HT204380 FaceTime won't connect

FaceTime connects sometimes but not others does anyone know why?

Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems
http://tinyurl.com/32drz3d
 Cheers, Tom

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My FaceTime won't connect. Every time I try to call my friend it says connecting. Then unable to connect. Or lost connection. And when I go to our FaceTime history it said "FaceTime answered on another device." What can I do to fix this problem?

My FaceTime won't connect. Every time I try to call my friend it says connecting. Then unable to connect. Or lost connection. And when I go to our FaceTime history it said "FaceTime answered on another device." What can I do to fix this problem? We always used to FaceTime. And now all of the suddenly we can't.

Apple has released a document which is reported to address the recent FaceTime issue.
http://support.apple.com/kb/TS5419

FaceTime won't connect since ios5 update

Since updating to iOS 5, FaceTime won't connect. From my favorites list, it flashes & returns to favorites list. Does the same from contacts. I've rest & restored without success. Any thoughts?
Thanks.

Hey QueenBee207,
Thanks for the question. I understand you are experiencing issues with FaceTime. The following resource may help you troubleshoot:
iOS: Troubleshooting FaceTime
http://support.apple.com/kb/TS3367
Thank you for all you do!
Matt M.

Iphone 4 facetime won't connect to my wifi ?? AT

iphone 4 facetime won't connect to my AT&T wifi

Take a look at the link: troubleshooting factime
http://support.apple.com/kb/TS3367

Facetime won't connect

I recently run into a problem with FaceTime not connecting. When I play or receive a call, it says "Connecting..." and remains that way until I hang up. This happens on my Mac (2010 15" Macbook Pro running 10.8.3), iPhone 4S, and iPad (both running iOS 6.1.3).
I live in Uzbekistan, which may be the problem, though I have friends here who have been able to use FaceTime without a problem, and until now I have had no problem using FaceTime from here. The problem started when I returned from a trip to the U.S.; I came back and FaceTime wouldn't connect anymore. I didn't change any settings for my wireless network (using an Airport Extreme), and I get the same problem even when using local 3G internet. I also subscribe to a VPN service and I run into the same problem when connected through that.
I've tried the FaceTime troubleshooting in this article (http://support.apple.com/kb/ts3367) but nothing helped. Any thoughts/advice would be greatly appreciated.

My boyfriend is having the same problem. He's visiting from the states and can't seem to use FaceTime. Any incite would be greatly appreciated.

I changed my Apple ID and now FaceTime won't connect...why?

I changed my Apple ID to my new email address...now my FaceTime will not connect...I have it set up with my cell phone but no luck connecting...suggestions?

Hello solarkey,
Thank you for providing the details of the issue you are experiencing with logging into FaceTime after updating your Apple ID password.
First, I recommend toggling FaceTime off and then back on:
Toggle FaceTime off and on in FaceTime > Preferences.
Additionally, you can click on your Apple ID in FaceTime > Preferences to sign out and sign in with your new password if you have not entered your new password.
FaceTime for Mac: Troubleshooting FaceTime
http://support.apple.com/kb/ts4185
If you continue to experiencing sign in issues with FaceTime, I recommend continuing with the following article:
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970
Thank you for using Apple Support Communities.
Best,
Sheila M.

FaceTime won't connect to another MacBook Pro?

My husband and I have our three iPhones and my MacBook Pro connected under the same iCloud account. He recently bought his own MacBook Pro so we could FaceTime computer to computer rather than him using a phone while he is overseas. He can call from his phone to my computer and to my phone, but any calls going to or from his computer fails (some will come up on either end and some won't). He tried creating a completely new iCloud account as well since maybe it was trying to call itself, but that didn't change anything. We tried completely separating our numbers on the different devices so mine all had the same numbers/emails associated and his had only his so they didn't overlap, but that didn't seem to work either. Anyone have this problem and find a solution?

Hello jdbeadle,
Thanks for using Apple Support Communities.
I found the following support article that has some troubleshooting steps for resolving these connection issues with FaceTime for Mac:
FaceTime for Mac: Troubleshooting FaceTime
http://support.apple.com/kb/TS4185
Take care,
Alex H.

FaceTime won't connect via telephone

FaceTime connects to husband and wife iPhones and husband's iPod because only one iTunes account is used for all. How can wife receive FaceTime on her phone only via telephone #

Thanks. I shut off the FaceTime on the iPad. I am using the iTunes email and sign-in on my phone and I removed the check mark from the email address was now the telephone # has a check mark next to it.
I changed the iTunes ID and email on my husband's phone. I verified the change via Apple email. I removed the check mark next to my husband's email and his telephone # now has a check mark next to it.
Both the phones are signed in to FaceTime. We still can't connect with each other on FaceTime in either direction.

FaceTime won't connect with a friend that it's worked with before.

I am unable to connect to FaceTime with my friend who has an IPhone4 and I have an iPad2. It worked April 13 but it hasn't worked since. What do we need to do to solve this?

http://www.apple.com/feedback/
You can let them know....although I wouldn't hold my breath waiting for response or for them to alter their decision

Facetime won't connect "please check your network connection

when trying to connect to facetime in my imac it says can not sign in please check your internet connection

Troubleshooting FaceTime
http://support.apple.com/kb/TS3367

My FaceTime won't connect

I an having trouble with FaceTime on May iPad and iPhone it is not connecting to any calls

http://support.apple.com/kb/TS5419
See if this helps explain it

FaceTime won't connect please help

Hi I have an iPad 2 my girlfriend has an iPhone 4, we both have wireless although hers is at university, everytime we try to FaceTime we get the call but then it just say connecting with my camera of me and that's it. however mine works with other people fine and was fine with hers before she went away. Is it just her wireless signal or are there any settings we can change skype for ipad and iphone works it just seems to be facetime. any pointer would be appreciated Thanks

Hi I have an iPad 2 my girlfriend has an iPhone 4, we both have wireless although hers is at university, everytime we try to FaceTime we get the call but then it just say connecting with my camera of me and that's it. however mine works with other people fine and was fine with hers before she went away. Is it just her wireless signal or are there any settings we can change skype for ipad and iphone works it just seems to be facetime. any pointer would be appreciated Thanks

HT204380 Facetime won't activate.

I have an iPod Touch 5th generation and I can not activate FaceTime. It keeps saying it is a network connection problem but I have tried several different Wi-Fi connections and it is always the same message. I have reinstallled ios7 nothing is working. Somebody please help me!!!

The iMessage and Facetime servers are down for the day. People have been having issues since this morning. I called Apple myself and they told me to just wait until this evening and try again but warned that could not be fixed until tomorrow.
Wait until then and see what happens. You can always call Apple and get a direct update if you still have issues and think it should be fixed.
Regards,

Iphone 5s, FaceTime won't connect at all

It's driving me crazy, whenever I try to FaceTime any of my contacts, or they FaceTime, we are both able to pick up, however it never stops "connecting" until it fails completely. I have tried to with a different device, several, I've reset network settings, my wifi itself, I've turned FaceTime off and then back on. Nothing's making it work, iMessage is absolutely fine and so is my wifi itself. I was able to FaceTime fine yesterday, it's just today where it's stopped working, please help!

Sit tight and wait for Apple to resolve. This is an ongoing issue, you can look at today thread see that everyone is having issues also.

FaceTime won't connect to one specific contact.

I'm having trouble with FaceTime.
I was able to FaceTime my girlfriend 3 nights ago and it worked perfectly fine. After about half an hour however it cut off and ever since then I haven't been able to connect to her. She tells me that she is able to FaceTime all of her other contacts but as soon as she goes to FaceTime me it doesn't work.
The call comes through but when either of us click answer, it stops at connecting and after so long says "so and so is not currently available to FaceTime".
Does anyone know what is causing this problem and how it could be solved?

Hi Tibbles96,
If you are havin issues with FaceTime on your iPhone, either generally or with a specific contact, you may find the troubleshooting steps in the following articles helpful:
iOS: Troubleshooting FaceTime
http://support.apple.com/kb/TS3367
Regards,
- Brenden

HT204380 FaceTime won't connect

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