HT204382 on my computer is says that i have quick time and when i want to open files or downloads it saying i don't have it what the problem

Can you please help me we have a new apple computer and it says that we have quicktime and when i get an email with a download to open it says that i donot have the quick time can you help as it is here.
michelle

You may have an email file that cannot be played by QT. But then you did not provide the exact wording of the error message.
QT cannot open all types of files. You might try installing the QT plug-in Perian 1.2.3 that will enable QT to play many more types of files.
What exactly is the type of file you have that you cannot open with QT? You can try using a third-party player such as VLC Media Player 2.0.1 or MPlayerX 1.0.14.

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