HT204382 Why can't I play a .MOV movie on my apple (MacBook Pro)?

My parents have been sending me little .MOV movies via email. But I can't play them on my MacBook Pro. I am however able to play them on my iPhone.
Why can't I play it on my computer?
This is the error msg I get: The document “IMG_0259.MOV” could not be opened. The movie is not in a format that QuickTime Player understands. You may need to install additional software to open this type of file.
Many thanks,
Mascha

I have the same problem. I make a video on my iPhone and email it to my webmail, can't open it on the MacBookPro, but can on my phone from my webmail. On the MacBookPro, a screen opens that displays the "Q" from Quicktime with a question mark on it. That's all I get!
Thought I didn't have quicktime, but since the computer comes with it and my updates are all up to date, it just doesn't make any sense. This has only started recently. The two videos in question are the longest (under 15 min but over 10) ones I've ever had. When I go to email them, it says they are too long but send them anyway.
I am perplexed. I really want to be able to watch them (or I wouldn't have made them in the first place) and just can't figure out what to do!!
Peggy

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