HT204370 Unable to view purchased movies

I have purchased movies from the itunes store. These movies appear in my 'purchased' history; however, they are not available in my library. What's that all about? Any suggestions?

Thanks for your reply, Gail. Unfortunately, that option isn't available when I hit 'View' under movies. When open movies, I receive a film roll icon and an option to go to the iTunes Store on a white background.

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Unable to view purchase orders in SNC for the supplier

Hi folks,
iam facing the problem of unable to view purchase orders in the supplier portal for my supplier.
ECC 6.0, PI 7.0, SCM 5.0 are the systems being used.
scenario is like :
for plant 1000, purchase order is created on vendor 1100 and idoc sent to PI successfully
also in PI in the integration builder i find messages saying successfully sent to SCM system
SLG1 transaction in SCM says message received successfully, (in the log i can see the plant, supplier, order no and order details)
when i try to login to supplier view with supplier login, iam unable to view the orders,
please let me know if iam missing any thing in this regard.
cheers.

Hi Kiran
Could you check queues
smq1 and smq2 ????
Does your xml posted successfully in SNC(SXI_MONITOR)... Can you open the payload document
inbound message-payloads-maindocument
Check thoroughly whether any error information ????
Check whether commit of xml is proper, or else refresh PI cache
For your internet user and the xml rfc user(user who is pushing the data into SNC), check whether any update errors are available in so01(inbox)
It could be a temporary problem, deactivate activate your supplier service in SICF. Could be problem with binding issue
Just to make sure data is sitting in SNC
Check this table
/1OM/ORDR7MP3100
Give your po number in field order no
If you find, then it is problem with binding...If you dont find, then the xml update process has issue
Kindly let us know the results
Best Regards
Vinod
Best Regards
Vinod

Unable to view Purchase order in Receiving Transactions

I am unable to view Purchase Orders in OPM (Recieving transactions- when i query up my Receipt transactions)
I want to be able to View the PO by going to Tools -> View Purchase Orders

Hi,
I believe you are missing a sub-menu which facilitates to open the purchase order on the the responsibility menu you are working with. This is the cause for the issue I guess.
Please refer the below note:
Receiving Transactions Summary - View Accounting - Function Not Available To This Responsibility (Doc ID 865884.1)
Note: In the above note, when trying tools > View accounting in the same form the user get the same issue. Similarly as solution proposed by the note, adding the missing sub menu to the menu will allow you to view the purchase order.
Please add the purchase order view sub menu on the responsibility menu you are working with and check if the issue is solved.
Please try this in your test Server and migrate the solution to the PROD.
Hope this helps!
Best Regards

HT204088 unable to view purchase history via ipad

unable to view purchase history via iPad. error: unable to connect to iTunes Store.

Brian, this is only a user forum. For billing issues, you need to contact iTunes Support:
http://www.apple.com/support/itunes/contact/

Why Can't I view purchased movies on my Tv using iPad mini and lighting to VGA adoptor

Why Can't I view purchased movies on my Tv using iPad mini and lighting to VGA adoptor

There's an issue currently that a lot of us are experiencing in that we all get the error message "iTunes is currently unavailable; please try later"
It's an issue with Apple and we're awaiting an update re this
I've posted a topic in regards to this after having a long conversation with Apple support this morning and will be receiving a call from their tech team tomorrow to run through it further
As it stands iTunes cannot be accessed via ATV's and nor can it be streamed via AirPlay from iTunes to the ATV
However I can access all films/iCloud content via my Mac Mini with no issues!

Unable to view download movies when in the air??

unable to view downloads when on the plane??

You might want to include a little more information such as the source of the download and the app. However, if you are referring to a movie purchased in itunes, yes, once downloaded you do not need WiFi to view. but it must be downloaded first.
To actually download or stream, you need a WifI connect that permits that. Most airline WiFi services block large file downloads and streaming.

Unable to view purchased history in Mac App Store

I am unable to view my purchased history in the mac app store.
I just purchased a new macbook air and went to the app store in the hopes of downloading the apps I purchased onto this new this new device. I am unable to view them on this device although I have been able to view them on my macbook pro.
Is there a way to restore the list of apps onto this new device?
I have gone to the individual apps and re-bought them. Once I try to buy I get a message informing me that I have already purchased this app in the past and it starts to download. But it still does not appear in the purchased list once the download is complete.
Moreover, I have purchased adobe elements 9 and I am unable to re-buy it since adobe has released elements 10.
Please help.
MJ

Launch iTunes on the MBAir.
From the menu bar click Store > Authorize This Computer
Now back to the menu bar again click Store > Sign Out
Now follow the instructions here > Downloading past purchases from the App Store, iBookstore, and iTunes Store
Make sure you are using the same Apple ID and password that you used on the MBPro.

Unable to download purchased movie in iTunes

I am unable to download a purchased movie from itunes. The download icon spins as if it were downloading but it is not. I am connected to the internet so this is not the problem. I have purchased other movies but on this one I am "stuck in spin".
Any suggestions would be appreciated.
papaj
PowerMac G5 Mac OS X (10.3.9)

I have the same problem with the '6 iTunes Downloads Available' but was never able to solve it witht the iTunes support, nor the Apple Store Genius bar. I went through 3 people with the iTunes Online support and in the end they couldn't figure out why my computers (macbook pro 1" and brand new mac mini) iTunes wouldn't download the available downloads. They are 6 ringtones that I purchased and downloaded successfully on an iphone 4. Then I took my iphone 4 into the Apple Store and they replaced it and I hadn't synced it to my computer so I lost them. Then I emailed support and they sent the 6 ringtones to my iTunes account and my computers, iphones and ipads couldn't download them. In the end they ended up crediting my account with 10 song credits that I could use because they couldn't solve the problem after 6 months. So now there they sit evertime I'm in iTunes '6 iTunes Downloads Available'. Sorry I don't have the answer I've tried everything on my own, even erasing my phones and computer then reinstalling everything.

Since installing 7, I cannot download movies or view purchased movies from iTunes . Only movie section of iTunes freezes. Any suggestions, short of reset?

Since installing. 7, I have lost the ability to download movies on iPad and view purchased items, therefore I can' transfer from computer to iPad either. Movie section of iTunes appears frozen, but all other sections of iTunes work. Short of reset, any suggestions? I want 6 back!

Also, this just started happening a few days ago. I was downloading iTunes Extras files just fine about a week ago.

Unable to transfer purchased movie to iPad

I recently purchased "Twilight (2008)" and tried to transfer it to my iPad. I got an error message that said that it was unable to do so because it is not authorized to be played on my computer. However it plays fine on my computer and it sync'ed fine w/ my AppleTV. It is HD/SD and has iTunes extra. I tried setting the iPad preferences to "prefer SD version" and not include iTunes extras when syncing w/o luck. I contacted iTunes support and they told me to repurchase and try again so I deleted the original purchase and purchased it again w/o any luck. This is the only movie where this is happening. Other movies have sync'ed fine and purchases since this one have also sync'ed fine. Support told me that I would have to contact Tech Support which would charge me for support which totally bites because this is clearly a problem on their part. Any ideas from y'all?
By the way, I'm using latest verion of Lion on a new Mac Mini w/ latest iTunes update. iPad is iPad 1 w/ latest updates.

*** FIXED ***
Just to update. After posting the previous message, I was unable to sync any purchased Movies or TV Shows after Nov 15th to my iPad or iPhone. When I tried to sync, it kept saying that those purchases were not transfered because they were not authorized for my computer (on which I purchased them). All movies and TV shows purchased prior to Nov 15th would still sync fine. Music and music videos have had no problems regardless of purchase date.
I suspected that there was something going on w/ iClouds because it was about the time that iClouds was rolled out that things stopped working for me. I have two apple ID's. One is for all my iTunes purchases which I've had forever and the other was more recently set up (couple years) for MobileMe. I'm not sure if iTunes was confused because of this or not. Things seemed to go wrong about the same time I made the switch over the iCloud using my MobileMe account. Even though I purchased everything only using the first Apple ID maybe it somehow thought I was trying to sync using the second which had no authorized purchases.
At anyrate, I just got off the phone w/ tech support who figured it out for me. There is a folder on your main HD under "Users/Shared" called "SC Info". It is apparently contains configuration data for iTunes. If you delete that by putting it in the trash then restarting the computer, it should solve this issue. So the path to that folder is main_HD --> Users --> Shared --> SC Info. After deleting this folder and rebooting, you will need to re-authorize your computer in iTunes then re-sync your devices and everything should transfer OK.
Hope this helps for anyone else who may be having similar issues.

Some people are unable to view my movie on my web page

I published a short movie on my web page. Some people are able to view the movie; however, others cannot view the movie at all. I thought that everyone would be able to view the movie once I put it on my web page. I don't understand why some can see it and others cannot. One of the people that cannot view the movie is very "computer smart" and has a "good computer", so I am very confused about this. Can anyone help?
iMac G5 Mac OS X (10.4.10)
iMac G5 Mac OS X (10.4.10)

iWeb uses QuickTime and it is required to view your file.
Newer machines and Apple "iApps" create files that use H.264 Video codec which requires the viewing machine have version 7 installed.
Version 7 of QuickTime can't be installed on all machines as it requires 10.3.9, or higher, on a Mac and Windows XP, or higher on a PC.

Unable to View Purchase History

I wanted to view my past purchases so I went to the iTunes stores. Clicked on the view account button and put in my password. I see all of my account information, but there is not a button (like it says in the instructions to view purchase history) that says "View Purchase History." Can I view this information elsewhere or is the button simply missing?

The button has been temporarily removed from the Store. No reason given, but possibly due to the holiday rush. Try again in a few days. If you have a pressing matter, contact Customer Service directly.

Unable to view purchased tv programmes: message authorise your computer. How do I do that? I used to watch same programmes using same laptop.

I am unable to watch purchased and downloaded TV programmes on my laptop, I get the message: "Authourise your computer" How do I do that? I used to watch the same programmes on that same laptop.

There's a couple of ways to get through to the authorisation controls in the 11.0.x versions.
The control is still in the Store menu, but first (if you're using iTunes versions 11.0.x) you might need to bring up the menu bar to see the Store menu.
If you're using 11.0.x, click on the wee boxy icon up in the top-left corner of your iTunes to see the "Show Menu Bar" control, as per the following screenshot:
Then you'll find the control in the Store menu:
Alternatively, if you don't want to bring up the menu bar, it's still possible to get into the authorise controls via nested menus accessible from the wee boxy icon. Here's a screenshot of where to find them:

HT4061 I had purchased two movies and several iTunes music and since installing the updated ios6, I am unable to view the movies. It keeps send an error message stating that "the request URL was not found on the server" also the music purchased wont play.

As with the music, it just scrolls rapidly through my play list nut not playing any songs.....

I've had the same problems -- latest version of Mac OS and iTunes. Content plays on my iPhone, but I get the grey screen and message telling me to authorize. I even deauthorized the computer and reauthorized it to no avail.
And it is the right apple account.

HT3819 Home Share issue: I have a Mac and Apple TV. Both are log into the same Wifi network and the same iTunes account (I can view purchased movies on AppleTV). Home Sharing shows 'ON' for both devices. BUT...AppleTV shows no computers. Itunes sidebar-no

Has anyone else found solution to Apple devices not 'seeing' each other on Home Share? I have a Macbook Air (new Nov'12) and Apple TV (new Dec'12). Software updated on both. Both are logged into the same Wifi network and the same iTunes account (I can view movies purchased from iTunes on my AppleTV). Home Sharing shows 'ON' for both devices. BUT...AppleTV shows no computers... and ... Itunes sidebar does not have a 'Shared' area at all. Help please as without this functionality, my Apple TV only provides portal to purchased (i.e. Netflix,...) content which I can get from Wii or Xbox.
I have already tried the following without success:
1. Homeshare DID work the first day after I setup Apple TV... but the next day it has not worked since then.
2. Powered off 30 sec then re-started (Apple TV & Macbook & iTunes login)
3. Checked Firewall settings per Home Sharing troubleshooting guide (correct settings)
4. Turning on Photostream in iPhoto and selecting iPhoto within iTunes and then checking to see if Photostream shows anything on AppleTV (it shows 'on' for my iTunes account but 'Zero' pictures found ... despite the >3,000 pictures showing avail in iTunes).
I also have 'Remote" app on my iPhone 4, with Home Sharing turned on (same Wifi network)... it has a very similar message as the Apple TV and same result that despite all devices having HomeShare 'on' they cannot see each other: "Remote will automatically find the iTunes libraries and Apple TVs that have Home Sharing turned on using the account xxxx (it lists my correct itunes account name)."

I solved this by reset of the Wifi (unplug cable and power to both modem and wifi ... wait 60 sec ... plug in modem cable and power ... plug in wifi power and LAN to modem ... restart AppleTV and Mac ... Turn Home Share 'OFF' in iTunes then back "ON" ... it took ~60 sec for the AppleTV to pick up my Mac in computers.

HT204370 Unable to view purchased movies

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