HT204370 Movie disappeared before watching , and before 30'day expiry period!

My movie I purchased and have not watched yet has disappeared from my  iTunes  account before the 30 days expiry period. i have not clicked play on the movie yet and I purchased less then 30 days ago.  The two movies have disappeared from my iTunes account or perhaps I am not looking for them on my account properly? I have already been billed and its weird because I would to watch from the same device I purchased from... Can someone tell me w how I can get restored on my iTunes account? Thanks!
Nic-Nac

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

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