HT204380 Unable to sign into FaceTime

I have an iMac running Mac OS X 10.6.8, a verified Apple ID and the latest version of FaceTime. When I try to sign in the computer 'thinks' for a while then gives me an error message to check my internet connection. The connection is fine as I can access the internet from the computer. I am able to use the Apple ID to run FaceTime on my iPad. I have tried my husband's ID and it does the same thing. Ideas? I am a relatively new Mac user. Thanks!

I called AppleCare yesterday to find out if my Logs had been analyzed and if they had an answer for my FaceTime issue. They did indeed have the answer. It was a "serialization problem". The original logic board in my Mac Pro 1,1 needed to be replaced, right after I purchased it, and the ASP didn't "serialize" the new board. The AppleCare rep told me to take it in to any Apple Store and they will serialize the board or replace it if necessary!!! And they refunded my $19.00 for Single-Incident support since it was due to an oversight by the original ASP! AWESOME!!!!!!!!
I shot over to my local Apple Store and within 5 minutes (FIVE MINUTES!) FaceTime was working!

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HT204380 I am currently unable to sign into FaceTime with my apple I'd but I can sign on to the App Store why is that?

I am currently unable to sign into FaceTime with my apple I'd but I can sign on to the App Store why is that?

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I am currently unable to sign into Facetime.

As the title says, I am currently unable to sign into Facetime from my MacBook Pro, Mac OS x 10.6.8. This has been the case for three weeks. I have not "upgraded" to Mavericks and I have not changed any settings. I have rebooted the computer several times and checked the time zone settings (having the computer in a different time zone than the settings is apparently an issue). Everything appears to be in order. I am able to sign in to the Apple Store and this forum and my iPod 4G connects just fine with the same Apple ID and password. Any ideas?

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Hi,
If you are getting the message to Contact Support there is no other option.
When Mountain Lion first came out and you got this message it did appear to get sorted for free.
Start here
http://www.apple.com/uk/support/itunes/
Click the Contact Support at the bottom of the menu
In the next page use the right hand Pane and the iTunes Store link.
after that generally follow "Manage Account" type links.
The process is "trying to answer questions" but you will eventually be offered an email Link.
Use that and explain the issue.
Generally the issue tends to be something specific about your account that only Apple Support can change.
9:38 pm Tuesday; February 18, 2014
 iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

When I am connected to the Internet I cannot sign into FaceTime. A message comes ' not connected to server. Check Internet connection' . Am unable to contact folks on FaceTime for last 5-6 days. Please help

Dear Friends,
I am unable to contact my friends on FaceTime last 5-6 days. Although I am connected to the Internet and browsing my mails successfully, when I sign into FaceTime with correct ID and PW a message appears ' cannot connect to server. pl check Internet connection' this is very confusing. Pl help.
thanks
ARabinda Ganguly

Make sure your time zone and time are correct. Have the iPad get the time automatically.

IPhone message to sign into FaceTime-won't accept password or let me change it. Unable to use phone

I have iphone 5 with iOS 8.1.2. I cannot use my phone because of a pop up message asking me to sign into FaceTime, which I never use. It asks me for my password for an iCloud email address that I never use, either. IThen it tells me to reset it, which I do. i receive link from Apple to reset, which I do. Then I try enter the password on phone, but it doesn't accept it.

FaceTime troubleshooting

We had a tower problem in our area and now I am unable to sign into my google account on my phone. I have tried to remove my account and set it up again, but am still having the same issue. It does not let me sign in keeps saying that sync is not respondi

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Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems
http://tinyurl.com/32drz3d
 Cheers, Tom

Can not sign into FaceTime or iMessage on ipad air

For some reason I can not sign into FaceTime or iMessage using my Apple ID anymore. They both used to work, but they just stopped.. Now when I try to sign back in I get a message than an error occurred during sign in. I use two different Apple id's, one just for iCloud and one for everything else.

Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
iOS: FaceTime is 'Unable to verify email because it is in use'
http://support.apple.com/kb/TS3510
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
iOS 6 and OS X Mountain Lion: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
Extra FaceTime IDs
http://tinyurl.com/k683gr4
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Troubleshooting iMessage Issues: Some Useful Tips You Should Try
http://www.igeeksblog.com/troubleshooting-imessage-issues/
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Fix Can’t Sign Into FaceTime or iMessage iOS 7
http://ipadtutr.com/fix-login-facetime-imessage-ios-7/
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
How to Block Someone on FaceTime
http://www.ehow.com/how_10033185_block-someone-facetime.html
My Facetime Doesn't Ring
https://discussions.apple.com/message/19087457
Send an iMessage as a Text Message Instead with a Quick Tap & Hold
http://osxdaily.com/2012/11/18/send-imessage-as-text-message/
To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
How to Send SMS from iPad
http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
You can check the status of the FaceTime/iMessage servers at this link.
http://www.apple.com/support/systemstatus/
 Cheers, Tom

HELP!!! When I sign into FaceTime or imessage, when I sign in it makes me sign in again and again until it says that the password is incorrect!!!! I know it correct!!! Please help I can't sign in!!

HELP!!! When I was using imessage on my phone it worked perfectly, but on my ipad, when I sign in it makes me write my password again and again until it says my password is incorrect!! Please help, I know my password is corrcect and I don't know what's going on with imessage.

Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
iOS: FaceTime is 'Unable to verify email because it is in use'
http://support.apple.com/kb/TS3510
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
iOS 6 and OS X Mountain Lion: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
Extra FaceTime IDs
http://tinyurl.com/k683gr4
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Troubleshooting iMessage Issues: Some Useful Tips You Should Try
http://www.igeeksblog.com/troubleshooting-imessage-issues/
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Fix Can’t Sign Into FaceTime or iMessage iOS 7
http://ipadtutr.com/fix-login-facetime-imessage-ios-7/
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
How to Block Someone on FaceTime
http://www.ehow.com/how_10033185_block-someone-facetime.html
My Facetime Doesn't Ring
https://discussions.apple.com/message/19087457
Send an iMessage as a Text Message Instead with a Quick Tap & Hold
http://osxdaily.com/2012/11/18/send-imessage-as-text-message/
To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
How to Send SMS from iPad
http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
You can check the status of the FaceTime/iMessage servers at this link.
http://www.apple.com/support/systemstatus/
 Cheers, Tom

Unable to sign into Messages/Face Time

iPad 4-Unable to sign into Messages/Face Time?
Used to work perfectly, now keeps asking for Apple ID but won't accept. Have changed the Apple ID, still a no go. Updates to IOS 8.1.3 and tried all the other restarts etc. no luck.

The fix was supposed to be updating to iOS 8.1.3 but since that didn't work, look here for some other suggestions. Make sure that you are signed into iCloud and into your Apple ID
imessage and Facetime sign in activation error iPad ios8.1.2

HT5538 I can't sign into facetime

I have just created apple id which has been verified and active but when I try to sign into FaceTime on my ipad2 fourth generation it says verifying but it goes back to sign in page. So I have not been able to sign into FaceTime. Any advice?

Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
iOS: FaceTime is 'Unable to verify email because it is in use'
http://support.apple.com/kb/TS3510
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
iOS 6 and OS X Mountain Lion: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Troubleshooting iMessage Issues: Some Useful Tips You Should Try
http://www.igeeksblog.com/troubleshooting-imessage-issues/
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970
How to Block Someone on FaceTime
http://www.ehow.com/how_10033185_block-someone-facetime.html
My Facetime Doesn't Ring
https://discussions.apple.com/message/19087457
To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
How to Send SMS from iPad
http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
You can check the status of the FaceTime/iMessage servers at this link.
http://www.apple.com/support/systemstatus/
 Cheers, Tom

I'm unable to sign into my face time

I'm unable to sign into my face time. It keeps making me verify my email which I've done numerous times and I've been to settings but nothing. Help?

OK, I called Apple Support (since the iPad is brand new) and got a rep to fix the problem. He manually sent a verification email, which I received, and I was able to complete the process and get Facetime working. For some reason, the Apple ID and password (as far as the iPad was concerned) needed verification. Don't know why, but am glad it is now working!

HT4847 i am unable to sign into icloud on my windows 7 computer using the icloud control panel . keep on saying server error

unable to sign into icloud account from my windows 7 pc. keep on getting the message serwr not available

Hi,
In the Finder use the Go Menu whilst holding down the ALT key.
Select the Library that appears when you do this.
Navigate to Containers/com.apple.soagent/Data/Library/Preferences
You will notice that many of the items are Aliases (to the Originals in ~/Library/Preferences).
But there are exceptions.
Delete (Drag to Trash) the com.apple.soagent.plist and com.apple.messageshelper.AccountInfoController.plist
Restart the Mac (I have not worked out is SOAgent launches when the Mac does).
Restart Messages.
If this does not work navigate to ~/Library/Preferences
In here find and Delete com.apple.ids.service.com.apple.madrid.plist
This will need a Restart of the app.
You will be asked Again for your Apple ID
9:28 pm Sunday; January 26, 2014
 iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

I am unable to sign into my account through Adobe Elements 12. I can sign in on Adobe's website, and through Revel online, and through my smartphone, however when I try to sign in through Adobe Elements 12 directly, the hourglass never stops turning, and

I am unable to sign into my account through Adobe Elements 12. I can sign in on Adobe's website, and through Revel online, and through my smartphone, however when I try to sign in through Adobe Elements 12 directly, the hourglass never stops turning, and turning.

Hi,
Have you tried working through this document - it does apply to Elements as well.
Sign in, activation, or connection errors | CS5.5 and later
If you still have problems you may need to contact the Adobe activation team - see the "Still need help?" link at the end of the document.
Good luck
Brian

Upgraded to 5c on Saturday and won't let me sign into FaceTime or iMessages. Keeps saying error.

Upgraded to 5c on Saturday and can't sign into FaceTime or iTunes. Keeps saying error. Tried 3 different networks with no luck. Been able to sign into all other apps without a problem. Help x

Hey Lucky37!
I have a couple of articles here for you that will help you troubleshoot this issue:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
iOS: Troubleshooting FaceTime
http://support.apple.com/kb/ts3367
Thanks for coming to the Apple Support Communities!
Cheers,
Braden

HT204380 Unable to sign into FaceTime

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