HT204370 what do you do when A preordered movie wont download and says it has already downloaded?

what do you do when a preordered movie says you cant reorder it when you never got it?

Try manual install, as outlined in the link below.
Basic troubleshooting steps  
17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101

Similar Messages

  • What do you do when a apps do not download and still the store charges you for the apps?

    I bouth The Old Republic from the Apple store.. they charged me. but the apps didn't download..  What should I do?

    Hi ..
    Check your Applications folder ??
    Try re downloading ...  you won't be charged again.
    How to re download apps from the Mac App Store:
    Open the App Store. From the menu bar click Store > Sign In
    Click Purchases from the top of the App Store window.
    Select which apps you want to re download. Then right or control click where you see Installed  then click Install.
    Make sure and use the same Apple ID used for the original purchase.
    If you have anti virus software installed, disable that.
    Try turning off the Firewall in System Preferences > Security (Security & Privacy for Lioin v10.7)

  • What do you do when your ipod touch wont turn on?

    I forgot my ipod touch's passcode ad tried resetting it. While intending to reset it it turned off and wont turn back on.

    Try:                                               
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable       
    - Try on another computer                            
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar                                     

  • What does it mean when a pop up comes up and says that someone else is using the same IP address as myself?

    It only comes up a couple times, but what does it mean? Does it mean I've been hacked or something? It also says to change my IP address if it happens again but how the heck do I do that? I don't even know how to contact my network manager to find out what's going on? Is this something I really need to worry about? Please help I need to know what's going on?! Thank you!

    It means that your router doesn't assign IP addresses based on a hash of the devices MAC address but instead assigns them in sequential order.
    On Monday device A had IP address X and device B had IP address Y because they were turned on in the order A then B.
    On Tuesday device B was turned on first and it got IP address X for whatever reason.
    When devfice A was turned on it asked for IP address X but was rejected because X was already in use.
    That's when the error message was displayed.  It's complaining that the IP address it had yesterday isn't available today because it's already in use by another device.
    If the router has the ability to do DHCP reservations, configure the router to assign IP addresses based on the device's MAC address.
    Or always turn devices on in the same order.
    Or get a high end router.

  • HT204370 what do i click on to watch movies i downloaded from itunes

    i downloaded new movie but can not see movie do not know how or what to click on to watch it

    What did you download it on ? If you downloaded it on your computer's iTunes then it should be in the Movies part of your iTunes library. If you downloaded it on an iOS device then it should be in its Videos app

  • What happened when a rented movie stops playing and says cannot load movie?

    I rented a movie and while I was watching it, it stopped playing and an message popped up that said cannot load movie.  Can I fix the problem and finish watching the movie?

    Hi Colzona!
    You may need to report an issue with this purchase using the information in the following article:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/ht1933
    Thanks for being a part of the Apple Support Communities!
    Cheers,
    Braden

  • What do you do when an app has been downloaded but won't open

    What do you do when you download an app from the app store and it will not open once it is downloaded.

    App Zapper is a paid app. AppCleaner does the same thing but is free;
    http://www.freemacsoft.net/appcleaner

  • What do you do when you can't sync your ipod and it tells you that itunes is not compatible with your ipod?

    what do you do when you can't sync your ipod and it tells you that itunes is not compatible with your ipod?

    Upgrade to the newest version of iTunes first to see if that helps.
    B-rock

  • What do you do when you can't read the code on a iTunes gift card?

    What do you do when you can't read the code on a iTunes gift card? I tried taking it back to the store with my reciept, but they said I would have to contact Apple support. Am I out just out $25 dollars?

    See this support article:
    http://support.apple.com/kb/TS1292
    Instructions are at the bottom of that article.
    BTW, this forum is for questions about iTunes U, Apple's service for colleges and universities to post educational material in the iTunes Store. Normally you want to ask your questions in the general iTunes forums.
    Regards.

  • HT201412 what do you do when your phone numbers no longer have the contact persons name just a number. Also names are missing from the address  book where contacts are.

    what do you do when your phone numbers no longer have the contact persons name just a number. Also names are missing from the address  book where contacts are.

    I, too, love everything about my phone. The other day I tried to crash my Z10 by running multiple apps and having videos running in the background. Do you think my Z10 showed any signs of slowing down? Nothing doing! It ran as smooth as silk. I'm very impressed.
    Cheers.
    - If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

  • What do you do when you turn  ipod touch on and the apple apears and stays  on  wont turn off

    what  do  you do  when you turn  your  ipod touch on  and  just  the apple appears  wont shut off

    Try:                                               
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable       
    - Try on another computer                            
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar                                     

  • What do you do when you download a show and it has no sound? ( the volume is up on itunes and my computer)

    what do you do when you download a show and it has no sound? ( the volume is up on itunes and my computer)

    That's what iTunes -> Preferences -> Playback -> Sound Check does - equalizes the volume across tracks to provide a more-even playback.

  • What do you do when ipod is detected but not identified?

    What do you do when ipod is detected but not identified?

    Hi there schnee2,
    You may find the troubleshooting steps in the article below helpful.
    iPod not recognized in My Computer and in iTunes for Windows
    http://support.apple.com/kb/ts1369
    -Griff W. 

  • What can you do when you forget your iPod password and it locks you out?

    What can you do when you forget your iPod passcode and it locks you out.

    http://manuals.info.apple.com/en_US/iPod_touch_iOS4_User_Guide.pdf

  • What do you do when a movie you buy, will not down load?

    what do you do when a movie you buy , will not down load?

    I tried again this morning. All I see is a white screen with the words "iTunes Store" in the center of it, in gray. When I click on store at the top, and then "Home", the top of the browser says "Accessing iTunes Store" with a progress meter that goes halfway, stops and then it turns into the black Apple logo. Same thing happens when I try to click on that little house icon.
    Do you guys see album covers in there, or what? I downloaded the itunes software yesterday to my desktop AND laptop, and I am experiencing the same problem on BOTH computers. I am running Vista Home Premium, on DSL.
    Oh, and thank you for the link to the troubleshooting for this--I am reading it now, trying to figure this out.
    I finally figured out that I could access the iTunes store from my iPod (duh!!) last night, but I'd like to be able to do this on my PC too. So it's larger and easier to see.

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