I have on my iPhone is not more than an inconvienience, beccause I can buy them again and just send to the app store copies of the two receipts and get my money back,
Doesn't happen that way.
If you are logged in with the same account the apps were originally purchased with, you do not get charged a 2nd time. Hence no reason to request a refund that will never happen anyways.
If you are logged in with a different account, then you would be charged for the apps.
Purchases are tied to the account they were purchased with for eternity.

After downloading ios 7, my iphone 4 will sync but my music will not show up only itunes purchases will show up and be the only ones playing. the rest have a little red square next to them

Ive been having this problem ever since i upgraded to ios 7. I went to put new music on my iphone, and i synced my phone went to listen to my music and it either has a cloud next to it, a red square, or is there but clear and will not play. Seems that purchases from itunes are the only music that actually work. When i put my phone on shuffle, it continues to shuffle through my music until it finds a song that will actually play, which ends up being one of the purchased songs. I have a total of about 1300 songs, about 600 purchases and the rest just dont work. Please help me find what is wrong with this because it has been weeks and im going insane and really debating on switching over to a different phone brand like the new blackberry or s4, im done with apples ****.

Update - I found the iphoto cache deleted it. This did not work.... it still cannot find the photos. I then placed all the photos on my desktop and synced my phone to the folder. It found ALL the pictures on my desktop folder. I would still prefer to find a fix, so I can sync my photos to iPhoto....

Apple TV not showing all my iTunes purchases in "Music"

Just got my Apple TV connected, all works fine (syncs with my MacBook iTunes etc) but one annoying thing is that under the "Music" tab, only a small fraction of the music I have purchased over the past few years appears, so that when my MacBook is turned off, I'm limited to those few songs. Any ideas?

The main Movies/TV Shows/Music icons play back either movie rentals/purchases, TV Show purchases or purchased music via the internet.
All the content in iTunes is normally accessed on the LAN using Home Sharing via the Computers icon and its Movies/TV Shows/Music submenus. If iTunes is not running local LAN content can't be accessed.
If much of the music you have is from ripped CDs, MP3s from other sopurces/vendors, it will not appear under the main Music icon unless you have an iTunes Match subscription. I'm not certain that even iTunes Store purchasesd appear under this without iTunes Match but as I have a subscription I can't currently tell.
If you have iTunes Match it's possible all your iTunes library has not been matched as yet as some non-recognised titles need to be uploaded to the cloud.
AC

HT201272 I made two software purchases back in early 2012 and they are not showing up in my purchase history. I want the software on my new laptop and I cannot find it. What do I do?

I'm not finding software I purchased in my purchase history. Can anyone help lead me to where to find it. I have the software on my IMac and want to install it on my new laptop. I cannot find it? Help!
Thanks,
Chad

If they are iOS apps and you are signed into your computer's iTunes with the same account that you originally bought them with then they should show in the Purchased link under Quicklinks on the right-hand side of the iTunes store home page.
If they are Mac apps bought from the Mac App Store and you are signed in with the same account, then they should show under the Purchases tab in the Mac App Store.

HT201272 songs not showing up in itunes purchased online.

I am unable to see previous purchased items in the iTunes purchases area. Also when I have found the songs that I have previously purchased and clicked on them to download them agin apple charged me a second time.

on the computers itunes click on the iTunes Store.
then click Purchased under quick links on the right.
you can then select Not In My Library and download anything you're missing from there.

Iphone, ipad, apple tv not showing up in iTunes

I have 4 devices, iphone 4s, iphone 4, ipad2, and apple tv 1st gen. all were showing under devices in itunes. now none are. I remember a messege came up the last time they did show in itunes, that said, "could not sync device, unable to fine file". now no devices in itunes. what do I need to do?

I went ahead and tried reinstalling iTunes, but it did not help. I then tried resetting the AppleTV to factory settings. It has shown up in the Devices list again, but it immediately started "syncing" or so it said, but I'm not sure how thats possible since all of my data is stored in an external drive which was disconnected at the time because i had my laptop with my in front of the TV trying to get this all working. I must say, I'm not too impressed with the Apple TV so far. It does not yet seem to have the polish of most Apple products. Hopefully the new firmware will resolve a lot of these issues. I think I may have jumped the gun in canceling my cable service.

IPad apps are not showing up in iTunes

The front page of the App Store in iTunes on my Mac will let me choose between iPhone and iPad, and the iPad apps show up there, But if I navigate to a specific category, I only see iPhone apps. There seems to be no way to choose between seeing iPhone or iPad apps. This just happened, after at least a year of successful iPad app store navigating. I already updated to the currnet version. Same behavior before and after.
Thanks!

See this topic http://discussions.apple.com/thread.jspa?threadID=2452837&tstart=15
Most likely, your iPad is being seen as an iPhone. Connect it then look at the summary screen for the device. It will say iphone at the top of the page. This will prevent you syncing any apps that are iPad only.

I pre-ordered an album, but its not showing up in my purchase history but it says I have it in my acount info. Thanks in advanced.

I pre-ordered George Ezra's new album (the dulxe version), but and it says I have it in my accout info but it wont download.

Hi GroveMaster,
The article below explains how the pre-order process works. If the item does not automatically downlowd to your iTunes Music library, and you are unable to download the purchased content, I've included a link to contact the iTunes Store Support team as well.
iTunes Store: About pre-orders - Apple Support
http://support.apple.com/en-us/HT202723
You can pre-order music and movies from the iTunes Store prior to their public release date. Pre-ordered items will download when they become available.
If an item isn't yet available, you may be able to pre-order it and download it when it becomes available. Items available for pre-order will have an orange pre-order button that displays the pre-order price. Most pre-orders will show an expected release date near or below the pre-order button. When the pre-order item becomes available, your account will be billed for the pre-order, and the item will appear in the Purchased section of your account. If there is a billing issue that prevents us from billing your account when the item is released, you'll receive an email notifying you that the item is available. You need to click the link within the email, using a computer and the latest version of iTunes, to fulfill the pre-order. You may also receive one or more emails if the status of your pre-order changes.
Some pre-orders include songs that are available for download immediately. When you pre-order, you will be charged only for these songs and you will receive them immediately.To pre-order an item
Click or tap the Pre-order button.
Click or tap Pre-order on the confirmation dialog.
When you've successfully completed a pre-order, a thank-you page will appear.
Download a pre-ordered item
When a pre-ordered item becomes available, you will receive an email letting you know that you can download your pre-order.
If you enabled the option to automatically download prepurchased content in iTunes, then your pre-ordered content may already be in your library. If not, click the download link provided in your email notification, and your pre-ordered content will begin to download. You can also use the Check for Available Downloads feature in iTunes on your computer (choose Store > Check for Available Downloads) to begin downloading your pre-order.
To view, cancel, or see the expected release dates for your pending pre-orders
Choose Store > View My Apple ID and click Manage Pre-Orders, which is located in the Settings section at the bottom of the Account Information screen in iTunes on your computer.
From the Manage Pre-Orders screen, click the Cancel button to the right of the pre-order you want to cancel. You'll be asked to confirm your pre-order cancellation.
Note: You can't manage pre-orders on iPhone, iPod touch, or iPad.
Last Modified: Nov 8, 2014
Download past purchases - Apple Support
http://support.apple.com/en-us/HT2519
iTunes Store - Contact Us - Apple Support
Have a great day!
- Judy

HT201272 I downloaded sveral ringtones and they are not showing up in my purchased items. I had to wipe out my phone so they are not on there anymore. Please, any advice would be appreciated!

I recently had to wipe out my phone and lost everything! I have been able to recover all apps, pics, songs. Lost alot of my contacts due to me not backing up my info to icloud more often. (my mistake) However, I cant find any of my purchased ringtones. They are not showing up in my purchase history on itunes either. I do have the receipts for all of them tho.
Any advice or info would be greatly appreciated!

Ringtones are currently a one-time only download, they won't appear under the Purchased tab nor in the cloud. Have you got copies of them in the Tones section of your computer's iTunes library or in the backup of your downloads that you can use to re-sync them to your phone ? If not, and they are still in the store, then you can try contacting iTunes support and see if they will grant you a re-download : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then try selecting Purchases, Billing & Redemption

HT204370 Ipad movie download not showing up on itunes purchase history

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