HT204382 black screen and no audio on flip4mac

I downloaded the free version of Flip4Mac to play avi. files, but I am only getting a black screen and no audio.

You may have to take the computer to the Apple store to have it checked.
You can try to reset SMC.
Reset SMC.     http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".
Best.

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