HT204387 My iPad will not connect with my HTC phone even though it is paired.
Even though I have accepted the pairing the iPad will not connect to the phone.
iOS devices haven't been designed for data transfer wirth Bluetooth.
Check out this for more info: http://support.apple.com/kb/ht3647
Similar Messages
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My brand new iphone5 will not connect to my home wifi even though it recognizes it. My ipad and my old iphone4s connect with no problem. Any thoughts?
Although your other devices connect okay, it would be worth resetting your router by switching if off for disconnecting it from mains power for 2 minutes and then switch it on again.
Good luck and do report back. -
my Ipad will not connect with Itunes prompt states this Ipad cannot connect because the Apple mobile device service has not started "??s "
Try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc. -
IPad will not connect with extended network and/or guest network
I have extended my main network (AP Extreme) with an AP Express and uses a guest network too, all Macs, PC's, iPhones, game consoles, mediaplayers can connect to the internet with both networks. Only one device does not work with the main network and that is the iPad (1st gen). It can connect to the guest network, though. If i disconnect the Express, the iPad can connect with the main network or if I set the guest network to off it will too. But I want to connect to the main network (remote access).
Device. Network. iPad internetconnection
Extreme. Main. Yes
Extreme + Express. Main. Yes
Extreme. Main + guest Yes both
Extreme + Express. Main + guest. NO
I have reset the network configurations on the iPad and it works for only one time, if the iPad goes into sleep mode and restarts, the connections is lost. The iPad seems to be connected with the router/AP but no internet access.
Fyi
- all devices have a fixed IP address dedicated by the Airport. i tried to use DHCP, but no difference
- radio channels on automatic
- all on 2,4 GHz band
IS THIS A IPAD 1 ISSUE and do I have to accept the fact that Apple does not support the iPad 1 anymore?
Any suggestions how to fix this? Thank you.Thank you for the suggestion.
The name of my home wifi network is automatically found by the iPad and after I select it the iPad asks for a password. I have typed in my password that I use with my laptop, but it does not work.
I also tried the two alpha numeric 13 digit strings on my router. It is actually a Belkin. Neither of those worked either.
finally, I went into general as I could not find settings to tell the iPad to forget network settings? -
I have a brand new, just out of the box, ipod touch that will not connec to my home wifi. The connection works with all other devices.
What happens when you try to connect?
Error messages?
Does the iPod see the network?
Have you tried other networks?
See:
iOS: Troubleshooting Wi-Fi networks and connections -
My apple extreme wireless network is working fine with two Macs but ios devices (iPhone & iPad) will not connect. I can see the network and it's telling me I'm connected but Safari says I'm not connected to the internet. Everything was working until the ISP went down. Any suggestions?
Thank you, I've tried the support tips (resetting the network, checking security settings, etc.) and rebooting the network devices several times to no avail. I've actually been working on this for several days (when I can afford to have the network down).
What I have to determine is what has changed in the setup...from when it WAS working just fine with all devices. -
My ipad will not connect tot he server when trying to access my mail. This has been happening since last Sunday. Some have said it is due to the latest software update. I am able to connect to the internet.
I am not having this issue on iPhone.
I checked all the settings, the wireless router in my house and at work.
I have completed a hard reset of the device.
I had our IT guy at work look at it.
He said to contact Apple....
Any thoughts?
Thanks!iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
Setting up and troubleshooting Mail
http://www.apple.com/support/ipad/assistant/mail/
Using a POP account with multiple devices
http://support.apple.com/kb/ht3228
iOS: Adding an email account
http://support.apple.com/kb/HT4810
iOS: Setting up an Outlook.com, Hotmail, Live, or MSN email account
http://support.apple.com/kb/ht1694
iPhone, iPad, iPod touch: Microsoft Outlook 2003, Outlook 2007, Outlook 2010 may not display contacts and calendars after sync
http://support.apple.com/kb/TS1944
Server does not allow relaying email error, fix
http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/
Why Does My iPad Say “Cannot Connect to Server”?
http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
Gmail Account Will Not Connect to Gmail Server
http://support.apple.com/kb/ts3058
Error: “Server Unavailable” when accessing Yahoo on iOS devices
https://help.yahoo.com/kb/mobile-mail/error-server-unavailable-accessing-yahoo-i os-devices-sln8834.html?impressions=true
Unable to Delete eMail Messages
http://support.apple.com/kb/TS2475
How to Delete Email on the iPad
http://ipad.about.com/od/iPad_Guide/ss/How-To-Delete-Email-On-The-Ipad.htm
How to Mass Delete Emails from iPhone and iPad Inbox (with video)
http://suiteminute.com/how-to-mass-delete-emails-from-iphone-and-ipad-inbox/
How to delete ALL mail messages from iPhone/iPad in one step
http://www.conferencesthatwork.com/index.php/technology/2014/01/how-to-delete-al l-mail-messages-from-iphoneipad-in-one-step/
How to Attach Photos and Videos to Emails on an iPhone or iPad
http://www.wikihow.com/Attach-Photos-and-Videos-to-Emails-on-an-iPhone-or-iPad
iPad Basics: Sending an Email With An Attachment
http://ipadacademy.com/2012/03/ipad-basics-sending-an-email-with-an-attachment
How to add, send and open iPad email attachments
http://www.iskysoft.com/apple-ipad/ipad-email-attachments.html
How to Send Multiple email Attachments from your iPad or iPhone
http://ipadacademy.com/2014/03/how-to-send-multiple-email-attachments-from-your- ipad-or-iphone
How to Sync Contacts with Your iPad Using iTunes
http://www.dummies.com/how-to/content/how-to-sync-contacts-with-your-ipad-using- itunes.html
Importing a Contact List CSV to the iPad
http://techchannel.radioshack.com/importing-contact-list-csv-ipad-2235.html
iOS: ‘Mailbox Locked’, account is in use on another device, or prompt to re-enter POP3 password
http://support.apple.com/kb/ts2621
iCloud: Create a group and add contacts to it
http://support.apple.com/kb/PH2667
eMail Groups - You can use a third party app that many users recommend.
MailShot - https://itunes.apple.com/us/app/mailshot-pro-group-email-done/id445996226?mt=8
Group Email - https://itunes.apple.com/us/app/mailshot-pro-group-email-done/id445996226?mt=8
Group Email! Mail Client with Attachments and Cloud Services
https://itunes.apple.com/app/group-email!-mail-client-attachments/id380690305?mt =8
iPad Mail
http://www.apple.com/support/ipad/mail/
Configuration problems with IMAP e-mail on iOS with a non-standard SSL port.
http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/
Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430
Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.
How to delete an email account on your iPad
http://www.shoppepro.com/support/knowledgebase/228/How-to-delete-an-email-accoun t-on-your-iPad.html
Cheers, Tom -
My iPhone 4s will not connect with my home WiFi network. I have ios6 on my iPhone. The connection was working perfectly before I updated my IMac and my MacBook Pro to ios 10.8.2. I have had ios6 since I purchased the phone a couple of months ago. It searches for a network and finds them, but when it asks for my password, it will not accept the password. Have never had this happen before.
Hello krosebear,
Thank you for using Apple Support Communities.
If you are having difficulties connecting your iPhone to a Wi-Fi network, the following article should provide troubleshooting that should help you resolve the issue.
If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support
Regards,
Jeff D. -
I know my WiFi connection is working fine but I can't get the Ipad to connect to it. It was fine until I tried connecting an Airport Express using the Ipad, went through the whole tutorial and at the end I got the "unexpected error ocurred" message, I canceled and unplugged the Airport, but now the Ipad will not connect to my WiFi, please help!!
Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netwhttp://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are drooping internet connection)
• Launch Settings app
• Tap on Wi-Fi
• Tap on the blue arrow of the Wi-Fi network that you connect to from the list
• In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-wonhttp://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Fix WiFi Issue for iOS 7
http://ipadnerds.com/fix-wifi-issue-ios-7/http://ipadnerds.com/fix-wifi-issue-ios-7/
iOS 6 Wifi Problems/Fixes
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240https://discussions.apple.com/thread/4823738?tstart=240
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bughttp://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading-http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
iPad: Issues connecting to Wi-Fi networks
http://support.apple.com/kb/ts3304http://support.apple.com/kb/ts3304
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.hhttp://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sighttp://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-Ohttp://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connecthttp://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipadhttp://thehowto.wikidot.com/wifi-connect-ipad
10 Ways to Boost Your Wireless Signal
http://www.pcmag.com/article2/0,2817,2372811,00.asphttp://www.pcmag.com/article2/0,2817,2372811,00.asp
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxEhttp://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmzhttp://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Some Wi-Fi losses may stem from a problematic interaction between Wi-Fi and cellular data connections. Numerous users have found that turning off Cellular Data in Settings gets their Wi-Fi working again.
You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom -
Since I upgraded to OS 6 my ipad will not connect to my WiFi
Since I upgraded to OS 6 my ipad will not connect to my WiFi unless I am right next to it. if i walk more than three feet away it looses connection. I have tried the brightness, resetting the network settings, changing the channel on my router...help. I have century link in Phoenix arizona. modem/router is a
ZyXEL - PK5000Z. It seems to work ok on my work wifi.
My iphone and netbook work perfectly with it. I do have an upgrade to the software on my iphone, but I fear that will loose wifi as well.Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
• Launch Settings app
• Tap on Wi-Fi
• Tap on the blue arrow of the Wi-Fi network that you connect to from the list
• In the window that opens, tap on the Renew Lease button
~~~~~~~~~~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom -
Ipad will not sysc with laptop
Ipad will not sysc with laptop thru I tunes
More details are needed if you want help.
Are you running the latest version of iTunes?
Does iTunes launch when you connect the iPad to your computer?
Is the iPad recognized in iTunes?
Are you syncing with the cable or via WiFi?
Have you tried another USB port?
Please provide some details ....explain want is happening....what you are doing step by step, and what happens when you do it. -
TS4268 I did it all ... but my iPad will not connect to FaceTime ... What's next ???
I did it all ... but my iPad will not connect to FaceTime ... What's next ???
I'm sorry I wasn't clear... I have new iPad but when I'm trying to activate the FaceTime with my Apple ID it will not let me do it ( I'm getting the message "an error occurred during activation. Try again" )
I went through all the troubleshooting but it still doesn't work. I will mention my FaceTime on my phone works fine and the same was with my old iPad
Thanks for your help :) -
My ipad will not sync with my library in itunes, i have music and films in my itunes library but they will not transfer to my ipad. I have just carried out a restart to factory settings and then sync of my back up but still no joy. Any suggestions?
Have you selected the content to sync to your iPad in your sync settings in iTunes. The content that you want to transfer must be selected (checked or "ticked") to sync out will not transfer when you sync.
For instance - if you want to sync music....
Connect the iPad to the computer and launch iTunes.
Click on the iPad name on the left side under devices.
Click on the Music Tab on the right.
Click on the albums or playlists that you want to sync - or the entire library if you like.
Click on the Sync Music Heading.
Click on Apply in the lower right corner of iTunes
This applies to all content that you want to transfer from iTunes to your iPad. Make the selections in the appropriate tabs in the iTunes window on the right. -
phone will not connect with iTunes, so you can not run, and I unlocked it and got the message that it is unlocked and I have to connect with the tunes.
Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430
Frozen or unresponsive iPad
Resolve these most common issues:
• Display remains black or blank
• Touch screen not responding
• Application unexpectedly closes or freezes
http://www.apple.com/support/ipad/assistant/ipad/
iPad Frozen, not responding, how to fix
http://appletoolbox.com/2012/07/ipad-frozen-not-responding-how-to-fix/
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Cheers, Tom -
Ipad will not connect to open internet or app store
I have synced my ipad with my computer. It listed on my updated ITunes account. But, the Ipad will not connect to the internet to open the store or my apps. Also Safari will not open and says can not connect to internet. I have tried "resetting" everything, but still unable to open anything. What should I try next?
Really enjoyed the Apple Store. The "Genius" was pretty helpful. Since he could not be in MY environment, he was able to prove that my IPad was able to connect to the Apple Store network, no problem. So my device is not faulty. He told me how to reapproach the hook up at home that evening, but felt I probably really most benefit by contacting our Verizon Tech Support for specific info on our router connection. That is what was must helpful. When I called Verizon, they were quick to explain all the coding on our router box and that I needed the Wep Key Code entered as "password" (not anything we would have created). And that all O's in the code were the NUMBER Zero, not the letter, which helped. THEN, he pointed out that I needed to POWER OUT completely on the IPad, which I had not discovered before to do an official RESET! I had just been tapping the button at the top of the device, which only moves the device into "Sleep" mode. But, by HOLDING DOWN the button I got the prompt to slide to the bar over to POWER OFF! Of course, this did the trick. I was THEN able to attempt my RE-connect, with the proper CODE and it worked immediately! Yippee!!! Safari connected immediately to the internet and the App store opened with no problems. I think I am good to go! Thanks for your time and help.
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