HT204380 have anyone have problem activating their facetime? it says...could not sign in. please check your network connection and try again. please help.
when activating facetime, it says...could not sign in. please check your network connection and try again. never tried facetime with my account. i tried to register with other apple ID but it does not help. please help.
a lot of us are in the same boat - no help from anyone as of yet
Similar Messages
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FaceTime says "Could not sign in. Check your network connection and try again."
I can't sign in to FaceTime using a macbook air. I can sign in to iTunes, iCloud (so I know my sign in is correct and works) and others can use facetime on my network. FaceTime says "Could not sign in. Check your network connection and try again." using Time Capsule router with no problems ever. What can I do to sign in?
Try This...
Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430
If no joy...
Reset all settings
Settings > General > Reset > Reset all Settings.
This will return all iDevice settings to factory defaults... you will not lose any data.... But you will have to re-enter all of the device settings.
More Info here... Troubleshooting FaceTime
iOS http://support.apple.com/kb/TS3367 -
I can not log in to iMessage iOS 6 iPhone 5. Error says " Could not sign in. Pleasecheck your network connection and try again. I do have network connection since I can browse the web using wifi!
I have tried using cellular data connection or wifi and I can not sign in?Go to Settings>General>Date and Time>Set Automatically>On.
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I keep getting an error message when trying to log on to FaceTime and iMessage on my iPad mini with wifi...Could not sign in. Please check your network connection and try again. Help!
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
For non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
Cheers, Tom -
When trying to sign in to Face Time, I continually get "Face time Activation" "Could not sign in. Please check your network connection and try again". I am able to access the internet via Safari, so my network connection seems to be working. What am I doing wrong, and how can I access Face Time?
Hey sklingen,
Thanks for the question. I understand you are experiencing issues signing into FAceTime. The following article may help to resolve your issue:
iOS: Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
You may also want to reset your network settings:
Settings > General > Reset > Reset Network Settings.
Note: this will delete any network related settings (saved Wi-Fi passwords, etc), it will not erase any content from your device.
Thanks,
Matt M. -
I am not able to use my iMessage after updating to iOS 7.0.2. Although I have tried to sign in as many times as possible, a sign writing "could not sign in. Please check your network connection and try again". My network bar is 4-5/5 but I still could not sign in.
Hi Dinowenwen,
Thanks for visiting Apple Support Communities.
If you're not able to sign into Messages, the steps in this article can help:
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/ts3970
Cheers,
Jeremy -
faceTime activation...says could not sign in, Please check your network connection and try again. Done this several time, the network is connected to internet....what can I do?
Face Time was working, but just stopped for some reason
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Facetime error "Could not sign in. please check your network connectivity and try again
When I try to log in to Facetime on my iMac, it gives me the an error. "Could not sign in. please check your network connectivity and try again" I have already tried fixing the time and I dont have any firewall installed
This could be a complicated problem to solve, as there are many possible causes for it. Test after taking each of the following steps that you haven't already tried. Back up all data before making any changes.
Before proceeding, test on another network, if possible. That could be a public Wi-Fi hotspot, if your computer is portable, or a cellular network if you have a mobile device that can share its Internet connection. If you find that iMessage works on the other network, the problem is in your network or at your ISP, not in your computer.
Step 1
Check the status of the service. If the service is down, wait tor it to come back up. There may be a localized outage, even if the status indicator is green.
Step 2
Sign out of iMessage and FaceTime on all your Apple devices. Log out and log back in. Try again to sign in.
Step 3
Restart your router and your broadband device, if they're separate. You may have to skip this step if you don't control those devices.
Step 4
From the menu bar, select
▹ About This Mac
Below the "OS X" legend in the window that opens, the OS version appears. Click the version line twice to display the serial number. If the number is missing or invalid according to this web form, take the machine to an Apple Store or other authorized service center to have the problem corrected.
Step 5
Take the steps suggested in this support article. If you don't understand some of the steps or can't carry them out, ask for guidance.
Step 6
From the menu bar, select
▹ System Preferences... ▹ Network
If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If the box marked SOCKS Proxy is checked, uncheck it. You don’t need to change any other settings in the window. Click OK and then Apply. Test.
The result may be that you can't connect to the Internet at all. Revert the change if that happens, or if iMessage still doesn't work. Remember that you must Apply any changes you make in the preference pane before they take effect.
Step 7
Select from the menu bar
▹ System Preferences… ▹ Flash Player ▹ Storage
and click
Block all sites from storing information on this computer
Close the preference pane.
Step 8
Make sure you know the ID and password you use with iMessage. Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.
Use the search box in the toolbar of the Keychain Access window to find and delete all items with "iMessage" or "com.apple.idms" in the name. Log out and log back in.
Step 9
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
If iMessage worked in the guest account, stop here and post your results.
Step 10
Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you start up, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start and run than normal, with limited graphics performance, and some things won’t work at all, including sound outputand Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. After testing, restart as usual (i.e., not in safe mode) and test again.
If iMessage worked in safe mode, but still doesn't work when you restart in "normal" mode, stop here and post your results.
Step 11
Triple-click anywhere in the line below on this page to select it:
/Library/Preferences/com.apple.apsd.plist
Right-click or control-click the highlighted line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and empty the Trash.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
Step 12
Reset the NVRAM.
Step 13
Reset the System Management Controller (SMC).
Step 14
Reinstall OS X.
Step 15
If none of the above steps resolves the issue, make a "Genius" appointment at an Apple Store, or contact Apple Support. When you set up a support call, select "Apple ID" as the product you need help with, not the hardware model. That way, if you're not under AppleCare, you may be able to talk your way out of being charged for the call. -
So our school lets us use Macbook Airs for the school year, and it has facetime on it. I know facetime isn't blocked because like everyone else is using it. So I decide to give it a try. I click the icon, it says enter your apple ID. I dont have one, so I click to make one, and do so. I then enter my apple ID and click next. The screen reads "People will call you using your email address. What email address would you like to use?" I enter my email address in the box below the message, and then go to my email and click the link, and sign in, thus verifying the email. I go back to the facetime window, and click next. At the top it says Verified, but when I click next it doesn't go on to the next step, it simply blacks out the next button so that I can not click it, and after a few minutes a message comes up that says "Could not verify the email address. Please check your network connection and try again."
So that is the issue, please help!!!!!
*Note-I repeat that I know it is not blocked by the school because everyone else uses it just fine.*Hello BassoonPlayer,
Since you are using one of the the school's Macbooks, it is quite possible that the time and date are not properly set on the computer that you are using. FaceTime will not work if you do not have the proper time zone set up for the location that you are in. This past week, there were a two other Macbook users I've helped by simply telling them to set the Date/Time properly. By the way, you described your problem very well, which makes it easier for us to help you. Hope this solves your problem -- if not, post back and I can suggest other remedies.
Wuz -
IMessage Activation. Could no sign in. Please check your network connection and try again.
iMessage Activation. Could no sign in. Please check your network connection and try again.
I have two apple ids.
one for Itunes and other for everything else.
I dont want to use the itunes id for imessage/facetime.
i tried the following solutions to no avail:
1. http://support.apple.com/kb/TS4268.
2. Click on DNS and change the current value to 8.8.8.8,8.8.4.4
3. verified -unverified-verified email.
4.disassociated /removed alternate Apple ids.Hello, Hannaabe.
Thank you for visiting Apple Support Communities.
I see you have already been through most of the troubleshooting steps for this issue. Make sure to take a look at the section below labeled If you've waited 24 hours and still can't activate FaceTime or iMessage.
If you see "Waiting for Activation", "Activation unsuccessful", or "An error occurred during activation"
These messages occur when your iPhone is trying to activate your phone number with iMessage or FaceTime.
To resolve these status messages, follow these steps. After each step, turn FaceTime and iMessage off and on again in Settings > Messages and Settings > FaceTime.
Update to the latest version of iOS.
Make sure that you have a cellular network connection with your cellular provider. You need a cellular network connection to activate iMessage and FaceTime with your iPhone phone number.
Go to www.apple.com in Safari to make sure that you have a data connection. You need a data connection to activate iMessage and FaceTime with your iPhone phone number.
Make sure that you can send and receive SMS. You need a valid SMS messaging plan to activate FaceTime and iMessage.
Make sure that FaceTime hasn't been restricted: tap Settings > General > Restrictions > FaceTime.
Set iPhone to the correct time zone: tap Settings > General > Date & Time.
Note: If Set Automatically is on but the incorrect time zone appears, turn Set Automatically off and choose the correct time zone, date, and time.
Contact your carrier to verify that there are no restrictions, blocks, or filters on text messages. Restrictions, blocks, or filters on text messaging will prevent iMessage and FaceTime registration from completing.
If "Waiting for Activation" still appears after you perform these steps, turn FaceTime and iMessage off and on in Settings > Messages and Settings > FaceTime. You may need to wait up to 24 hours to complete activation. Most attempts will take less than an hour, but some attempts may take up to 24 hours. If your issue isn't resolved after 24 hours, please contact Apple for assistance. If you've recently performed a remote wipe on your iPhone, wait 24 hours from the time you performed the remote wipe, and then turn iMessage off then back on.You can still activate iMessage and FaceTime with your Apple ID when these status messages appear. You can see that you've activated FaceTime and iMessage with your Apple ID by tapping:
Settings > FaceTime > You can be reached by FaceTime at:
Settings > Messages > Send & Receive > You can be reached by iMessage at:
If you've waited 24 hours and still can't activate FaceTime or iMessage
If you're still unable to resolve the symptoms above after performing these troubleshooting steps, please contact Apple for assistance.
iOS: Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/ts4268
Cheers,
Jason H. -
I am trying to log into FaceTime and iMessage and I keep getting the error "iMessage Activation Could not sign in. Please check your network connection and try again." We have used these features in the past. Please help to get the working.
Try the troubleshooting steps listed under the error message you are getting in this article: http://support.apple.com/kb/TS4268.
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On old MacBook Pro Version 10.6.8 downloaded Facetime from the Mac Store as instructed but error loging in says 'Could not sign in.Please Check your network connection and try again'.
I have follwed all these discussion fixes with DNS settings 8.8.8.8 and 8.8.4.4 and refreshing everything but nothing works.
Help!
I have also logged out of my other laptop and closed my phones Facetime.Hi KateD14!
I have an article here that addresses this sign in issue with FaceTime and may have some troubleshooting steps to help you resolve this issue:
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970
Resolution
Try the following:
Ensure that you have an active Internet connection.
Verify that you are using a valid Apple ID at appleid.apple.com. You can also create an Apple ID or reset your password from this website. Other things you should confirm while logged into appleid.apple.com:
Confirm that the email addresse(s) for your Apple ID has been verified.
Check for miss-types of the email address
Check the spelling of the email address
Check that all letters are lower case
Make sure that special characters are correct, e.g. no commas (,) where there is supposed to be full stops (.), etc.
Note You may experience issues if your email address is associated with more than one Apple ID. If you have multiple Apple IDs, log in to appleid.apple.com with each Apple ID and confirm that each email address you wish to use for FaceTime or Messages is associated with only a single Apple ID.
Make sure the date, time, and time zone are set correctly in Data & Time preferences, in System Preferences. Tip: Enable "Set date and time automatically" in Date & Time preferences to automatically keep this information accurate.
If third-party firewall or port filtering software is installed, it needs to be configured to allow connections to apple.com, verisign.com and verisign.net. A list of ports required for using FaceTime and Messages is in Using FaceTime and iMessage behind a firewall. Please consult this article for further help configuring firewalls and Internet security software.
If your /private/etc/hosts file has been modified, make sure that it is not interfering with communications to apple.com, verisign.com or verisign.net servers. Note: Some third-party software installers may modify the /private/etc/hosts file without alerting you. Instructions about how to check and resolve issues with a /private/etc/hosts file are in the "Blocked by configuration: (Mac OS X/Windows)" section of iTunes: Advanced iTunes Store troubleshooting
Thanks for being a part of the Apple Support Communities!
Regards,
Braden -
Could not sign in. Please check your network connection and try again. While using FaceTime
While using my iPad air trying to connect to FaceTime, I type in my Apple ID and password then get this message. Could not sign in. Please check your network connection and try again. Have checked network connection and have internet. Help!
Some basic troubleshooting steps for FaceTime activation.....
Check Settings>General>Date and Time>Set Automatically>On. Make sure that the time zone setting is also correct.
Try restarting or resetting your iPad and then try activating again.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up. -
Facetime could not sign in. Please check your network connection and try again.
Can anyone help me, I can't use my Facetime as I enter my Apple ID it keeps coming up with "Facetime could not sign in. Please check your network connection and try again." but my network is ok and can access the net. My apple ID works fine with iTunes and Apple TV and my iPad so I am at a loss.
Hello
Try this... I had the same problem and this worked for me.
Go to your system preferences → network → make sure WI-FI selected → advanced → DNS tab. Add 8.8.8.8 to the DNS servers. Go back to FaceTime and try to verify your account again. Let me know if that works.
Good luck! -
On IOS7, iMessage "waiting for activation" when I enter my Apple ID for iMessage, I receive a message "Could not sign in. Please check your network connection and try again" I am unable to get many text message because of this. What do I do?
If you're having trouble logging in to FaceTime or Messages, the following article may be useful:
iOS: Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/ts4268
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