HT204400 Apple TV unable to connect to the WiFi Router solution.

Having found my new Apple TV unable to connect to my WiFi Router I discovered a technique which may be useful to others. Use your mobile phone as a mobile hotspot instead. I hope this helps other people with a similar connectivity issue.

Hi, i do have a similar situation. Everytime I try to synchronise itunes with my ATV (also version 2.3), it synchronise between 4 and 10 songs and then automatically disconnect the wireless connection on my computer (my ibook and other notebook stays connected at the same time). regards, Erik

Similar Messages

Hi, I was working at home with my iPad, everything was going well. It went out battery and after this I am unable to connect to the wifi at home. Before getting out battery no problem, and now it sees the router signal but it is unable to connect to it.

Hi, I was working at home with my iPad, everything was going well. It went out battery and after this I am unable to connect to the wifi at home. Before getting out battery no problem, and now it sees the router signal but it is unable to connect to it.

Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
iOS 6 Wifi Problems/Fixes
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

Can I wirelessly sync iphone ios 5 to a desktop thats connected to the wifi router?

Can I wirelessly sync iphone ios 5 to a desktop thats connected to the wifi router?

Meaning that the desktop does not have wif access, only an ethernet connection to the router that the iphone connects to

HT204400 Apple TV can not connect to the server at this time

I keep getting this message when I try to buy or rent movies? I can select movies and watch previews but when trying to buy/rent I get this error message: Apple TV can not connect to the server at this time. I have a great WiFi connection. Help

Apple TV can't connect to the server at this time. Please try later.
This is the message of yesterday . I try to access my account and I can not. What is the problem?
AppleTV 2

HT204400 Apple TV won't connect to the internet

I'Ve recently installed a new wireless router. all my devices are connecting to the Internet just fine, except my Apple TV which will connect to the network, but not the internet. It will connect, however, via ethernet. Any advice?

If it's working fine via ethernet then there is likely an issue with the wifi network. Other devices may be working, but that won't rule this out.
If you want to see an accurate picture of your network go to istumbler, netstumbler or similar to get a report, look for signal strength and noise.
Make sure DNS is set to auto on ATV (settings - general - network)
If there are other wifi devices around, if ATV is in a closed space or on top of something..this will impact performance.
Try changing channels on router (refer to manual if unsure)

HT1688 Cannot connect to WiFi on my iOS7 devices. It shows connection to the WiFi router but does not connect to anything online. All other non-iOS7 devices are working fine. Please advise.

I am unable to connect to WiFi on my iOS7 devices. I have an iPhone 5 and a iPad. The WiFi symbol shows connection to my wireless router but no internet connection is received. My other non-iOS7 devices are connecting without any problems. I have tried resetting network settings on both devices and rebooting my router with no luck.
Please advise.

Hello dlove103
Check out the article below for troubleshooting issue connecting to Wi-FI on your iOS device.
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398
Thanks for using Apple Support Communities.
Regards,
-Norm G.

Unable to connect CP1525nw to Wifi router

Hello all,
I have a Netgear WNDR3700 with WPA2-PSK security and a CP1525nw printer. I am trying to get the printer to connect to the router via wifi. I have enabled wifi via the printer setup menu and then I have tried to connect via WPS - I pressed the WPS button on the router and selected the WPS function on the printer. Two minutes later, the printer would not connect.
Any ideas on how to fix this? I cannot install any software on my PC or connect via USB as it is with limited account access.

Does your Netgear have 802.11g enabled? Try that. I recommend a 802.11n/g mode.
If you use 802.11n only the printer only supports 2.4GHz range, so if you are using 5.0GHz it will not connect.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Unable to connect Z10 to WIFI 2WIRE MODEM 2710HGV White color modem

Hi, I bought Z10 on 30th March 2013 with great enthusiasm. That enthusiasm didn't last as I was unable to connect to the WIFI with the   WIFI 2WIRE MODEM 2710HGV. I took the help of my service provider but couldn't solve the problem. Yesterday I went to the service provider STARHUB and they were able to connect to the internet via their server. Then I went to the BLACKBERRY expert center at the CATHAY, there also they were able to connect to their server. I have done the basic things like inputting the correct password etc. I even tried setting the home network ID on my z10 but that didn't help. Where can I go wrong?. It
Please help to resolve this problem . Thanks.

I have no idea how to send private message but here is the log.
Wi-Fi Diagnostics Logs
WI-FI INFORMATION
> Status: Not Connected
> Signal Level: -60 dBm
> Failure Reason: Connection attempt timed out.
> Profile Name: 2WIRE285
> SSID: 2WIRE285
> Channel: 6
> AP MAC Address: 00:24:56:e2:7b:d9
> Security Type: WEP
> EAP Method:
> Connection Data Rate: 0 Mbps
> Network Type:
DEVICE INFORMATION
> Physical Address: 40:6f:2a:35:72:3f
> Device OS: BlackBerry 10
> Device Pin: 24DDFFF5
> OS Version: 10.0.10.261
INTERNET CONNECTION
> IP Address:
> Subnet Mask:
> Default Gateway:
> Primary DNS:
> Secondary DNS:
> Domain Suffix:
> MTU:
> Proxy Server:
> Proxy Port:
Supplicant Logs
> 22:25:22: <3>CTRL-EVENT-BSS-REMOVED 593 16:0c:c3:e6:e7:f8
> 22:25:22: <3>CTRL-EVENT-BSS-REMOVED 592 16:0c:c3:e4:04:40
> 22:25:22: <3>CTRL-EVENT-BSS-REMOVED 582 70:54:d2:33:db:e5
> 22:25:22: <3>CTRL-EVENT-BSS-ADDED 599 64:0f:28:56:19:52
> 22:25:14: <3>CTRL-EVENT-BSS-REMOVED 579 16:0c:c3:eb:94:00
> 22:25:14: <3>CTRL-EVENT-BSS-ADDED 598 90:f6:52:78:78:1c
> 22:25:05: <3>CTRL-EVENT-BSS-ADDED 597 64:70:02:42:df:3a
  > 22:24:56: <3>CTRL-EVENT-DISCONNECTED bssid=00:24:56:e2:7b:d9 reason=0
> 22:24:56: <3>WLAN_AUTH_FAIL:UNRESPONSIVE_AP: [id=4]
> 22:24:53: <3>Trying to associate with 00:24:56:e2:7b:d9 (SSID='2WIRE285' freq=2437 MHz) [id=4]
> 22:24:53: <4>   skip - blacklisted (count=1 limit=0)
> 22:24:53: <4>   skip - blacklisted (count=1 limit=0)
> 22:24:53: <4>   skip - blacklisted (count=1 limit=0)
> 22:24:53: <4>   skip - blacklisted (count=1 limit=0)
> 22:24:53: <4>   skip - blacklisted (count=1 limit=0)
> 22:24:53: <3>CTRL-EVENT-BSS-REMOVED 585 16:0c:c3:de:5c:28
> 22:24:53: <3>CTRL-EVENT-BSS-ADDED 596 64:0f:28:4c:2d:d6
> 22:24:53: <3>CTRL-EVENT-BSS-ADDED 595 64:0f:28:4b:f6:6e
> 22:24:53: <3>CTRL-EVENT-BSS-ADDED 594 64:0f:28:57:4e:92
> 22:24:49: <3>CTRL-EVENT-DISCONNECTED bssid=00:24:56:e2:7b:d9 reason=0
> 22:24:49: <3>WLAN_AUTH_FAIL:UNRESPONSIVE_AP: [id=4]
> 22:24:47: <3>Trying to associate with 00:24:56:e2:7b:d9 (SSID='2WIRE285' freq=2437 MHz) [id=4]
> 22:24:47: <4>   skip - blacklisted (count=1 limit=0)
> 22:24:47: <4>   skip - blacklisted (count=1 limit=0)
> 22:24:47: <4>   skip - blacklisted (count=1 limit=0)
> 22:24:47: <4>   skip - blacklisted (count=1 limit=0)
> 22:24:47: <4>   skip - blacklisted (count=1 limit=0)
> 22:24:47: <3>CTRL-EVENT-BSS-REMOVED 578 00:26:50:7a:38:a9
> 22:24:47: <3>CTRL-EVENT-BSS-ADDED 593 16:0c:c3:e6:e7:f8
> 22:24:47: <3>CTRL-EVENT-BSS-ADDED 592 16:0c:c3:e4:04:40
> 22:24:47: <3>CTRL-EVENT-BSS-ADDED 591 20:aa:4b:af:b4:02
> 22:24:43: <3>CTRL-EVENT-DISCONNECTED bssid=00:24:56:e2:7b:d9 reason=0
> 22:24:43: <3>WLAN_AUTH_FAIL:UNRESPONSIVE_AP: [id=4]
> 22:24:40: <3>Trying to associate with 00:24:56:e2:7b:d9 (SSID='2WIRE285' freq=2437 MHz) [id=4]
> 22:24:40: <3>CTRL-EVENT-BSS-REMOVED 571 00:16:b6:33:a1:fa
> 22:24:40: <3>CTRL-EVENT-BSS-ADDED 590 c8:d7:19:69:eb:a7
> 22:24:33: <3>CTRL-EVENT-BSS-ADDED 589 64:0f:28:57:00:82
> 22:24:33: <3>CTRL-EVENT-BSS-ADDED 588 38:60:77:aa:60:64
> 22:24:33: <3>CTRL-EVENT-BSS-ADDED 587 16:0c:c3:de:dc:60
> 22:24:24: <3>CTRL-EVENT-BSS-ADDED 586 00:26:75:87:0d:9a
> 22:24:24: <3>CTRL-EVENT-BSS-ADDED 585 16:0c:c3:de:5c:28
> 22:24:24: <3>CTRL-EVENT-BSS-ADDED 584 16:0c:c3:de:e4:80

HT204400 I am trying to set up my apple tv and i am unable to connect to the internet because i need to get to an internet page to put in my password. HELPPPPPPPPP

I am unable to connect to the internet because to log in i need to put in a password and to do that i need to get to a internet page. helppp

There is no web browser on the ATV, as a result, it cannot be used with such Internet connections.
Contact whomever provides support for the Wi-Fi service, they may be able to add the ATV to a whitelist to allow it to connect.

TS1368 unable to connect with the apple itunes store. no error message, it just keeps "accessing" the store, and it is never successful. How do I overcome this?

I am unable to connect with the iTunes store. ITunes keeps "accessing", but that can go on for an hour. No error messages. It just never connects. How can I overcome this?

The question for me becomes what motivation do I (Apple's customer) have to download Autoruns from Windows, open a compressed folder, try to determine which Winsock Provider is mine, check for updates and then run whatever it is I need to run to fix this. All these steps just so I can access the Itunes Store and buy from Apple. It would seem that Apple would find a fix on their side so their customers don't have to do this. Is anyone from Apple listening???

HT204291 I have downloaded latest software to my Apple TV, but I am unable to get the airplay icon to display on either my iPhone5 or iPad2. Both have iOS7 installed. The Apple TV connects to the wifi successfully. Any ideas please?

I have downloaded the latest software to my Apple TV, but I am unable to get the airplay icon to display on either my iPhone5 or iPad2. Both have iOS7 installed. The Apple TV connects to the wifi successfully. Any ideas please?

Can we assume you are bringing up the "Control Center" and the Airplay icon is not there?
http://www.apple.com/ios/whats-new/
Do you have the "AirDrop" icon?

TS3623 If the screen says Unable to Sign in-Apple TV can't connect to the server at this time. please try later. I've been getting this reading for about a week

My screen has been reading for about a week: Unable to Sign In, Apple TV can't connect to the server at this time. Please try later. What do I do to get pass this screen. I purchased a movie series season from HBO and I can't watch it because I can't pass this screen.

Hi Kailik Hunter,
Thanks for using Apple Support Communities. This article has some steps you can try if you're unable to sign in to your Apple TV and continue with setup:
Apple TV: Basic troubleshooting
http://support.apple.com/kb/ht1551
If you are still having trouble, you can try to reset your equipment by unplugging Apple TV, your television, your wireless networking equipment or AirPort Base Station, and your router from their power outlet. Wait 30 seconds, then plug everything back in.
Cheers,
- Ari

I am unable to connect to the internet, there is a pop-up that says "We're sorry, but the Safari browse version you are currently using dos no support the community toolbar". My computer does say that it is connected to the internet until I open Safari.

I am unable to connect to the interent. At the top of the screen my computer says that I am connected. When I open up Safari there is a pop up that say "Community Toolbar We're sorry, but the Safari browser version you are currently using does not support the community toolbar" and when the Safari page opens up it says "You are not connected to the Internet. Safari can't open the page .... because your computer isn't connected to the Internet." I have tried Network Diagnostics and tried to reset Sfari, empty Cache as well as deleted all of my interent history. I am unable to use Time Machine because I never set it up. If someone knows how to help I would very much appreciate it!!

Some instructions for removing Community Toolbar are available in this thread: https://discussions.apple.com/message/15868085#15868085

My ipad mini is not connecting to the wifi network. I have the correct network and password chosen, but the message I get is that "unable to join". I have reset my ipad and it still says the same thing. What can I do about this.

My ipad mini is not connecting to the wifi network. I have the correct network and password chosen, but the message I get is that "unable to join". I have reset my ipad and it still says the same thing. What can I do about this?

Hey Dr kris,
Thanks for the question, and welcome to Apple Support Communities.
I understand that you are having issues connecting to Wi-Fi networks with your iPad mini. The following troubleshooting assistant may lead to a resolution:
Apple - Support - iPhone - Join a network Assistant
http://www.apple.com/support/iphone/assistant/wifi/
For more in-depth troubleshooting, refer to the following article (refer to the "Unable to connect to a Wi-Fi network):
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398
Thanks,
Matt M.

I have a ipad mini and it says that it has perect wifi yet when i go into safari it says unable to connect with the server how can i fix this?

I have a ipad mini and i have had it for less then a year, it says that i have perfect wifi up in the left corner where the wifi is always at but when ever i go into the built in safari it says that it is unable to connect with the server. How can i fix this because with out it connecting to the server or internet it is kind of useless to me. I do have ios7 if that helps

The wifi symbol only indicates the presence/signal strength of wifi. Not that you are connected.
Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Fix WiFi Issue for iOS 7
http://ipadnerds.com/fix-wifi-issue-ios-7/
Fix WiFi Issue for iOS 7
http://ipadnerds.com/fix-wifi-issue-ios-7/
iOS 6 Wifi Problems/Fixes
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
10 Ways to Boost Your Wireless Signal
http://www.pcmag.com/article2/0,2817,2372811,00.asp
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Some Wi-Fi losses may stem from a problematic interaction between Wi-Fi and cellular data connections. Numerous users have found that turning off Cellular Data in Settings gets their Wi-Fi working again.
You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

HT204400 Apple TV unable to connect to the WiFi Router solution.

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