HT204396 how do I submit a refund request for unauthorized in-app purchase?

How do a submit a refund request for unauthorized in-app purchase?

If you didn't make the purchase, and nobody else has access to your account or devices and made it, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Similar Messages

  • HT204396 How to I submit a "Refund for In-app purchases made by a minor" request?

    Received an email from "insideapple" about applying for refunds for in-app purchases made by a minor.  I want to request refunds on quite a few in-app purchases made by a child without my knowledge/permission.  The email about getting a refund had a link. The link took me here.
    How do I submit a refund request?

    Hi  mario_08
    You are not addressing Apple here... this is a user to User Technical Support Forum.
    For your issue... Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • HT1933 how do i request a refund for unauthorized in-app purchases?

    I would like to get a refund for unauthorized in-app purchases on my account.  when i follow the instructions for reporting a problem and click on report a problem itunes takes me to its how to report an issue page which doesn't give any instructions for reporting in-app purchase problems.  does anyone know how to get a refund for unauthorized in-app purchases?
    thanks.

    Contact the developer of the app.

  • HT4009 How to obtain refund for unauthorized in-app purchase in Real Racing 3 game

    Recently my 6 year old son was playing Real racing 3 game, he has without our knowledge clicked "Buy" on few options and I have been billed Rs.16610 on my credit card.  He was not prompted for any password when he clicked buy option. 
    As soon as we received alert on these transactions, we blocked the credit card and also removed the card from the itunes account to avoid such mistakes in future.
    We need help to find how to obtain refund for this transactions made without proper consent.
    Thanks

    You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    To try and stop it happening again you can turn off in-app purchases on your iPad via Settings > General > Restrictions > In-App Purchases 'off, and you should also have a Require Password setting on the Resrictions screen which you can set to 'Immediately' (the default is a 15 minute perid during which it doesn't need re-entering).

  • How do I submit a concurrent request (for PL/SQL program)   from RDF

    Hi,
    I have a requirement i need to call a PL/SQL program using concurrent request from Oracle RDF, I am using below code.
    -> PL/SQL program has two input parameters
    Case:- 1
    reqid :=
    fnd_request.submit_request ('SQLAP','IPCS_ACH_VENDOR_PAYMENT1','','', FALSE,
                   :P_PAYMENT_BATCH,'N' , '', '' ,
    If i ran the above rdf i am getting below errors from concurrent request log
    ORACLE error 6550 in FDPSTP
    Cause:  FDPSTP failed due to ORA-06550: line 1, column 7:
    PLS-00306: wrong number or types of arguments in call to 'GEN_ACH'
    ORA-06550: line 1, column 7:
    PL/SQL: Statement ignored
    Case :- 2
    reqid :=
    fnd_request.submit_request ('SQLAP','IPCS_ACH_VENDOR_PAYMENT1','','', FALSE,
                   :P_PAYMENT_BATCH,'N' );
    -> Able to compile the report without any errors.
    -> Upon running the rdf getting below error messages
    REP-0736: There exist uncompiled program unit(s).
    REP-1247: Report contains uncompiled PL/SQL.
    => Case:1 very well worked for Host file .
    --- Please help me how to submit a concurrent program( PL/SQL with 2 paramerers) in RDF ...
    Thanks
    Edited by: Apps Beginer on Dec 2, 2009 1:40 PM

    Looking at the 11.5.10 version of the [Oracle Applications Developer's Guide|http://download.oracle.com/docs/cd/B25516_18/current/html/docset.html] on page 21-32 - it states that the FND_REQUEST function must know information about the user and responsibility that is submitting the request. Therefore, the function only works from concurrent programs or forms within Oracle Applications. There are ways around this by initializing this information in your session before your call to SUBMIT_REQUEST. I've never tried this from a Report, but I've done it from PL/SQL that executes outside of Apps. You could try the following to see if it works.
    DECLARE
         n_RESP_APPL_ID          NUMBER;
         n_RESP_ID          NUMBER;
         n_USER_ID          NUMBER;
         n_REQUEST_ID          NUMBER;
    BEGIN
         n_RESP_APPL_ID := apps.FND_PROFILE.VALUE('RESP_APPL_ID');
         n_RESP_ID := apps.FND_PROFILE.VALUE('RESP_ID');
         n_USER_ID := apps.FND_PROFILE.VALUE('USER_ID');
         apps.FND_GLOBAL.Apps_Initialize(n_USER_ID, n_RESP_ID, n_RESP_APPL_ID);
         /* I prefer to use Named Notation for this call rather than enter placeholders for all 100+ parameters to SUBMMIT_REQUEST */
         n_REQUEST_ID := apps.fnd_request.submit_request(
                                       application => 'SQLAP',
                                       program => 'IPCS_ACH_VENDOR_PAYMENT1',
                                       start_time => To_Char(sysdate,'DD-MON-YYYY',
                                       argument1 => :P_PAYMENT_BATCH
                                       );Obviously, I don't know all of the parameters you need for your request, so I made a "BEST GUESS" based on your code sample so I doubt my example call to Submit_Request will work if you Copy-N-Paste. Make sure you use the correct parameters when you try this in your report.
    Hope this helps.
    Craig...
    If a response is helpful or correct, please mark it accordingly

  • HT5688 How do I sent a refund request if I have accidently purchased the wrong product?

    I recently purchased an Economics and Business revision book throught the iBooks app for my exams. After downloading I realised that the book I had bought was about the wrong exam board and therefore the content was not relevent to the exam I will be sitting; I had accidently bought an AQA guide rather than an Edexcel one which I require. I have reported this problem within minutes to the Apple Store and should receive a refund over the next 24 hours.
    I hope to receive my refund shortly so that I can correct my pruchase. However, it goes to show how easy it is to buy something online that you don't want - I wil be more careful in the future before tapping that 'Purchase' button.

    There is a ridiculous amount of spam on here, I'm going to have to bump every so often.

  • HT204396 how do I get a refund for unauthorized purchase from a minor. Link isn't working as per email instructions

    I received an email indicating a refund for unauthorized in-app purchases from a minor (my daughter).  I clicked on the link included in the e-mail as instructed. But the link apparently has an error.  A new window opens up but doesn't allow you to continue with the option to request the refund.  Please help.

    .Was it a real Apple email? Seems strange that they would send you something based on a four year old purchase.
    To contact iTunes:
    1 - Use the Express lane and start here:
    https://expresslane.apple.com
    or
    Apple - Support -form iTunes Store - Contact Us
    2 - Call Apple in your country by getting the number from here:
    http://support.apple.com/kb/HE57

  • HT204088 unauthorized in app purchases refund

    How do I get refunded for unauthorized in app purchases made by my grandson? I received an email telling me i was probably eligible but cannot navigate to where I fill out the forms to request the refund.

    Refunds from the App Store or iTunes Store
    (Note that I am affiliated with this site, and it contains a donate button).

  • HT204396 How do I submit unauthorized app purchases for a refund

    How do you submit unauthorized in app purchases for a possible refund??

    Hi Andreakhlr,
    Welcome to the Support Communities!
    The articles below will get you connected with the iTunes Store Support.  These folks can review your account with you:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/HT1933?viewlocale=en_US
    iTunes Store & Mac App Store: Seeing your purchase history and order numbers
    http://support.apple.com/kb/ht2727
    Cheers,
    - Judy

  • How do I submit an enhancement request?

    I'm sure I am just missing it in my Adobe.com and forums searches.
    How do I submit an enhancement request to Adobe for Acrobat 9.0?
    Thanks.

    There is a forum specifically for that purpose. I just discovered it and submitted a request.
    -Ramon
    http://forums.adobe.com/community/acrobat/acrobat_feature_request

  • HT204266 I have been billed for an in app purchase I didn't make how do I get a refund please

    I have been billed for an in app purchase I didn't make how do I get a refund please

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • How can I get a refund for an in app purchase I did not want?

    How can I get a refund for an in app purchase I did not want?
    The app took over $35 from my account and there is no way this was authorized.  Please advise on how I can recover these funds.

    They did the same thing to me on 12/24/11. Apple overcharged me 3 times my purchase amount and have caused my bank account to be overdrawn!
    I called my bank to make a statement of unauthorized charges AND filed a complaint with the FTC (Federal Trade Commission). Apple provided no way to contact a live rep and the email reps have been useless...so they left me no other option.
    I think they do this to their customers very often. It is extremely dishonest.
    I actually posted the above info on this discussion community earlier today...and Apple deleted it! If that isn't an admission of guilt, I don't know what is.
    But seriously...best of luck.

  • How to create a New Tranport Request for changed  Extract structure

    How to create a New Tranport Request for changed  Extract structure ?
    Hi Experts,
    I have a FI AP Generic Datasource containing extract structure with appended fields.
    It has already been activated and transported to Testing System.
    Now, I am to create a new transport request for this DataSource and Extract structure.
    I do not want to delete and recreate the Generic Datasource.
    I am trying to look at the options in the extract structure top menu from where I can create a new Tranport Request.
    Please let me know the steps
    URGENT

    Hi Dev,
    Once you send the transport request for any data source from Dev to Testing you wont find that again in your Dev (I mean the TR). So, when you change anything for this data source or view now in Dev and try to save it, it will ask for a new transport request and here you can mention a new one starting from View then activate it and go to RSO2 regenerate it and use the same transport request for this too. When you transport this TR to Testing Environment the data source will automatically get changed.
    Hope it helps...

  • Hi how I get the refund from the unauthorised in app purchase? I just bought the phone n had yr staff do the personal setup n end up I had been charged for the in apps purchased

    Hi how I get the refund from the unauthorised in app purchase? I just bought the phone at yr store few days ago n had yr staff do the personal setup n end up I had been charged for the in apps purchased. Pls help.

    yr store few days ago n had yr staff do the personal setup n end up I had been charged for the in apps purchased. Pls help.
    NOT at mine or anyone else's  here
    This is a User to User technical support community .There is no-one from Apple here and Apple neither read nor respond here
    Did you not work that out when you agreed to the terms of use of this community when joining today

  • HT4009 Does anyone know how to get a refund for an iPad app purchase?

    Does anyone know how to get a refund for an iPad app purchase?

    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: [email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
    How to Get a Refund from the App Store
    http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
    Canceling a Digital Subscription
    http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
     Cheers, Tom

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