HT204400 Apple tv-had it for 3 years. no changes in anything. but suddenly there is"problem connecting to the internet". we have done ALL the above multiple times each.

oops...what is life span of Apple TV?

Nothing at all? Can't anyone help with this issue at all? I would be grateful for any suggstions as it is driving me crazy. It happens every time I open iTunes and also every time I open Mail.

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My iPhone 4 cellphone was stolen last year. I have done all the procedures of reporting it to the South African Police Services and my Vodacom service provider. I do have the case number and I did blacklist my stolen phone. I have not had any assistance.

My iPhone 4 cellphone was stolen last year. I have done all the procedures of reporting it to the South African Police Services and my Vodacom service provider. I do have the case number and I did blacklist my stolen phone. I have not had any assistance. I had installed Find My iPhone but did not have any iCloud account on it (ie. iCloud Username and Password). So I am unable to track it or find its location as yet. Please help me find my iPhone 4.

Your only chance is setting it up as new device without using the latest backup afterwards, which you already did.
If this does not work, you should get it serviced:
Apple - Support - Service Answer Center
How to back up your data and set up as a new device

TA48312 I NEED TO UPGRADE FROM 10.5.8 TO USE MY ITUNES MATCH, WHAT DO I NEED TO DO TO DO THIS? I HAVE PAID FOR IT AND HAVE DONE ALL THE NECESSARY TASKS TO GET ICLOUD UP BUT MY ITUNES WILL NOT WORK?

I NEED TO UPGRADE FROM 10.5.8 TO USE MY ITUNES MATCH, WHAT DO I NEED TO DO TO DO THIS? I HAVE PAID FOR IT AND HAVE DONE ALL THE NECESSARY TASKS TO GET ICLOUD UP BUT MY ITUNES WILL NOT WORK?

jbrie8210 wrote:
I NEED TO UPGRADE FROM 10.5.8 ...
The first step in Upgrading... is to Snow Leopard = OS X 10.6.x
It is Not available as a download... It is a Paid Upgrade.
Do this first...
Check that your Mac meets the System Requirements for Snow Leopard...
Snow Leopard Tech Specs
http://support.apple.com/kb/SP575
If so... Purchase a Snow Leopard Install Disc...
http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
Other countries...
http://support.apple.com/kb/HE57
After the Successful Install, run Software Update to get the latest updates for Snow Leopard.
Be sure to make a Backup of your Current System Before Upgrading...
Next...
Upgrade to Mountain Lion
With Regard to ML... Check here for compatibility of 3rd party Software you may be using... Also note that Rosetta is no longer supported in Lion and Mountain Lion...
http://roaringapps.com/apps:table
You should also consider more RAM... Get the Maximum you can for your Mac...
It is important to get the Correct and Matching RAM
See Here > OWC RAM > http://www.macsales.com
The above site also has videos on how to Install RAM should you need it...

TS1398 My ipod touch will not connect to our wifi all of a sudden. It has worked fine for 6 months and now just has stopped connecting. I have done all the trouble shooting tips available. Any other ideas?

We bought this itouch for our daughter for Christmas (2011), It has worked fine all this time until now. All of a sudden it will not connect to our home wi fi. All the other ipods/iphones/laptops and desktop are connecting fine so I know it is not the router itself. I have tried all the standard troubleshooting tips (forgetting the network and resetting it on the ipod, turning it off an on, plugging it in and updating the software, we even restored it completely from itunes as a new ipod). It lists the network as available but then when you try to connect it just sits there with the little circle icon thing spinning, trying to connect but never does.Please help!

So you also rebooted your router correct? Does the iPod still connect okay to other networks?
B-rock

I purchased Adobe Acrobat Pro XI for my iMac (Mavericks 10.9.4), downloaded it and have attempted to install it 10 or more times. I have done all the usual maintenance steps (repair permissions, repair disk, etc) and it still won't install. All goes well

I purchased Adobe Acrobat Pro XI for my iMac (Mavericks 10.9.4), downloaded it and have attempted to install it 10 or more times. I have done all the usual maintenance steps (repair permissions, repair disk, etc) and it still won't install. All goes well until the installer gets to "Running Package Scripts" then it stalls or hangs up and does not finish the installation. It runs and runs and runs. It never finishes. I wind up having to force quit the installer. Can anyone point me in the right direction?

Hi jtento ,
Kindly enable the Root Account for the MAC and then try the installation there (in the root account). Please find below the URL to enable the root account.
OS X Mavericks: Enable and disable the root user
Thanks,
Vikrantt Singh

TS3367 I cannot get my iPhone 4S to connect to iMessage n FaceTime have tried all the tips online and it's still not working ? It's just saying waiting for activation

I cannot get my iPhone 4S to connect to iMessage n FaceTime have tried all the tips online and it's still not working ? It's just saying waiting for activation

What tips have you tried so far? Just so we don't waste our time telling you things you've already done.
When you respond, also indicate which country and carrier you're using. Also, is your phone brand new? can you make a phone call / access the internet while on cellular?

HT204380 I have done all the above. I am in Germany using an iPad 2, trying to call an iPad 2 in the UK. My IPad goes through the call and then times out. I have been on the phone to the receiver at the time so know they had their iPad on.

I have done all the above. I am in Germany using an iPad 2, trying to call an iPad 2 in the UK. My IPad goes through the call and then times out. I have been on the phone to the receiver at the time so know they had their iPad on.

What do you mean that you can't "call" an iPad in the UK?? That doesn't particularly make sense. You can email to an iPad or text them, but the iPad is not a phone, so how do you expect to "call" them??
Hope this helps

HT4972 I have done all the steps required to update IOS5 to my iPhone. It did not update automatically. It just updates to 4.2.1 which says is the latest software for my iPhone. Is there any other way to update my iPhone to IOS5?

I have done all the steps required to update IOS5 to my iPhone. It did not update automatically. It just updates to 4.2.1 which says is the latest software for my iPhone. Is there any other way to update my iPhone to IOS5?

I checked all the posts regarding this, it seems I have a 3G. Only found out now how to check my model. Thanks for your reply.

TS2776 Any ideas why my Outlook 2010 is syncing with iCloud for e-mail but not for contacts and calendars? I am not a novice user and have done all the obvious things. The situation is odd because the original calendars all came from Outlook in the first

I use iMac, iPad and iPhone but also an HP laptop. I have used Macs since 1986 so I am not a novice. I set up my iCloud account, moving from MobileMe recently and everything works fine on my Apple devices. The bizarre thing is I can see all my e-mail accounts via iCloud in Outlook but the contacts and calendars are not syncing in Outlook even though the original calendar material came from Outlook (the contacts data is all from the iMac). I've tried all the obvious things and read most of the articles on the Apple Support website. All the relevant boxes are checked on the iCloud dashboard on each device but I just wondered if I was missing something obvious. I'm sure some of you will have had the same expereince and solved it. Can you help me?
Thanks in anticipation!
T

I use iMac, iPad and iPhone but also an HP laptop. I have used Macs since 1986 so I am not a novice. I set up my iCloud account, moving from MobileMe recently and everything works fine on my Apple devices. The bizarre thing is I can see all my e-mail accounts via iCloud in Outlook but the contacts and calendars are not syncing in Outlook even though the original calendar material came from Outlook (the contacts data is all from the iMac). I've tried all the obvious things and read most of the articles on the Apple Support website. All the relevant boxes are checked on the iCloud dashboard on each device but I just wondered if I was missing something obvious. I'm sure some of you will have had the same expereince and solved it. Can you help me?
Thanks in anticipation!
T

TS1389 What if I have done all the steps apple says, and I still can't authorize my computer to play certain purchased songs

I followed all the steps on the apple page, and just a few of the songs I just purchased cannot be authorized for some reason. It keeps prompting me, and I keep entering my password and it says this computer is already authorized. ARG!
Weirdly, when I look at the info of the songs, some list my name as "Purchased by", but the songs I can't play don't have a "Purchased By" line, but all songs show the correct "Account Name"

They were purchased by another Apple ID.
If you are not sure what other Apple IDs you may have, go to appleid.apple.com and click on the link that says "Find your Apple ID".
You are needing to authorize the Apple ID that those other songs were purchased under.

I have recently upgraded my ipad mini to iOS 6.0.2 and still have poor wifi performance. My 3rd generation ipad works great on the same network. I have done all the resets I can think of but nothing helps. I would not have purchased the mini had I known.

On the same wifi network, third generation ipad, iphone4s and MacBook Pro work just fine. The ipad mini often can not connect with the mail server and seems to hang a long time trying to open a web page. Had I known the mini had this kind of difficulty on wifi, I would have reconsidered my purchase. I have tried resetting the network and renewing the lease on the mini in addition. To completing the most current iOS upgrade. Still poor wifi performance. Unacceptable, in my opinion.

Yes I tried this manyfold. But did not work. Reading on, I took Tesserac's advice. Shut down router and computer.
Start router after 15 minutes and wait another 10 minutes before starting the computer.
Et voila.... everything is back in working order,
Regards form Curacao, Dutch Caribean.
Pete van Linden

I just bought a new ipod and I'm trying to download my itunes library and games but itunes is not recognizing my new ipod. I have followed all the instructions from apple asistant except deleting and reinstalling itunes. What can I do.

I bought a new Ipod (5th generation). I am trying to sync it to my itunes. I tunes does not recognize my new ipod. It is registered. I was only able to download purchases I made from my old ipod. I cannot download my itunes library or any of the games I have purchased. I tried using the troubleshooting guide to no avail. The only thing I did not do was to uninstall and reinstall itunes. I did update it to the latest version. How can I get itunes to recognize my new ipod?

- You do have iTunes version 11 on the computer, right. Saying the latest is not sufficient.
- Have you tried everthing here:
iOS: Device not recognized in iTunes for Windows
- You should
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
Your library/media will not be affected.
- Does the iPod charge?

My i pod touch is not being recognized by windows 7, I have done all the suggestions through apple website, and still the problem persists.

I have done everything that Apple Support has suggested, What can I do to fix this issue without having to replace the ipod?

I am afraid that the solution did not work... the ipod touch of mine seems really not functioning. It receives an electric isgnal from the computer but it doesnt sync at all... Whenever I put my ipod touch off and plug it to my computer it turns on but it doesnt sync... .. Moreover, I have used different PCs so as to try it syncing.. I have used mac book pro and windows 7 laptops but it gives similar feedback, which is NO FEEDBACK at all...

I have the same problem as a lot of others. Downloaded version 10.5 of iTunes and can't acess the iTunes store. Done all the things suggested by both Apple support and the website but no result. There is something seriously amiss.

same problem as all you others. Downloaded iTunes 10.5 twice and still not able to acess the iTunes store. Done everything suggested on the website and by the e mail from Apple (which just refs to the website!) Nothing wrong with the rest of my web acess. What is going on!

However, I can no longer access the iTunes store as the PC just sits there in limbo.
In the course of your troubleshooting to date, have you worked through the following document?
Apple software on Windows: May see performance issues and blank iTunes Store

I had the first iPad and never had a problem connecting with WiFi. I have recently bought the new iPad 3 and I having problems connecting to Wi-Fi. What's the problem?

Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router (Auto is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130?tstart=60
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

HT204400 Apple tv-had it for 3 years. no changes in anything. but suddenly there is"problem connecting to the internet". we have done ALL the above multiple times each.

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