HT204400 I am trying to set up my apple tv and i am unable to connect to the internet because i need to get to an internet page to put in my password. HELPPPPPPPPP
I am unable to connect to the internet because to log in i need to put in a password and to do that i need to get to a internet page. helppp
There is no web browser on the ATV, as a result, it cannot be used with such Internet connections.
Contact whomever provides support for the Wi-Fi service, they may be able to add the ATV to a whitelist to allow it to connect.
Similar Messages
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Trying to set up an Apple ID and iTunes accout everything is fine until I enter payment info then I get a message saying seek assistance apple support? Tried bank cards, iTunes gift cards and an American Express gift card? Help please!!!
Click here and request assistance. That message means to contact the iTunes Store staff and not to post in these boards.
(95634) -
I am having trouble signing into my apple ID acct on my new device Apple TV. It doesn't seem to accept my newly created Apple ID and password. What am I doing wrong? Is there a delay in creating the acct to when I can use it?
yeah have reguested apple id and reset password still nothing
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I'm trying to set up my apple tv and have been asked for my apple id then my password. Then I am asked for the password for my password. What is this?
It's when I am in home share set up. I give my apple ID and password as asked, then I am prompted to provide a password for my password.
Sorry it's taken me so long to get back to you. had to go out for a few hours. -
I have an apple id myself which my children share, i am trying to set up an apple id for my daughter but it says that the id already exists?? which it shouldnt!
I have tried taking her Mac and ipod off my devices but it still wont let me set it up!! any ideas anyone??Hello, Wyseup.
Thank you for visiting Apple Support Communities.
Most likely this email address has been attempted to be setup as an Apple ID at some point. You can reset your Apple ID password via the steps in the first article below. If you do not have access to the email account, need assistance or are not receiving the password reset link, see the second article.
Apple ID: If you forget your password
http://support.apple.com/kb/ht5787
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Cheers,
Jason H. -
I currently have a WPN824 v3 Netgear router and I’m trying to set up my Apple TV. I am able to connect it to my wireless network but my airplay feature is currently not working. The icon does not appear on any of my devices. My ipad and ipones all are currently up to date and are all joined to the same network. Is it the way that my router is configured. Please help let me know what I need to change in my router settings or does my router not work with Airplay. Or is there a simple fix.
you don't mention which products you use
only ipad2 and up support mirror
and only iphone4s and up support mirror
other devices only use airplay for apps which support tvout options -
Tried to set up my Apple ID and the none button option for Billing is not showing up, what can I do?
Try this support page provided by Apple...
http://support.apple.com/kb/ht2534 -
I have a BTHub4 - My iMac, iPhone, and children's iPads all connect to the internet no problem. I cannot get my 2 MacBook Pros or my partners MacBook Air to connect. Have tried diagnostics - says to change DNS but it is correct. I have re-set both router and all laptops - no joy. They can all see the network but cannot connect.
This is extraordinary. I have moved the router and also tried resetting it to its factory strings. We have had this router for over a year and all our devices have always worked. Now all four laptops will not connect to the internet. Only one oMac and our phones and iPad.
I have had far more devices running at once before but now all laptops are timing out on connection. Some say this iIP address is already being used but if I manually set to a slightly different IP address it does not help, noir if I manually set to the correct IP address. Why would all our laptops (four) suddenly be unable to connect? -
when i try to restore my ipod touch 4g itunes keep telling me that to make sure that my network setting is correct,and make sure that i connected to the internet,wht is that supose to mean i allredy connected to the inter net but i dont know how to make sure that my network sitting is correct help me plz
Try:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server -
I was on iTunes on my computer trying to drag a song from my iPhone 4 to my computer but when I connected my phone to the computer using a USB cable then it said that it couldn't connect to my phone because I need to get the later version of iTunes. How do I do that?
Hi Soccer4461,
If you need to update your iTunes software, you may find the following article helpful:
OS X: Updating OS X and Mac App Store apps
http://support.apple.com/kb/ht1338
Regards,
- Brenden -
When trying to access i tunes store when in I Tunes i cannot connect to the internet - any thoughts? i have tried un-installing and re-installing but no joy
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
Since updating my ipad to iOS 6 a few days ago i can't seem to get onto the internet, the app store or itunes, nor can i update to iOS7!! I sent an email to apple support and they said we don't handle these issues and redirected me back to the help forums which i have already seen and tried everything other people have suggested and nothing has worked (changing date, signing in/out of itunes etc). When i go to app store the screen is blank, in itunes it just keeps saying loading but never gets anywhere and same with the internet! When i go to settings to update to iOS 7.0.4 it says software update unavailable, try again later. Not sure what to do now. Nothing works, can't use my apps, facebook, music etc. Will contact apple again and try get some answers. But thanks for any info
Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
• Launch Settings app
• Tap on Wi-Fi
• Tap on the blue arrow of the Wi-Fi network that you connect to from the list
• In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
• Launch Settings app
• Tap on Wi-Fi
• Tap on the blue arrow of the Wi-Fi network that you connect to from the list
• In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Fix WiFi Issue for iOS 7
http://ipadnerds.com/fix-wifi-issue-ios-7/
Fix WiFi Issue for iOS 7
http://ipadnerds.com/fix-wifi-issue-ios-7/
iOS 6 Wifi Problems/Fixes
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
10 Ways to Boost Your Wireless Signal
http://www.pcmag.com/article2/0,2817,2372811,00.asp
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Some Wi-Fi losses may stem from a problematic interaction between Wi-Fi and cellular data connections. Numerous users have found that turning off Cellular Data in Settings gets their Wi-Fi working again.
You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom -
I am trying to update my iPad but it keeps telling me that i am not connected to the Internet...obviously I am. What am I doing wrong?
There are countless posts about this. There's a problem at Apple's end and has been so for several days.
However, I have no trouble updating using itunes on my computer and later syncing to my device. -
I cant log into my apple tv wont accept my apple id.
yeah have reguested apple id and reset password still nothing
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I have tried to log into my apple account so I can download my songs onto my iPhone. It keeps telling me my apple id is disabled. I've tried resetting my password but that did not work. How can I fix this?
After resetting your password you might then need to log out of your account on your device by phone on your id in Settings > Store (Settings > iTunes & App Stores if it's on iOS 6) and then log back in so as to 'refresh' the account on it
If that doesn't fix it then you might need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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