HT204380 Cannot activate and use FaceTime and iMessage.

System will not accept correct Apple ID username and password. Cannot turn off applications and then turn them back on. Used to work fine on iOS 5.

iOS: Troubleshooting Messages
iOS: Troubleshooting FaceTime and iMessage activation
iOS: Troubleshooting FaceTime

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What shall i do? I've done restoring my iphone 3gs and still stuck on cannot activate and contact customer service.

I've done restoring my iphone 3gs and still stuck on cannot activate and contact customer service. What shall i do? any help please.

99.9% of the time, the cause of this issue is the fact the phone was jailbroken/hacked to unlock it for use on networks other than the network the phone was originally locked to. Apple maintains a database of officially unlocked iPhones, and when Apple's servers detect phones such as yours, activation stops & you get the message you got.
So, either get a sim card from the carrier your phone was originally locked to, or get it officially unlocked, if you want to activate it. Because it appears that it was not officially unlocked.

After software update i am unable to use facetime or imessage

Last night I prompted for a software update on my ipod touch. At the end of the update it said an error had occured, and then prompted me to restore my ipod. Since the time of the restore I am unable to use Facetime or Imessage as I cannot get signed in. When I enter my apple ID to either of these applications it says "An error occurred during activation. Try again", and when I attempt to "create a new account" both applications say "Unable to contact the (facetime or imessage) server. Try again" - Dokes anyone now how to fix this??????????????

You can try here:
Can't Activate FaceTime
However, I suspect an Apple server problem. Many users have been reporting problems with Messages and Facetime today.

Why does the "set automatically" button keep turning off in the my date & time area of my settings? When it is off I can not use facetime or imessages.keep during off on my iPad?

I wasn't able to use FaceTime or iMessages and found out it was because the "set auomatically" button was off under date & time in the settings area. Why does tha button turn off?

I wouldn't suggest going to get it yourself. You could find yourself in a situation you cannot get out of and could get hurt. Second, as stated before, it is more for misplaced or lost devices, not stolen devices. Many police agencies do not feel they have probable cause, just from your statement on a map location to justify attempts to recover the device. There have been many posts from others who have had devices stolen where the police will not confront someone based on that map location. I understand you are impacted by the theft, but this is what we have insurance for. To protect your content, from now on I suggest you put a passcode on the device. I hope you have changed all of the passwords for accounts you had on the device, since all of your content and data was accessible to the thief.

Can I use FaceTime or iMessages to correspond to my tutor with its Skype ?

Hello !
I would like to use FaceTime or iMessages to talk to my tutor online but he has Skype.
Is it possible to correspond with him ?
Kind Regards,
Jean-Louis

Alright, after trying stuff for some irritating hours, I think I've got something you can use. I haven't figured out how to get it to run all the time.
(I must be an idiot becuase I can't find where to upload this file)
Automator application
Run Shell Script (ignore this actions input)
ioreg -n AppleSmartBattery -r | awk '$1~/Capacity/{c[$1]=$3} END{OFMT="%.2f%"; max=c["\"MaxCapacity\""]; print (max>0? 100*c["\"CurrentCapacity\""]/max: "?")}'
Set Value of Variable
Variable: new variable... (I called it Battery Life)
Run AppleScript
on run {input, parameters}
if input is less than "3.00" then tell application "Finder" to eject (every disk whose ejectable is true and local volume is true)
return input
end run

I cannot log into my Facetime or iMessages. When I bought this iPad2 in November everything worked. This is extremely frustrating. Has anyone found the solution?

I cannot log into my Facetime or iMessages. When I bought this iPad2 in November everything worked. This is extremely frustrating. Has anyone found the solution?

I can still access the internet. I can still log into my iCloud. I reset my network settings and restored my iPad twice already. I tried all the stuff I could find on YouTube to include changing my DNS setting to 8.8.8.8 I don’t know why I can’t log on. I bought the iPad in Germany and it worked. When I came back to Turkey where I live it worked. I took a trip to the states in December and it worked. Now that I’m back in Turkey, I can’t even log on. For both the facetime and imessage I get a message that says “ Could not sign in. Please check your network connection and try again. I tried to all the help line twice and they couldn’t even help me. I just bought this in November and don’t know why it’s not working……….Help if you can. Thanks for the response.

Could use facetime in UAE updated to IOS6 and now cannot connect, could use facetime in UAE updated to IOS6 and now cannot connect

Could use facetime on ipad 2 in UAE, then updated to IOS6, now everytime I try ft it can't connect! I have tried resetting everything but still it seems a lost cause.

Same problem with me on my Ipad 2, intially on my UAE ID even Imessage was not working, got the error wrong password, after changing my Apple account which I had in USA Imessage works but Facetime calls but gets stuck in connecting for several minutes and than stops. ? Please help, most likely an issue with Etisalat but its unfair on us apple customers..a very important reason for buying Ipad was facetime

Why is my phone not allowing me to use FaceTime or iMessage using my Apple ID instead of my number?

I recently suspended my service with Verizon due to deployment and I looked forward to using FaceTime and iMessage through my email account. However, my phone will not allow me to. The pop up says "Could not sign in. Please check your network connections and try again". I don't know what the problem is? Is it because of my location? Or my service suspension? Help, please!

Hello bmsarabia,
You may need to verify that you are connected to a Wi-Fi network. If you are, and are still receiving this message, the article linked below provides troubleshooting steps that can help get your signed in.
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970
Cheers,
Allen

HT204380 I can't use Facetime. Checked all settings are correct.

I cant use Facetime. I see the missed calls. I can't place a call either. Confirmed settings are correct following the troubleshooting guide. My WiFi works fine (can send text /o issues). My contacts are all iPhone users.

Thanks for your reply. Since posting this I somehow managed to create an IMAP account on my phone and everything is coming through npow!!
I don't know what i did but it's working.
FYI I'm with Sky,com and a password is required. No error messages were being received.
Thanks

People cannot hear me using FaceTime or Speakerphone iPhone 4 with iOS 5.0.1

I just noticed this today. I tried blowing out the headset jack and other areas with compressed air, restarting the phone, and also did a factory restore and still only when I use the speakerphone option when on a call or using Facetime no one can hear me at all unless I plug in my earphones. Anyone have any ideas?? By the way, if I use the voice record feature in the accessories, I can record my voice so it makes no sense.....

Whether it makes "sense" to you or not (do you really know everything about the phone?), if you've restored as new (without using a backup), you've done all possible software fixes. If this was a bug in the iOS, others would be having it as well, yet no other reports...
Again - restoring as new brings the phone to a blank slate, and if still not working properly, there is nothing further you can do. Take it to Apple.
There is one exception: If the phone was EVER hacked to jailbreak or unlock, there can be permanent damage that not even restoring as new can fix (i.e. altered baseband firmware)

HT204380 When someone called using FaceTime,I was unable to get to the IPad in time.and I missed the call. When I went to use the IPad it was locked up.unable to get further than the FaceTime screem.

When someone called me on my IPod I was unable to get to the pad in time to recieve the call.When I went to use the machine it was locked up on the FaceTime screen. And it remaines locked no matter what I do

Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
Or if that doesn't work, quit FaceTime completely and restart the iPad.
Go to the home screen first by tapping the home button. Quit/close open apps by double tapping the home button and the task bar will appear with all of you recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner to close the apps. Restart the iPad.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.

I cannot find or use FaceTime? Help me?

I have been givin an iphone but at the moment it doesn't have a sims card in it. Because of this I have been using it as an Ipod. I used to be able to use and call on facetime but recently I have found out that I cannot find it nor use it. Can You help me?????

There is no FaceTime on an iPhone 3Gs.

I can't use facetime or imessage after downloading ios 7.

After downloading IOS 7 on my Ipod Touch 5, I could no longer use Imessage or facetime. I go to my facetime app and it opens with asking for my apple ID et al and then comes up
"FaceTime Activation
Could not sign in. Please check your
network connection and try again."
When I go to my imessage app the SAME thing occurs.
There is NOTHING wrong with my internet connection. Safari is going online no problem. How can I fix this?

Change your iPod DNS to 8.8.8.8
That should work. Cheers

Cannot dial anyone using FaceTime on iMac

Apple should have tested FaceTime on Mac more thoroughly before launching it. After all it is not a free but paid App. First of all, Apple forgot there were lots of people who register a long time ago and their Apple ID is not an email address but (say in my case) numbers (mine is my mobile number). Secondly, in the early days when I created my Apple ID account, the password requirement is loose - today passwords must contain 8 (6 in the past) digits and a capital letter etc. Hence, after I purchased FaceTime on iMac and tried to enter my Apple ID and password, I could not log in. There was also no error message telling me what the problem was. Eventually I had to call the Apple hotline and learnt that I had to create a new Apple ID and password in order to use the FaceTime on iMac.
No, that didn't solve the problem. After I successfully launched by FaceTime on iMac (verifying via my email etc), I finally managed to launch the FaceTime on my iMac. I then tried to call/FaceTime a few people who had FaceTime on their iPhones but everytime, the error message is: Mr So and So "is not available for FaceTime". And when I use an iPhone to call my iMac FaceTime, I hear the ringing tone on the iPhone but nothing happens to the iMac - in other words, there is no prompt at iMac for me to "answer" a call.
I never knew Apple products are so complicated and user unfriendly. Can I get a refund for the FaceTime?
Al

Check that you do not have any firewall that is blocking the connection. Also from personal experience I have noticed that FaceTime does not work if you are both using the same network but I am not sure if this is the case here?

Cannot activate new apple id in iMessage

I have setup a new apple id for my daughter's ipod Touch. When I go to Settings>Messages>Enter Apple ID, I do so with her e-mail address and password that I setup on iTunes. I tap "sign in" but then another login screen appears asking for the password for her Apple ID (e-mail address used in last screen). I enter the correct password for the Apple ID and it returns a message that the user id or password is incorrect.
I'm completely baffled.....can anyone help?

maybe you could connect your phone to your computer and have itunes open click on the store in itunes, log in to your account and then go to manage your devices and remove the phone from the list there and try then to delete imessage and update it

HT204380 Cannot activate and use FaceTime and iMessage.

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