HT204396 In-app purchased by a minor

My 6year old daughter has made many purchases from the app called Hay Day. How can I get help in getting a refund for in-app purchases made by a minor?

You can try the 'report a problem' link to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If you haven't already done so then to try and stop it happening again you can use Settings > General > Restrictions on your iPad to turn in-app purchases off, and you can require your password to be entered for every download

Similar Messages

  • Refund for in-app purchases by a minor

    The link in the email dated April 9th is not working for me.  Can anyone help me with the link to apply for a refund for the in-app purchases by a minor.

    amouse,
    Try https://getsupport.apple.com/ServiceOptionAction.do

  • HT4009 refund for in-app purchases made by minor

    how do I submit for a refund for in-app purchases made by a minor?

    Click here and ask the iTunes Store staff for a refund.
    (103881)

  • Unintentional/unauthorized In-App Purchase by a minor

    How do I get in touch with someone to talk to them abbout refunds for the In-app purchased while my 6 year old grandson was playing games. I need to able to talk to someone

    Click here and ask the iTunes Store staff for a refund.
    (104194)

  • HT4009 request refund for in-app purchases made by minor

    Where and how do I request a reund for in-app purchases made by a minor

    To Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • HT204396 how do I get a refund for unauthorized purchase from a minor. Link isn't working as per email instructions

    I received an email indicating a refund for unauthorized in-app purchases from a minor (my daughter).  I clicked on the link included in the e-mail as instructed. But the link apparently has an error.  A new window opens up but doesn't allow you to continue with the option to request the refund.  Please help.

    .Was it a real Apple email? Seems strange that they would send you something based on a four year old purchase.
    To contact iTunes:
    1 - Use the Express lane and start here:
    https://expresslane.apple.com
    or
    Apple - Support -form iTunes Store - Contact Us
    2 - Call Apple in your country by getting the number from here:
    http://support.apple.com/kb/HE57

  • HT204396 How to I submit a "Refund for In-app purchases made by a minor" request?

    Received an email from "insideapple" about applying for refunds for in-app purchases made by a minor.  I want to request refunds on quite a few in-app purchases made by a child without my knowledge/permission.  The email about getting a refund had a link. The link took me here.
    How do I submit a refund request?

    Hi  mario_08
    You are not addressing Apple here... this is a user to User Technical Support Forum.
    For your issue... Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • Does anyone have the link to report in app purchases made by a minor

    does anyone have the link to report in app purchases made by a minor?

    Click Contact Us at the bottom of this page, then click Contact itunes support

  • HT201304 Where is the form to request the "refund for in-app purchases made by a minor?

    Where is the refund request form located on your website. I am looking for the "Refund for in-app purchases made by a minor"

    How to report/refund an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    In th furuter set the Restrictions that prevent in-app purchases
    Also you can try:
    https://getsupport.apple.com/ServiceOptionAction.do

  • HT201304 How do I request a refund for "Refund for In-App Purchases made by a minor"? I received an email on this with a link that takes me into a loop with no request form to fill out as the email states. :(

    How do I request a refund for "Refund for In-App Purchases made by a minor"? I received an email on this with a link that takes me into a loop with no request form to fill out as the email states.

    Did you do this
    How to report/refund an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    or maybe
    1 - Use the Express lane and start here:
    https://expresslane.apple.com
    or the general place
    Apple - Support -form iTunes Store - Contact Us
    2 - Call Apple in your country by getting the number from here:
    http://support.apple.com/kb/HE57

  • In app purchases by minor child

    Anyone ever had an abundance of charges for in-app purchases made by a minor?

    It happens.  You should review
    iOS Restrictions:
    http://support.apple.com/kb/HT4213
    iTunes: Parental Controls:
    http://support.apple.com/kb/HT1904
    Mac App Store Parental Controls:
    http://support.apple.com/kb/PH11496
    Mac OS X: Parental Controls (video)
    http://support.apple.com/kb/VI28
    Regarding the purchases:
    To report a problem less than 90 days:
    http://reportaproblem.apple.com
    Sign in with the AppleID and Password used for the purchase.
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    To report a problem greater than 90 days:
    http://www.apple.com/support/itunes/store

  • HT204396 How can I turn on in-app purchase on on iPad?

    How can I turn on in-app purchase on on iPad? When I to the restriction and I enable the restrictions, but I cannot slide "In-App Purchases" to the right. What can I do? Thank you.

    When I do it, a msg pops out and shows "your apple ID isn/t enabled iTunes." I cannot slide iTues and in-app purchase from the general restriction. Any other suggestions? Thx.  

  • HT204396 how do I submit a refund request for unauthorized in-app purchase?

    How do a submit a refund request for unauthorized in-app purchase?

    If you didn't make the purchase, and nobody else has access to your account or devices and made it, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT204396 How can I fix this in-app purchase error?

    I've made prior in-app purchases, but now it says that it could not be completed, it have me this address to go to, and another error popped up saying it can not connect to iTunes Store. How can I fix this to be able to make another purchase?

    http://support.apple.com/kb/ts1368

  • HT204396 How do I submit unauthorized app purchases for a refund

    How do you submit unauthorized in app purchases for a possible refund??

    Hi Andreakhlr,
    Welcome to the Support Communities!
    The articles below will get you connected with the iTunes Store Support.  These folks can review your account with you:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/HT1933?viewlocale=en_US
    iTunes Store & Mac App Store: Seeing your purchase history and order numbers
    http://support.apple.com/kb/ht2727
    Cheers,
    - Judy

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